Experience was good
Experience was good, i wish i would have known the total balance sooner in the process
About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
hope to received the goods in good…
hope to received the goods in good condition .then i will write a good review .
Don’t know yet.
helpful
no problems
Beautiful item
Beautiful item. Easy check out. Hopefully, shipping is not slow.
Easy to order
Love the Style of Clothing
It was easy to order and checkout was a breaze. I love the design of clothing you offer.
Quick and easy finding things and…
Quick and easy finding things and checking out!!!
tell you more when I received the…
tell you more when I received the product
How the size fit is. Does the item fit as advertised?
The company has a wide variety of shirts & blouses to choose from.
Easy to order, beautiful dresses
Easy to order
Ease of navigating the website
Ease of navigating the website, variety of products available at reasonable prices.
Great selection chic fashions
Great selection of inexpensive but chic clothes.
Easy purchase
Easy purchase, just what we were looking for
This is my first time using this company
ORDERING WAS EASY
Better shipping time total would be…
Better shipping time total would be nice and options to expedite.
Ease of offering
Delivery is so slow
Paid extra for fast delivery,that's a joke shoes took about 4 weeks to arrive. Definitely wouldn't use this site ever again,nothing but excuses ,stick to UK companies not China.
Reply from LightInTheBox2026-10-23
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
No snares
No snares - everything went smoothly.
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