Kick Ass Grills (www.kickassgrills.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 61% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
Product came quickly.
Hello Louis, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Kickass Grills/Spotix Customer Solutions
Just what we needed and quick delivery.
Hello Sharon, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Kickass Grills/Spotix Customer Solutions
I placed the order of May 3. Today is May 27 - no order, no communication, no response to my email that I sent on May 10 chasing the order. I guess, I'll just file a dispute with the CC and stay away from this site. This delay blew all the delivery estimates. Are they dropshipping? Unacceptable customer service.
Fast and efficient order to delivery process. Could use an improvement on the communication of the delivery tracking.
Hi Alan, Thanks for your review. We're glad you're pleased with our ordering and delivery process. We did send you an email on 5/3 with your tracking information. Best, KickAssGrills/Spotix Customer Solutions
Item I wanted was out of stock with a several month lead time. Very disappointing.
Good morning Shaun, Thank you for the feedback. Unfortunately when your order was placed we were out of stock on this item and had a fulfillment placed with the manufacturer. We let you know right away when we expected them to be back in stock according to the manufacturer. Your order did ship out yesterday and we emailed you a shipping confirmation. Please let us know if there is anything more we can assist you with, and we apologize for the delay on this item. Best, Vince KickAssGrills
Fast shipping, good price. No issues in good service.
Hello Van, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Kickass Grills/Spotix Customer Solutions
Hi Thomas, Thanks for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer. Best, Kickass Grills/Spotix Customer Solutions
As to ordering on line it was easy but real tell sign is if the right product is sent and fits.Previous vendor sent the wrong size, in the process of returning their poor selection.
Hello Steven, Thank you for your review. We're happy to hear that you're pleased with our service and ordering process. Thank you for being our customer. Best, Kickass Grills/Spotix Customer Solutions
Very fast to ship! Thank you!
Hello Angie, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Kickass Grills/Spotix Customer Solutions
Easy to order. However I did not see an option to include a resale tax number on the order.
Hello Terry, Thank you for your feedback. Any tax options would need to be addressed with orders placed with our product specialists at 319-320-4135. Thank you for being our customer. Best, Kickass Grills/Spotix Customer Solutions
Arrived in a good strong package and the product works well
Hello Ricky, Thank you for your review. We're so happy to hear that you're pleased with our service and your purchases, and we thank you for being our customer! Best, Kickass Grills/Spotix Customer Solutions
Representative help me with exactly what I needed. I have an old primo so was not sure what to order . The guy put me on the right parts to order.
Hello Ken, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Kickass Grills/Spotix Customer Solutions
Delivery updates so you know when your items arrive. Delivered when it was promised. Great product information and quality. I received exactly what I expected with no surprises.
Hello Mark, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Kickass Grills/Spotix Customer Solutions
Grill part I needed was priced competitively, in stock and delivered even faster than promised!
Hello Timothy, We love wins for our customers! Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer. Best, Kickass Grills/Spotix Customer Solutions
Just to let you know that I got my Weber grill grate 7670 today 17Apr2024. It was shipped 04Apr2024. This is not your problem, it took 2 weeks for me to get a welding hood from Lincoln as well from USPS.
Hello Charles, Thank you for your review. We appreciate your understanding that we shipped your order out right away when you ordered it, but that delivery was slow. We thank you for being our customer. Best, Kickass Grills/Spotix Customer Solutions
Good response time. And purchases were packed really well.
Hello Milo, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Kickass Grills/Spotix Customer Solutions
The Kick Ass Grill team were very quick to respond to all the questions we had regarding our purchase. They process our order that same day and I had it sitting on my doorstep within 2 to 3 days. Very impressed!
Hello Rose, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Kickass Grills/Spotix Customer Solutions
Hello Rocky, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Kickass Grills/Spotix Customer Solutions
Hello Tom, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Kickass Grills/Spotix Customer Solutions
4 weeks and I still haven't received the product I ordered. Contacted their customer service, and they said "we'll check with the supplier." That was a week ago. (No email with tracking information was received from this company - over a week later I got an email from Fedex with a tracking number and some other company's name as the sender)
Good morning Brian, Thank you for the feedback. It appears that we emailed you a shipping confirmation that provided tracking information the day after we spoke to you on the phone. The email came from our parent company Spotix, that owns all of our website domains. Please let us know if there is anything more that we can assist you with. Best, Vince KickAssGrills
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