Leaf Home Stair Lift (www.leafhomesafetysolutions.com) has a 3.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 26% give 1 star; The business has replied to 97% of negative reviews; 21 of them were added in the last 12 months. Last updated 2026-08-10.
Follow-up service non existent. Very disappointing customer service.
Thanks for sharing your feedback. Your experience is an uncommon instance, and we’ll do better in the future. If you need assistance personally on this matter, please contact us at [email protected] or give us a call at 866-320-5477.
We thought it was going to be a great expierence. our salesman was wonderful. The install took a little longer than we thought but in the end we were happy. It was after we had used it for about a month is when we really were and are very DISSATISFIED. We have been trying for over a month now to try to get someone to come out and service the lift. Now the lift stops on the second stair from the landing upstairs and the part that was manufactured by the installer is pitching me forward a lot more than it did when I tested it. we called the salesman first, then called the local office twice in 2 weeks left messages both times and heard nothing back from anyone. Finally last thursdayJan 23rd we called the home office in Ohio and talked to someone.We still have not hard anything from anyone. So that is the reason for the one star review. Doesn't matter how good the salesman was or how good or bad he install was if you can't get service when something goes wrong.
We have relayed your customer information to our support team, and someone will be with you to review your concerns in more detail. If you prefer, you can email us at [email protected].
your team worked fast and did a great job. Everything is working just like it should. Thanks for a job well done. LaMar
Professional, quick and explained the operation of the chair completely!
I had a problem getting anyone to contact me after I called the main office and put in a report that the chair battery was dead. It took 3 calls to get a response. When I finally did get a gentleman to answer my call, he was great and helped me set up an appt. (that same day) to get someone out to my house to fix my problem. The repair person was also genuinely nice and gave my chair a full inspection to be sure that was only problem. So grateful to those 2 gentlemen.
We are very happy with our chairlift. The installation was very timely after the purchase and we really were happy using it to get boxes of Christmas decorations up and down from the basement. Then it stopped at the bottom of the stairs. We were disappointed but gladly not for long as Malique, our wonderful installer retuned via a service call and replaced the whole control unit. We felt well served and we used it today.
Leaf Home Safety Solutions is dedicated to enhancing the safety of your home and providing an exceptional customer experience. Thank you for your recommendation.
The stair lift was quickly and efficiently installed and it is working brilliantly.
Friendly installer. Quickness of installation and he cleaned up his stuff very well.
Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!
One of my chairs was making a strange clicking so I called in a work order. They sent someone out and they said there wasn't much could be done, it was just a clicking the chair was fine. I also found out that day that after 1 year I would be charged a service charge and other things I was not aware of. I had asked the salesman directly about this when I bought the chairs and was told I would never pay a service charge. He told me that's the reason were higher than most companies, there no hidden fees later. My Year would be up in two months and I wanted the chair repaired before that date so that I wasn't stuck with a charge after words . After speaking to the right person or persons, The technician came back and called the warranty company who is replacing the chair. I am happy with the work and service group but still upset with the salesman
My chair lift was supposed to have a lifetime warrenty. Everything they come out I am charged. It has been broke for over 2 weeks. Last time they came out they didn't have the parts but charged me to come our anyway. I called yesterday morning and again today no callback. When I called today I was told someone would get back to me today but no callback. I have back problems and the chair is stuck halfway up I not only have to go up the steps but I have to go around the chair
Thank you for bringing this to our attention, Connie. Our support team is currently working on a resolution for you, please allow up to 2-3 business days for our team to contact you. We appreciate your continued patience and cooperation. If new details arise, please email us at [email protected].
Julian who installed the chair was excellent. After he was done installing he explained everything to me and had me go down the chair. It’s a quality product and I’m very happy with it.
Thank you for choosing Leaf Home Safety Solutions for your home. Reducing the risk of falling is one of the best ways you can stay healthy and independent. Whether you only need to go up a few stairs or an entire flight, stair lifts are essential pieces of equipment to have in the home.
During the sale of my chair lift the salesman directly said to me that the battery will last at least 10 years. After the lift was installed I was reading the manual and it stated that the battery will last 2-3 years. I really like my new chair lift, but I don't appreciate being lied to.
Thank you for providing your feedback; it helps us understand areas that may need improvement. We value your business and will use this feedback to ensure a better experience for our customers in the future.
This was the best thing for helping get my husband up and down the stairs. He has trouble walking. I also have ankle problems and the stair lift is making things easier for me also.
The stair lift, as it ascends, starts making a loud clacking noise. There is one repairman who services this area. He called at 7:30 one night last week and since there was no ID I didn’t answer it. His boss called from a different number and I didn’t answer it as there was no ID and no voicemail. I got the repairman’s voicemail the next morning. This has been going on for months. I should never have paid in full.
Thank you for providing your feedback; it helps us understand areas that may need improvement. We value your business and will use this feedback to ensure a better experience for our customers in the future.
We love our Home Stair Lift. So happy that we did make this purchase.
Leaf Home Safety Solutions is dedicated to enhancing the safety of your home and providing an exceptional customer experience. Thank you for your recommendation.
You young man came in and went right to work, knew what he was doing and didn’t take all day doing it They served Lift works well and I’ve been using it regularly. Sure saves me from falling downstairs.
Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!
While the product does what is promoted, the installation ignored my specific request to stop on the landing (it stops on the top stair instead). Thus it blocks the stairway for those walking. Also, repeated efforts to obtain guidance on maintaining the product (for example, lubricating it) have been ignored.
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Horrible experience with Leaf for a shower install. Nothing about it was good. The installer that is assigned to your project is EVERYTHING. Mine was very sub-par and the install was fraught with problems every step of the way - all self-inflicted by the installer. To their credit, they tried to make it right and some of the issues were corrected, but there are still problems. I just can't have them back again...just can't do it! There are better companies out there - keep looking.
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If you are dependent on a chair lift - think twice before a purchase from Leaf. Our, two month old, Leaf home safety solutions lift died 6 ft up on the evening after Christmas (12-26-24) - called and had to leave a message as the Service center is only open M-F 8 to 4:30. Got a call back the next morning that promised a speedy call to schedule repair. No call until Monday. Tuesday the repairman came - tested the entire unit - checked with the manufacturer twice and did more tests and finally established that the motor must be defective and a whole new unit was being ordered but because of the New Year’s holiday the unit may not be available until the next week (01-06-25). Well here we are at the end of that week with no replacement. I called again and was only promised a return call - sometime! Sooo two weeks without a chair lift. Now it’s January 13th. Another call today with the promise of a speedy response which has yet to come. Now 18 days without a functioning chair lift and more than a week without a return call.
Thank you for providing your feedback; it helps us understand areas that may need improvement. We value your business and will use this feedback to ensure a better experience for our customers in the future.
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