Kick Ass Grills (www.kickassgrills.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 61% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
D
DANIEL · 1 review · Verified · Experienced 2024-04-03 ·
★★★★★
Ready to deliver unlike other vendors i tried.
I went through two other vendors looking for a specific grill only to be informed days later that they were out of stock despite their ads claims. Kick Ass took my order and delivered in four days.
Reply from Kick Ass Grills2024-04-05
Hello Daniel,
Thank you for your review. We're so happy to hear that you're pleased with our service, and that we had just what you wanted. We thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
Had to cal multiple times to get update on when products would ship. Was told multiple times they incorrect dates and would have to follow back up since nothing arrived when I was told. Would also be told from reps they would get back to me with information as to when items would be coming in or shipping out but would never hear back so I would have to follow back up myself. Probably contacted customer service 10 times and still haven’t received my products that were supposed to ship multiple weeks ago. Also I still don’t have an accurate date when the grill is supposed to arrive.
Reply from Kick Ass Grills2024-04-02
Hey Loch,
Thank you for the feedback and we apologize for the delay on this order. When we first reached out we explained that this item was no longer made and the replacement item or new item for this SKU had changed by the manufacturer and was newly into production. We have reached out for tracking information as we have to have them ship this to us, we do not have the ability to ship this directly to you with this manufacturer. Please let us know if there is anything else that we can assist you with.
Best,
Vince
KickAssGrills
M
Michael · 1 review · Verified · Experienced 2024-03-14 ·
★★★★★
Bought a cover for my Napoleon grille
Bought a cover for my Napoleon grille. It fits perfectly.
Reply from Kick Ass Grills2024-04-01
Hi Michael,
Thanks for your review. We're so happy to hear that you're pleased with our service and your new cover, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
The guy on the phone was great and KICKASS had my part the I needed for my grill.
I love em !
Reply from Kick Ass Grills2024-03-27
Hello Russel,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
k
kim · 2 reviews · Verified · Experienced 2024-03-25 ·
★★★★★
I reviewed my account to see when the…
I reviewed my account to see when the items I ordered would be delivered. One item was listed as temporarily discontinued however I was still charged for it. I called the number on your site. Spoke with Vince regarding why I would be charged for something that was discontinued. He advised me that the 2 items I ordered would be shipped today. One of the items was listed as arriving (at least by) 3/18/24 which was a week ago. The other item (the one that was supposedly unavailable) was schedule to be here no later than3/26/24, today is 3/25/24. Needless to say it is not going to be here on 3/26/24.
Reply from Kick Ass Grills2024-03-26
Good morning Kim,
Thank you for providing us this feedback. We apologize for the inconvenience caused by the discrepancy in the delivery dates and the item listed as temporarily discontinued. Our estimated delivery dates are provided as a guideline, and while we strive to meet them accurately, unforeseen circumstances may cause delays. Your order has been processed, and we are working diligently to ensure its timely delivery, it is scheduled for one day after the estimated date. We appreciate your understanding and patience in this matter. Thank you for choosing KickAssGrills, and we thank you for your business.
Best,
Vince
KickAssGrills
B
Brian · 1 review · Verified · Experienced 2024-03-21 ·
★★★★★
You had the part I needed
You had the part I needed. Ordered it. You delivered it.
Reply from Kick Ass Grills2024-03-27
Hello Brian,
Thank you for your review. We're glad we had what you needed. Thank you for being our customer.
Best,
Kickass Grills/Spotix Customer Solutions
J
Jerry · 2 reviews · Verified · Experienced 2024-03-25 ·
★★★★★
Easy to use website
Easy to use website
Quality products
Reply from Kick Ass Grills2024-03-27
Hello Jerry,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
C
Charlie · 1 review · Verified · Experienced 2024-03-19 ·
★★★★★
I did not get the right Primo cover
I did not get the right Primo cover. The way the description is on the internet is confusing. I wanted a built in table top cover. I got a full built in cover for a portable grill. Wording is very tricky and a lot more expensive
Reply from Kick Ass Grills2024-03-20
Hey Charlie,
Thank you for the feedback, this cover is for the Primo Grill head only. We white out the table top in the photo online so people do not think that it is for the entire table unit itself. We apologize if there was any confusion, and if you would like to return the item, please email us at [email protected] or give us a call at 319-320-4135.
Best,
Vince
KickAssGrills
R
ROBERT CLAY WHITE · 2 reviews · Verified · Experienced 2024-03-18 ·
★★★★★
The prices were good and service great
The prices were good and service great, but after I placed order and got charged I received an email saying everything was temporarily discontinued.
Reply from Kick Ass Grills2024-03-19
Hello Robert,
Thank you for ordering a large number of items from us. We appreciate your understanding that two of the items are on backorder from the manufacturer. We will get those to you as soon as they are ready.
