Providing professional advice on kitchen cutlery, cookware, baking and pastry supplies and more.
Written by the business, not verified by us.The Knife Merchant, LLC (www.knifemerchant.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 43% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-09-01.
I placed the order over the phone and the rep was extremely knowledgeable and helpful. Only issue was that it took longer to ship and arrive than I was told. I tried to call several times, left several messages and an e-mail and no one contacted me. I was starting to think I was scammed....but finally arrived so I guess all is well.
I really like my knife! It came packaged well and arrived quickly. I would order from The Knife Merchant again!
Quality product. Sound advice from customer service prior to purchase.
...top-shelf customer service. Always willing to take time to discuss their products, answer questions, and offer suggestions. Extremely competitive pricing (!) and quick shipping. Thank you for another pleasant experience.
Great company, great sharpening stones, at a great price. They shipped next day, if I remember right.
really comprehensive inventory of supplies. Covers all budgets. Good explanation of each product. Good prices and prompt shipping.
The Knife Merchant was a great company to do business with! Ordered the Victorinox NiroFlex 2000 metal glove as a gift. Quality, well made product. Originally ordered a size medium, but that was slightly big for my daughter. When I contacted Knife Merchant, they immediately sent out a size small with a label to return the original order! Excellent customer service that you don’t find much anymore. And, they didn’t beg for this review like so many companies do; I wrote this because they were great to deal with! I highly recommend The Knife Merchant!!
The recipient never received the package from the shipper. The delivery receipt states it was delivered, but it was not received. There are cameras on the property and the road and no evidence of and delivery personnel or vehicle making the trip. So it is unfortunate.
Repeat customer, on many occasions. Great products, great service, nice web page with up-to-date info on availability. I seriously appreciate them carrying my favorite brand of kitchen knives - Robert Welch!
Another very smooth transaction. I was a meat cutter & Dept manager for many years. Victorinox knives were my choice for very hard daily use at work as well as my choice at home. I love to cook both indoors and out and not a day goes by that one doesn’t find its way into my hand. I found the Knife Merchant and have now purchased knives twice as gifts for my sons. I’ll be using your company again. My only complaint was the “pre-filled” fields in the address and such of the order section. I’d prefer they just be blank so I don’t have to worry about deleting those fields.
Was delivered quickly. I ordered at the last minute and didn’t expect it to make it on time. The knife handle gave my husband a splinter and he had to sand it down.
I got very useful advice about what scissors to get for my wife to use on poultry, where the user has small hands!
They were incredibly helpful on the phone, pricing was reasonable, and the products are top notch.
Lightning fast shipping replied to question immediately great company item as described Thank you for your service
Company is great to deal with. Easy ordering from website and very fast shipping. Items were well packaged. Very satisfied with purchase.
Every step of my order was on point…confirmations, tracking, delivery, everything was effortless! Thank you so much!
Fantastic to find Robert Welch knives and sharpeners here. It arrived on time and I appreciate the packaging was appropriate and not excessively wasteful as so many other things I have to order online are.
Exactly what I needed , decent prices and quick delivery
Excellent selection of quality knives. My order arrived sooner than I expected. I have passed The Knife Merchant site on to friends and will order from them again!
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