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Construction & Manufacturing

Leaf Home Stair Lift

102 reviews

3.5102 reviews
Write a review

About Leaf Home Stair Lift

Data updated
Website
www.leafhomesafetysolutions.com
Category
Construction & Manufacturing
Location
United States · Hudson
Status
Unclaimed
Last 12 months
21 reviews
Replies to negative
97% (30/31)
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Is Leaf Home Stair Lift legit?

Leaf Home Stair Lift (www.leafhomesafetysolutions.com) has a 3.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 26% give 1 star; The business has replied to 97% of negative reviews; 21 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

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cusjim Protopappastomer · 1 review · Verified · Experienced 2025-01-06 ·

what it was made of and no matinance

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Eugene · 3 reviews · Verified · Experienced 2025-01-03 ·

I'm waiting for repairs

I'm waiting for repairs to be completed. Only had this about 2 months and already into my 2ed repair problem. The first time I had to call 3 times and it took 2 weeks to get someone here. I'm not a happy camper.

Reply from Leaf Home Stair Lift2025-01-06

We have shared your feedback with our team, so we can learn from your experience. If there is any additional information you would like to share, please contact us at [email protected]

M
Mike Hanson · 1 review · Verified · Experienced 2024-12-23 ·

Quick estimate and installation

Quick estimate and installation. No issues. Very friendly and informative installer.

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Claudette Rodkey · 1 review · Experienced 2024-12-24 ·

You can't get anyone to answer the damn…

You can't get anyone to answer the damn phone I've been calling

Reply from Leaf Home Stair Lift2024-12-31

Thank you for your feedback. We take our customers’ concerns very seriously, however, we’re unable to locate your account based on the information you have provided. Please contact us at [email protected] or 866-320-5477

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Nancy · 7 reviews · Verified · Experienced 2024-12-20 ·

Very friendly service

Very friendly service. Explained everything so my family understood it. Great job of giving us choices and nice job installing it. Very happy with it.

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Steven R. · 3 reviews · Verified · Experienced 2024-12-13 ·

Service in home

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Jimmy and Jenny · 2 reviews · Verified · Experienced 2024-11-29 ·

I didn’t order no stair lift so if…

I didn’t order no stair lift so if someone did in my name that’s fraud

K
Kathleen Matthews customee · 1 review · Verified · Experienced 2024-12-13 ·

I can shower!!!

Reply from Leaf Home Stair Lift2024-12-23

Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!

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customer · 1 review · Verified · Experienced 2024-12-05 ·

It took about four calls for service to…

It took about four calls for service to respond. It was about two to four weeks between each of my calls for service. Your service system is broken! Technician came out, only after he got my request. He did a SUPER fine job!!! Technician gets FIVE STARS.

Reply from Leaf Home Stair Lift2024-12-16

Thank you for providing your feedback; it helps us understand areas that may need improvement. We value your business and will use this feedback to ensure a better experience for our customers in the future.

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Melissa G · 2 reviews · Verified · Experienced 2024-12-06 ·

Very quick to respond and fixed the…

Very quick to respond and fixed the problem on the spot.

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Ann Durack · 2 reviews · Verified · Experienced 2024-12-04 ·

Charlie our chariot is a godsend making…

Charlie our chariot is a godsend making our daily life a lot easier. Our sales person, Nick, and Paul the installer were both very professional, congenial and good at what they do. We love the lifetime guarantee and feel confident that it was money well spent. We look forward to many years of service from Charlie.

Reply from Leaf Home Stair Lift2024-12-16

Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!

J
Julio · 1 review · Verified · Experienced 2024-12-03 ·

First off all let me say that Im very…

First off all let me say that Im very happy with the work you did, tell your man that he did a great job,everithing nice and clean a professional job, very satisfied use it every day, my wife was scared at first but now she is used to it, your Starir Lift is great. Thank you.

D
David · 1 review · Verified · Experienced 2024-11-24 ·

You have salesman that informed us very…

You have salesman that informed us very well. Your installers were polite and neat in doing their job. We are glad we talked to the company.

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customer · 1 review · Verified · Experienced 2024-12-06 ·

Great experience

Reply from Leaf Home Stair Lift2024-12-09

Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!

M
Michael · 1 review · Verified · Experienced 2024-11-27 ·

One Having to take the good with the bad.week after having a representative…

One week after having a representative come to my home and give me a written and signed quote along with an installation date, I was informed that the representative had underestimated the price by $500 and was given the option of agreeing to the new price or to be let out of the contract. With the situation I was in, I agreed to the new price. The only positive issue out of this was the speed they were able to install the lift. Thank you Clint!! My wife loves it and I am happy with the stair lift.

Reply from Leaf Home Stair Lift2024-12-06

Thank you for providing your feedback; it helps us understand areas that may need improvement. We value your business and will use this feedback to ensure a better experience for our customers in the future.

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Sharon Sandone · 2 reviews · Experienced 2024-11-29 ·

Rude rep

As soon as we told the rep we were not making a decision that day he pretty much packed up and left. No written estimate… their loss.

Reply from Leaf Home Stair Lift2024-12-09

Thank you for letting us know about this, Sharon. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

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customer · 1 review · Verified · Experienced 2024-11-25 ·

People who work for your company are…

People who work for your company are knowledgeable and very polite.

Reply from Leaf Home Stair Lift2024-12-02

Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!

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customer · 1 review · Verified · Experienced 2024-11-29 ·

Installation of this product was subpar…

Installation of this product was subpar to say the least. The salesman was wonderful. The actual product is great. But the installation is done as a do it yourself. They did not hide the electrical. They just have the cords across the step and hang down a wall. I would not recommend using this company due to their installation.

Reply from Leaf Home Stair Lift2024-12-02

Thanks for taking the time to leave us a review. Your satisfaction is especially important to us. Please contact us at [email protected] or 866-320-5477 to share any additional details we can take into consideration.

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customer · 1 review · Verified · Experienced 2024-11-29 ·

2 day project took 10 days

2 day project took 10 days. Installed wrong items. Fraudulent documents created by company and did not give terms agreed upon. Avoid this company at all cost!!

Reply from Leaf Home Stair Lift2024-12-02

We have shared your feedback with our team, so we can learn from your experience. If there is any additional information you would like to share, please contact us at [email protected]

B
Bruce E. Hausser · 5 reviews · Verified · Experienced 2024-11-25 ·

We mistakenly thought the chair would operate automatically vs manually.…

We mistakenly thought the chair would move at the landings automatically, not manually. Unfortunately, at the top landing, it is not safe for my wife to operate the chair. She needs help in order not to have a mishap and fall down the stairs. The chair otherwise operates beautifully up and down. I wish it didn't require as much space on the stair case as it does, as it makes it difficult to move some other items up and down.

Reply from Leaf Home Stair Lift2024-11-29

Thank you for providing your feedback; it helps us understand areas that may need improvement. We value your business and will use this feedback to ensure a better experience for our customers in the future.