Kick Ass Grills (www.kickassgrills.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 61% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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David McArdle · 1 review · Experienced 2026-06-17 ·
★★★★★
Kickass Grill Pizza Oven insert warning...
We purchaced an Kickass Grill Pizza Oven insert for a Primo 400 XL grill. After using the item one time it had damaged the gasket on out grill to the point it was falling off and had to be replaced. We contacted the manufacture to try to return the item and this was their reply: "We are sorry to hear this. Once a product has been used, it is no longer eligible for return. If you'd like to provide the model of your Primo and photos of the fit and damage to the felt, we would be happy to reach out to the manufacturer to see if they have any recommendations." This was over a $300 dollar purchase and they are unwilling to even try to rectify the issue. I will never purchase another product from Kickass Grills or their parent company Spotix, Inc. again. I would give them ZERO Stars if I could.
This is an excellent grill and my shopping/shipping experience was excellent. I wasn’t in a hurry as I had to wait for my gas plumber to hook up my propane. The quality of this grill is much higher than those available at big box hardware stores.
I bought a flat top griddle for my drop-in grill. This griddle is very well made. The steel is almost a centimeter thick and built to last a lifetime. It is heavy but I made skirt steaks and grilled veggies and it provided a sear on the steak that was pleasing to the eye. It is also naturally non-stick. Ideally, keep it clean and oiled down to protect the exterior. I recommend this griddle for anyone who likes to cook outside but wants to cook items generally easier done on a stovetop i.e. pancakes and such.
Super fast shipping, great product lineup, very informative website, and a discount for signing up. Plus, it was VERY easy to find the accessories for the grill I purchased (such as the cover and a charcoal tray). This is a GREAT place to buy grills and grill accessories!!
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Tim · 1 review · Verified · Experienced 2024-12-04 ·
★★★★★
Grill was damaged in transport
Grill was damaged in transport. Had good communications with your CS team for a while, but they've since ghosted me without resolving the issue
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L BOWMAN, JAMES · 1 review · Verified · Experienced 2024-12-04 ·
★★★★★
They gave me an expected delivery date…
They gave me an expected delivery date that was exceeded by three week, which resulted in me, not be able to cook on my grill for Thanksgiving. I still haven’t received it yet although it’s out for delivery.
I still have not received my complete order so it’s hard to say whether it will be the correct grill and accessories. Today is the latest day my order was promised for delivery yet it is now scheduled for at least 5 more days down the road. Use of FedEx may be the problem, as they have continued excuses for failing to deliver. I have always found UPS to be much more efficient.
I liked when I talked to the person by text I got the answer right away and my order will arrive tomorrow just in time for are baby shower so I want to thank everyone who has done this for me and God bless all of you and stay safe
I ordered a part for my BBQ that we need a contractor to install. The estimated delivery date came and went with no word from Kick Ass Grills - the delivery went through Spotix, so I contacted them - they investigated and found out that the part had been "lost", which apparently in this case meant it was shipped to the wrong customer. They did have an additional one sent as soon as this happened but it put our project behind, and I have still never heard from Kick Ass Grills about any of this. This lack of communication is unacceptable so I will not be ordering anything from them again.
Reply from Kick Ass Grills2024-08-28
Good morning Kathy,
Thank you for the feedback. Spotix and KickAssGrills are the same company. Once this order ships and we email you a shipping confirmation, we do not have the resources to watch every order to make sure that it delivers. We are sorry that this item was lost by the carrier, it is an unfortunate thing we deal with quite a bit in the shipping world. The only thing we can do is when we are made aware it did not deliver to the correct address is to act quickly and take care of our customer as soon as we can. Which is what we did, as soon as we were made aware that you had not received the item on 8/13, we took action and had a replacement sent out by our vendor and made sure it had shipped out and delivered within a week. We are sorry for the inconvenience this may have caused, but we worked as quickly as we could to make sure you were taken care of and got a replacement item. Please let us know if there is anything more we can do for you.
Best,
Vince
KickAssGrills
Hello Jim,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
Easy to find my Heston Grill sear burner replacement part. Checked other websites and their price was equal and or lower than some.
Reply from Kick Ass Grills2024-08-05
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
Excellent product and excellent customer service 👏 👌
Reply from Kick Ass Grills2024-07-23
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service and your purchase, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
Hello Larry,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
Hello Jolene,
Thank you for your review. We're so happy to hear that you're pleased with our communication and service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
Hello Jason,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