Best,
Kickass Grills/Spotix Customer Solutions
S
Steve Tippmann · 7 reviews · Experienced 2024-03-17 ·
★★★★★
Won’t call you back when promised.
Went online to their website, looked up my new Blaze grill model and ordered a Blaze cover. The picture shows the cover on my grill with both shelves raised up. I purchased a cover based on their website picture. The cover they sent does not work with the side shelves. I asked to return the cover (that I paid $106.49 freight included) and they deducted $39.77 for freight and tax. I called to speak to someone and was told the guy who would handle the situation was on the phone and would call me right back
Reply from Kick Ass Grills2024-03-19
Hey Steve,
Thank you for the feedback and providing these details. We also apologize that you did not receive a call back yesterday. Our return department is a little behind right now due to high volume currently. You will be getting an update email with a new RMA showing that we will not be deducting those shipping charges. This was a website error and so for that reason there would be no extra deductions to your refund. Again we apologize for the confusion here, please let us know if there is anything more we can assist you with.
Best,
Vince
KickAssGrills
D
Daniel H. · 2 reviews · Verified · Experienced 2024-02-27 ·
★★★★★
I love my new Napolion Rouge gas grill
I love my new Napolion Rouge gas grill. Learning to use it. 50+ years of charcoal.
Reply from Kick Ass Grills2024-03-18
Hello Daniel,
Thank you for your review. We're so happy to hear that you're pleased with our service and your new grill. We thank you for being our customer, and wish you happy grilling!
Best,
Kickass Grills/Spotix Customer Solutions
B
Brian · 1 review · Verified · Experienced 2024-02-27 ·
★★★★★
One phone call
One phone call, less than 5 minutes my part ( under warranty ) was in the mail box less than a week later. Napoleon has been the best grill I have ever had and I am glad I purchased from you guys!
Reply from Kick Ass Grills2024-03-18
Hello Brian,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
B
Barbara · 1 review · Verified · Experienced 2024-03-11 ·
★★★★★
Great Customer Care
Had a problem trying to order on line so I called to get some help. Easily reached a live person who handled my issue flawlessly. My grill cover was received within the time frame quoted and was $10 less at Kick Ass Grills than other stores. Would definitely order from them in the future.
Reply from Kick Ass Grills2024-03-13
Hello Barbara,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! And we'd love to work with you again in the future.
Best,
Kickass Grills/Spotix Customer Solutions
It took over 2 weeks to ship and seems weird that it only shipped after I emailed asking about it . Better communication if there are delays.
Reply from Kick Ass Grills2024-03-11
Hey Jamie,
Thank you for the feedback. This item shipped from the manufacturer Bull directly to you. Once we received your email on the status, the same day we received the invoice and tracking information from them. They are in transit and appear to be on time or a little behind on the estimated delivery date from your original order acknowledgment. Keep in mind those are only estimates. We hope you enjoy your items, and we thank you for your business.
Best,
Vince
KickAssGrills
J
Jose · 1 review · Verified · Experienced 2024-03-06 ·
★★★★★
Legit Bbq grille online store
Legit Bbq grille online store. Excellent customer service. Fast shipping
Reply from Kick Ass Grills2024-03-07
Hello Jose,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We'd love to work with you again in the future.
Best,
Kickass Grills/Spotix Customer Solutions
Hello Ila,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
S
Scott · 3 reviews · Verified · Experienced 2024-02-23 ·
★★★★★
I had ordered the 3-pak Napoleon drip…
I had ordered the 3-pak Napoleon drip pan. It was out of stock, which I knew, so I waited for Kick Ass Grills to get it back in stock. It did take over 2 months, but they did deliver. Most everyone else was out of stock as well. It was out of their hands, so I can't complain. Thanks for getting it to me.
Reply from Kick Ass Grills2024-02-27
Hello Scott,
Thank you for your review. Thank you for understanding that this was a manufacturing issue, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
W
William · 1 review · Verified · Experienced 2024-02-23 ·
★★★★★
Grill thermometer
Item as described and received promptly
Reply from Kick Ass Grills2024-02-27
Hello William,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Kickass Grills/Spotix Customer Solutions
N
N. Jim Murphy · 7 reviews · Verified · Experienced 2024-02-21 ·
★★★★★
Happy with the process..
I was perusing the internet for different grill options, and after looking at the choices at Kickass Grills, spoke with your representative (Nick, I think). I was given all the info I needed to make a decision. He walked me through the order; it was mostly painless - except for having to pay at the end. Now, I'm just waiting for delivery. Good work, folks.... I will refer you to others
Reply from Kick Ass Grills2024-02-22
Hello Jim,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer! And we do appreciate your recommendations very much.
Best,
Kickass Grills/Spotix Customer Solutions
