About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
Do you own LightInTheBox? Claim this profile for free and start replying to reviews.
About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
Difficult to check out
Difficult to check out! I already had an account and had to create another!!
hard to shop
This was my second order and I found…
This was my second order and I found the instructions very confusing, re password usage and changing user name. I loved the clothes and was worried I couldn’t complete a second order. I hope this order will go through ok. Delivery was on time and I’m happy to have these wonderful choices.
Took several tries
You need to sort out your pricing
You need to sort out your pricing. I just bought two shirts based on the prices i saw on your website ONLY to learn that there were many other hidden costs added to the total price hence DOUBLING ++ the price that was advertised, not very happy however you have already taken my money. I hope the shirts live up to good quality products!
no free shipping in this day and age?
they don't offer free shipping and their shipping rates are very high.
Bought a car seat warmer only to find…
Bought a car seat warmer only to find it only worked once then failed completely afterwards.bad buy.waiting for a reply?they eventually gave me another one for free.Thanku
Reply from LightInTheBox2026-07-27
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
doesn't give the real price until…
doesn't give the real price until checking out
The shipping costs are quite expensive…
The shipping costs are quite expensive compared to other online shipping sites. When I thought I was getting a deal, the shipping costs no longer made it a good deal. I don't understand why the shipping costs increase with each added item. Also, I would appreciate if the site had a section to see the description of item and maybe had the size the models are wearing so we can have a better idea of how it would fit us.
Absolutely EXPENSIVE shipping charges
Absolutely EXPENSIVE shipping charges. Insane. Cannot call or get in touch with customer service to discuss. If our order is not received withing the time frame stated, there will be a complaint made.
Promo Discount NOT Honored When Order Was Placed
When ordered items were placed in cart there was a $19.72 promo discount; however, it did not carry forward. Very Disappointed!!
Should not be required to write a…
Should not be required to write a review to place an order.
There were no washing instructions for…
There were no washing instructions for the product I ordered, therefore, it is more of a risk. There is no information about return policy.
too expensive
Cheap and Tacky
In the photo on the site the shirt looked great, but in fact it is cheap, tacky and looks nothing like the picture. Just another Temu. The price is ridiculous for the quality. Don't waste your money and go elsewhere.
Reply from LightInTheBox2026-07-26
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
the process is not very clear.
Confusing paying
Tried many times and
Had a terrible time getting app
Had a terrible time getting app, and couldn’t find this blouse on the app. I put in my password which I had just created and it wanted me to register and no keyboard appeared to add my credit card number, so I left iPhone and went to iPad and somehow it went through from the iPad. Now I hope I get only the one blouse.
Joom
Temu
Halara
AliExpress
Modlily
Missacc
JJ's House
Etsy