Lightmalls

Mtb led Headlight

Shipping took awhile but this was expected coming from China. The product quality exceeded my expectations.

Good as described but the connector…

Good as described but the connector was bigger than what i needed.

Never received my parcel

Never received my parcel, they are thief :-((

Item as described

Item as described. Thank you!

Well recommend

Well recommend. Been buying from lightmals for years and never a problem

Package has never arrived and they…

Package has never arrived and they ignore my emails when I ask for a refund. Scam company, website Avoid it for the good of your wallet Order No.#LM21042152565 if you decide one day to refund me

Anne RoseSwitzerland · 2 reviews · Posted 2021-06-15

You pay for returns on defective products

Do not trust positive review. Possibly if all goes well you are lucky but if it doesn't you are in for a ride. I bought a trailcam about 79CHF. It arrived and, yes didn't work. The photos were covered with either a block big square or lines, it didn't turn off when it should, it make tic toc noises. I contacted them. They asked to send a video. I send a detailed video. They accused me of holding it wrong. I told them that no that was not possible. After about 3 emails they finally sent 2 files from the manufacturer that i had to copy to the root file of the micro SD card. It came with very limited explanations and a note saying repair it. After solving this issue, the first few times we just put it in the garden to test it a bit. At first no problem so the next week we put it in the forest. After the first night we go to get it and we find that condensation has gotten into it. Not on it, actually inside it. I contact them again with photos. They ask how did the condensation get in. I mean, seriously! How do they think. I replied, by using it as a trailcam. Ok a bit more than that but still. I then asked for a refund. They said it could be repaired and i was to send the cam back to them. Now as you can imagine, from Italy this would cost a lot and knowing that in reality this could likely not be repaired, I was not prepared to pay out of pocket at least 28Euros to send it back. I told them this. They said I had to pay to resend even though the product is faulty. After about 6 emails just going round in circles i looked on their website. To my shock it is actually mentioned that even if the product is defective the customers is responsible for return costs. And there is no way they will refund without the return even if it is clear that the product is a write off. After having read another review on here i realized that even if i did decide to send it back there is no guaranty that i would see anything back. They did offer a discount on a future purchase but as i will never purchase anything from them again, it is useless to me. AVOID THIS COMPANY

Lightmalls is Outstanding.

Lightmalls is one of my favourite online shops. Their prices are excellent, and their customer after-sales service is second to none. They respond quickly and positively to email queries.

I received the product safe and sound

I received the product safe and sound. It took a couple of weeks but that was because I chose the inexpensive delivery option, by camel :). Bottom line, great products, high quality and remain pleasantly surprised. Best. T.P.

To slow receiving products

Golden Torch

I bought a 4x18650 flashlight in gold. It's very nice and so far so good. I haven't had it for long so I can't have a solid opinion on it but as far as it working properly, I say it's great especially for the price at $21 including shipping.

So far completely below all standards

So far completely below all standards. I bought a small flashlight which is still not delivered. In the add it said 3-5 working days but that must have been a misunderstanding because it has now been 3 weeks and going on 5. I have written several mails where they blame Corona but I and my family have ordered several other items (much bigger) and they have arrived even before the promised date. They ask me to be “patient” and wait a few more days every time. In addition the tracking service they use is completely useless and gives information like “The aircraft has reached the port”.. Whar port? A ship port? Airport? What airport? WHERE IS MY FLASHLIGHT AND WHEN WILL IT ARRIVE? Until a follow up of this review- Do NOT purchase ANYTHING from this company. For all I know until know it’s a scam.

good service and on time as always

good service and on time as always. Will do more business with you in the near future.

The best battery seller on the web

The best battery seller on the web! I can find spacial price and good delivery time any times! Good job!

Very quick response to questions and…

Very quick response to questions and the price is cheaper. Would buy again if needed. Just have to be patient and wait.

Nice experience

Nice experience, the Nitecore HC65 Cree XM-L2 U2 LED 1000lm is a valid head lamp technology perfect for my needs. The delivery was very fast. Thanks lightmalls.

Good varieties of flash light and fast…

Good varieties of flash light and fast delivery

Lightmall's Nitecore Intellicharger i2

The Nitecore Intellicharger i2 is an excellent and efficient product! Lightmalls customer service is outstanding with quick written replies and solutions. I will definitely purchase additional products from Lightmalls in the future!!

Great service and responded to query

Great service and responded to query. Product was as described

Wrong size battery

Bronx size battery costs too much to return or deal with any other matters