Providing professional advice on kitchen cutlery, cookware, baking and pastry supplies and more.
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Is The Knife Merchant, LLC legit?
The Knife Merchant, LLC (www.knifemerchant.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 43% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-09-01.
What people say
G
Gert van Leest · 4 reviews · Experienced 2025-12-05 ·
★★★★★
I am not so happy with them...Ordered…
I am not so happy with them...Ordered knifes , they shipped them to the Netherlands, i was to late with paying importduty and the customs send them back,had an emai lconversation with them and they shipped them with fedex again.... Great! This time Fedex claimt they could not let them in to my country and shipped them back again....I emaild them again willing to pay for all the extra shipping cost and gave them a adress in the States...... still no answer...
Order hasn’t been delivered. It’s almost 2 weeks over the due date. I believe the issue is with Fedex however I’ve sent multiple emails to knife merchant customer service with no reply.
Wide array of special kitchen/cooking goods including many hard to get specialty items. KM have held their prices while other stores are inflating to gouge unnecessarily. Price matching, excellent service, chef centric help & advice, free shipping with $50 min.
R
Richard · 1 review · Verified · Experienced 2024-02-19 ·
★★★★★
Had the product I needed
Had the product I needed, Product is good quality as I used the brand I bought for years in the meat industry,
Price was fair and,Shipping was fast.
Great company to do business with. This was my first purchase from Knife Merchant and it won’t be my last. Quality products, great communication and fast delivery. Thank you!
My package has not delivered. It is over a week late. I have emailed customer service and gotten no response.
Reply from The Knife Merchant, LLC2024-02-18
Hello David, I'm very sorry to leave you waiting on a reply! Your email had landed in our spam folders. It appears that your order has now delivered. If you have not received the shipment please let us know.
I appreciated receiving the item in time for Christmas. There wasn't much extra time to get my order shipped and it arrived across the US in time with the extra $5 shipping fee.
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