Liberty Mutual

Your agent was knowledgeable and…

Your agent was knowledgeable and professional and able to resolve all of my issues easily with no stress.

Easy to tap appropriate data

I was hit by a car at a stop light two…

I was hit by a car at a stop light two weeks ago. The owner has Liberty Mutual insurance. I had to play phone tag for days to even make a statement. In the past 24 hours, my car stopped working, alternator sparking and battery dead. I texted the claims adjuster yesterday around 3 pm, then again today, left two voicemails, and called multiple times. The response I received was thought the investigation is pending and they will reach out to me when it's complete. In the meantime, there have no solution for having my vehicle inspected or fixed and have not provided a rental.

Very polite and understanding gentleman…

Very polite and understanding gentleman I got on the phone and spoke clear and explained everything perfectly to me.

I filed this with the BBB

I filed this with the BBB. I was driving my mothers car because she just had brain surgery and I was helping her by going to get her meds. She has a very narrow garage and I scraped the front bumper and passenger side of the car on the metal pole from her garage door opener. I was flustered by this and backed into an electric pole across the narrow road that she lives on. Her insurance company Liberty Mutual has had me explain to them what happened 3 times on a recorded line and I even fill out a form on their website. I’ve told them exactly what happened. Now they are saying that I didn’t tell them about the damage on the side of the car so they are not going to pay for it. I very clearly did explain all of the damage to them. Her car is a 2025 and had no damage prior to this incident. They even tried to get my insurance to pay, but thankfully I use Geico and they said “no. The insurance covers the car not the driver.” Nicole Gibbs is the insurance adjuster who is saying that I didn’t tell them about all of the damage. My husband was next to me when I talked to them every time and he even understood the damage. Now we are trying to get help from my mothers agent who looked at my mothers house on Google earth and he understands what happened. They are just trying to lie and not cover her car. What is she paying them for?

Failed doing it online

Failed doing it online, some of the questions they ask are impossible to answer, like date you bought insurance with current company, date you passed drivers ed 55 years ago really ? What good are great rates if you can't buy it. I'll just buy local & not save any money.

Just a Good Reminder tku

Reference to Claim # 061801652 Bonnie who referred me to claims on a ? Timothy my in house adjuster Where good by me tku

appreciation

I appreciate the reminders of withdrawal from my account.

Just another number, nothing else

I was insured with Liberty Mutual for more than 17 years, with my premiums paid through payroll billing. Unfortunately, Liberty Mutual and Mercer no longer offer payroll billing, but I was never properly notified of this change. I was told that once my policy renewed, my billing would be switched to direct billing through my payroll. That never happened. Instead, Liberty Mutual canceled my policy without giving me a fair opportunity to make payment arrangements or correct the issue. After 17 years as a loyal customer and paying nearly $18,000 in premiums a year, I was simply dropped. This experience made it clear that my loyalty was never valued. I was treated as nothing more than another payment contributing to the company’s bottom line.

Liberty mutual adds transparency

Liberty mutual adds transparency to the always difficult task of understanding policies. They also make it relatively easy to modify policies when property to be insured changes, e.g. adding or removing a vehicle, adding or removing coverage.

Very courteous

Very courteous, customer service It help to update my policies and explain and I was able to understand.

Good customer service, but premiums are outrageously high.

Good customer service. Account website is easy to navigate. However, premium costs have risen so much that they have become a financial stress on my family's finances.

Efficient

Fast, dependable, easy access to information, and courteous, friendly staff.

Horrible insurance company

Horrible insurance company. They charge a huge, hefty fee for cancellation and have horrible customer service. They don't want to talk to you they send you back to the broker. If you want an itemized bill sent to you to explain where the fee is broken down into, instead they send you to collections after a month of getting billed. Terrible company.

Got the same coverage with lower…

Got the same coverage with lower deductibles from geico for half of what liberty mutual was charging me. Also made it a pain in the a to cancel my policy- had to call in and spend 20 minutes on the phone, tried to sell me everything else, and charged me a $50 cancellation fee. Every other company I've ever used you can cancel the policy online with one simple click.

Would much prefer to talk to real…

Would much prefer to talk to real person rather than filing online, but the online filing went pretty smoothly. Nowhere during the process was I asked to provide any pictures which I thought was strange.

Great service and updated info for…

Great service and updated info for customer awareness!

Easy to use

Easy to use. Found what I needed (ID Card) quickly.

Liberty mutual goes above and beyond…

Liberty mutual goes above and beyond for their customers and offers great discounts you can’t find anywhere else. I’m so happy I switched!!

Renee was awesome She was very helpful…

Renee was awesome She was very helpful and helped me get my problems taking care of She was very nice Renee is a definite additive to your corporation thank you.