Shipping is high how do I get free…
Shipping is high how do I get free shipping?
About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
ordering was a little wonky
ordering was a little wonky - with each item exploration spawning another window. Plus Google warned about providing information FINALLY - the reviews are really BAD about returns and actual sizing of products and poor customer service, so we'll see how this works out
There was no option to apply my $5.00…
There was no option to apply my $5.00 in Rewards I was given..
Date for Service, Cant get an accurate time of when my…
Cant get an accurate time of when my purchase will be supplied and delivered, last on line order took 60 days to come and i still haven't received it all because the same approach no given allowance for ship and delivery
Took about four clicks to add shoes to…
Took about four clicks to add shoes to cart. No customer product reviews.
I had a very hard time entering my…
I had a very hard time entering my charge #. I had to try many tims.
Returns 'process' is a nightmare but supervisor eventually intervened and apologised
I was sent the wrong item, then told after a chain of emails that the maximum I can receive is 60% of what I paid, because the warehouse is in Asia and 'they don't have any prepaid labels'. Eventually they agreed to send me the correct item and let me keep the incorrect one but the customer service assistant wouldn't take responsibility on behalf of the company and became quite rude. The business model is a disgrace and I won't be shopping with them again. Update: Following this review, a supervisor got in touch with me, sincerely apologised, offered to deal personally with any further issues with the reorder and gave me a £10 credit (although you have to spend double the amount to use it). This was a welcome surprise and I have updated the review and the score to 2 stars accordingly.
Reply from LightInTheBox2026-07-22
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
I had to sign in multiple times
I had to sign in multiple times, especially and checkout. I also thought I was getting free shipping.
The system kept saying the Internet was…
The system kept saying the Internet was slow on your end, to try later! 3 attempts...it finally accepted payment.
No measurements on products
Complicate conditioning
Difficult to search collection
Too much hassle checking out
Too much hassle checking out. Passwords etc.
no customer service!
6 trys, no customer service help
Shipping Cost
The prices are awesome on flash sales but then the shipping is half of the order cost. Not good!
takes too long to get product
i really dislike all the pop ups on…
i really dislike all the pop ups on your website. I don't want to be harrassed with ads after I buy from you. Other than that I love your products.
Could Not Cancel Once Learned Is a $7.99 Shipping Fee.
Had no option to cancel once I could tell there was also a Shipping & Handling fee of $7.99 along with the $2 plus something sales tax. When I tried to opt out of the sale it did offer the option and when I tried to reduce the quantity from 1 to 0 it said that was not an option. There was no Cancel or other option so I hit Continue to see if the next page would. Instead it said Successful payment made. Now I just hope the top fits as I'm sure it won't reimburse for shipping to me or for my shipping it back.
Very difficult to pay after choosing…
Very difficult to pay after choosing the item
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