Lightailing

Misleading customer on price, take care

An Aust web but sell in US dollars and hide up “A$” besides the item. Misleading customer. Too bad.

Speed of delivery

SimonUnited Kingdom · 9 reviews · Experienced 2024-01-31 · Posted 2024-01-31

Highly recommend

Great product from lightailing I've had loads from this seller, top quality sets Highly recommend to Lego fans who want to add more detail to their sets, Not yet added to my Lego museum but looking forward to once built Great help customer feedback if running into issues, overall can't fault the company 5 star from me

DennisNetherlands · 15 reviews · Experienced 2023-12-04 · Posted 2023-12-05

Premium price for Chinese quality, but cool set nonetheless

So i managed to find out which LED strip is which, this can easily be solved by simply numbering the strips or show an image with the lights on (so you know which one is which). Yet they choose to picture the LEDs turned off.. I Wrote an review on the website but of course it was removed due to it being critical. (So i am sure there will be plenty more that might've complained but hey who knows). It was a 3 star review but this made it into a 2. There is no dim on the device and the lights are so bright it's insane.. i cannot imagine anyone looking at this for more then 20 seconds before thinking yea turn it off again. As it can actually light up a complete room. The instructions are not actually well written but poorly translated and missing steps in my opinion. All in all this could be a very nice and premium product, but the way this company seems to work shows a Chinese mentality. Which we all came to know as cutting corners and poor business practices as removing reviews and who knows what more. Sad to see they don't want to put in the little extra work to make this in a actual premium state which we do pay for with that price.

Excellent customer service

The products are good. The customer service is top notch. Every time there has been an issue with an order they are quick to remedy the problem. Would recommend

SiesNetherlands · 2 reviews · Experienced 2022-10-06 · Posted 2022-10-06

No response, and I did not receive my order (yet)

I ordered a Light Kit for Home Alone on 23 september 2022. I've recieved an e-mail that my order was confirmed and that it was shipped. The track and trace dind't work en until now. I din't receive anything yet. So I send an e-mail to lightailing. I dind't get any respone on my e-mail. Also if I you use the contact form on the website, I get no respone. I hope that I will receive my order or that I will get my money back. I din't expected this. The reviews on this site were Ok

That was the Best Service of my live

That was the Best Service of my live. Very fast answers, very helpfull and friendly. I will buy in this store more Times!

Outstanding customer service.

Outstanding customer service. I bought the Hogwarts Castle lighting kit from Amazon and one of the parts was defective. Customer support was friendly and they acted quickly to send a replacement part, which works perfectly. I highly recommend.

Excellent aftercare

Broke one of my Ninjago Garden lightning cord myself however after contacting the helpdesk they shipped me a new one for free! Thats what I call great aftercare! keep up the good work!!!!

Excellent customer service, friendly and fast!!

We purchased a lighting kit and one little piece was missing. They were very quick to ship the missing part and we are very happy. Great to work with a company that strives to make every order correct!!!

Osvaldo Colon-MelendezUnited States · 2 reviews · Posted 2022-01-19

We purchased a light set from…Amazon

We purchased a light set from Lightailing for our Star Wars Lego set. The light system makes the set look alive. Very well done...unfortunately we had issues with original set in which a couple of lights came damaged. Actually, no issue as Lightailing guarantees their product and will send you a replacement. Only issue I had was how long it took to arrive, but at same token, they would immediately respond when I would email them. I would recommend this company. Thanks

excellent service, great looking result

The installation of the light kit for the 42111 was fun. Even if someone may also understably have some difficulties with all the small wires & plugs, they do feel to have a certain level of sturdiness. Furthermore, most importantly, the instruction booklet's really well-made & makes it sort of easy to follow. One downside: the receiver board I initially got was unfortunately broken. Big plus, however, there was excellent service with really fast replacement. Well, above all, it really looks cool when finished!

Great product, Greater support

Great product, I bought the Milenium Falcon and the A wing kit and those lights are great addition to my models. The instruction are very eazy to follow. I had a problem with one of the light being broken and the support team was super helpfull I got my replacement in no time. Thank you for this!

Great support and very friendly!

I had a problem with a board and a connector wire for my Bugatti. Customer support provided immediate assistance and shipped replacement parts in a short amount of time. I was able to fix the problem quickly. Because of their support, I bought the light kit for the ‘67 Mustang and installed with no issues. Both look really cool with lights on and the room lights off. Thanks support!

Customer service responded very quickly…

Customer service responded very quickly and was willing to replace defective items. I found out the problem was on my side but they were still very friendly, fast with their responses, and willing to replace parts to make things right.

Lightailing great product great customer service

I have purchased from Lightailing 3 times now. Everything arrives in the time window promised, and overall have been very happy with their kits. Had a kit break for the Doctor Who set, while installing it. I contacted them and just received my replacement today along with a small surprise gift. Everything works perfectly and they use real Lego so happy with the company and their customer service!

Excellent customer service they…

Excellent customer service they resolved my issue within 24 hours!

Absolutely fantastic customer service

Absolutely fantastic customer service! Very responsive and took care of my issue right away. Thank you!

Perfect

5 Star to the Customer Assistance which solved my problem in just 10 minutes. The product is very beautiful

Cool and Nice service

I have to cancel an ordre, and 3 hours later i Got a mail.