Leaf Home Stair Lift (www.leafhomesafetysolutions.com) has a 3.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 26% give 1 star; The business has replied to 97% of negative reviews; 21 of them were added in the last 12 months. Last updated 2026-08-10.
Can you come over to my house tomorrow morning please Linda drive Greensburg 214
Customer satisfaction is our priority, Caroline. If you haven't already been helped, please email us at [email protected] or call us 866-320-5477. We appreciate your cooperation as well as the opportunity to resolve this for you.
We did not buy this product, but I feel like I must comment on our experience during the sales pitch. First of all, the prices that we got were far and away more expensive than other companies. I must say that the representative that came to our home was a lovey young man. I know he was only doing what he was trained to do. The quotes started out exceedingly high, more than twice as much as other companies. When we hesitated the salesman called his boss who continued to drop the price which was still very high. Then when I asked to have time to think it over and talk to each other, we were told that the price was only good for a matter of minutes. This seemed like a very bad business practice.the only reason we gave one star is because we knew that the person that was sent to our home was following his bosses protocol. We will definitely go with a different company
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The installatiom of my stair lift was completed in a very professional manner. The installer, Malique, did an excellent job and was very pleasant to work with. I would not hesitate to work with Malique again. The installation was done in a timely manner. He cleaned everything up upon completion. I was extremely pleased with every aspect of my purchase. Thank you!!!!
Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!
Saturday it stopped and left me near the bottom of the stairs. I had to crawl up the stairs. The tech came out today and fixed (Lucille) my stairlift. I'm happy, happy, happy. Thanks Leaf Home.
Wonderful to know that you can maintain your independence by improving your home’s appearance and efficiency. Thank you for choosing Leaf Home Safety Solutions.
This company/sales team should be ashamed of themselves. The sold my dad an $8,000 chair lift that goes to his basement that he does not need access to. He was with the salesperson and I happened to call him and explained to the salesperson that he has no need to go in his basement. He is and has been in poor health and can barely get around. It’s not like he needs to get to his bedroom up the stairs or anything. So he sold him this lift, which has been used three times in the last year and a half. And he mortgaged it for 15 years with 8% financing. My dad is now in hospice and we are supposed to pay off this useless equipment? Ridiculous.
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I'm happy to pick Leafhome safety solutions to have a stairlift THE salesman Billy Howard who sold me the stairlift was the most nicest and caring guy to do business with! He explained very well to me how the product was made and he gave me some discounts to help with the sale to me.I was very happy about the price ! The installer was very nice and polite to me while he was installing the product and answered all my questions. He had installed everything in a timely matter and was great at cleaning up his mess. Also he came on time to install. I would recommend having Leaf Home Solutions help getting their products and also service your products as well.Very nice people to deal with!
Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!
This place dies not know anything about how to treat a customer!! Charged me $150 to come out and plug in a stairlift. I talked to the repairman before he came out, told him my stairlift was beeping but it worked fine. You think he would've told me to check the plug he didn't, he came out plugged it in, then I was charged $150
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WELL THE INSTALLER I HAD CAME IN GOT TO WORK AND WAS FINISHED IN AN HOUR.
Installation went very smooth and quickly.
Nice looking install, well built, should last many years. Is a lot better way to get for me get upstairs
Leaf Home Safety Solutions is dedicated to enhancing the safety of your home and providing an exceptional customer experience. Thank you for your recommendation.
Jordan did a great job installing the stair lift. However you don’t have a customer service office in salt lake—it is in Ohio. This lift was supposed to be installed week before it was. No one called me to tell me. I called the line many times on your brochure and yes they answered but gave me no response on why it was late. Finally I got in touch with Matt, the installation manager who explained you did not have the materials yet. When jordan came he explained it to me. So you get an F for customer support. There is no one who responds in a timely manner. The salesman, Christopher never answers his phone and the provides any assistance. He probably gave me a phony number. When you call, it goes straight to “leave a number.” He never calls back. He is a piss poor employee, if he still works there. I am very disappointed with Him. He gives your company a horrible reputation. Jordan, however did his job well. He said he never got any message about why he was not here at the scheduled date and time. All it takes is someone calling me to let me know instead of standing me up.
The salesman was friendly and upfront on costs and reliability. The installer was friendly and very knowledgable. He answered all of my questions. Both treated me with respect and invited me to contact them with any concerns I may have in the future.
Installation was perfect and well done on the coldest day in Kansas. He was also very quick, but took plenty of time to make sure we understood how to use it. Price was great. We're loving it. Thanks, Steve
Excellent presentation by Aaron Dario. No pressure to buy. Inviting incentives. Convenient and thorough installment. I must say I have not used it enough (installed 3 days ago) to give a judgement on it's function and ease of using.
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the install went ok except there is an electrical problem one of the wall recepticals that was installed I also called to say I have a concern about chair lift going down stairs when you sit on seat it bows down and the movement of lift is bumpy not smooth like the one going upstairs I have not heard back from you about when service man will be here to look at it
We have relayed your customer information to our support team, and someone will be with you to review your concerns in more detail. If you prefer, you can email us at [email protected].
Works great.Easy to operate. No maintenance required. Lifetime warranty
Tremendous product and professional installation. On time and quick. Definitely recommend.
Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!
Installation went well except both arms of the chair do not fit thru the door at the top of the stairs. It makes getting off the chair difficult. The day the lift was installed a room at the nursing home became available. We had been told initially there was an eight month wait for a room. So called to see if I could return The lift as we no longer have a need for it. The individual I spoke to said she would look into it but as of today I still haven’t heard anything.
We have relayed your customer information to our support team, and someone will be with you to review your concerns in more detail. If you prefer, you can email us at [email protected].
Didn't return any calls. Had to get another company to service. Never registered the units.Only provided two remotes for two chairs instead of four as normal.
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102 reviews matching