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Home & Garden

Lightmalls

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351 reviews

3.6351 reviews
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About Lightmalls

Data updated
Website
www.lightmalls.com
Category
Home & Garden
Location
China
Status
Unclaimed
Last 12 months
7 reviews
Replies to negative
82% (96/117)
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About this business

Professional Outdoor & LED Products

Written by the business, not verified by us.

Is Lightmalls legit?

Lightmalls (www.lightmalls.com) has a 3.6 out of 5 rating on OK.one, based on 351 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 32% give 1 star; The business has replied to 82% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-10-24.

What people say

Received on time and support team was great

Was initially hesitant to buy off of Lightmalls since it's an overseas company (I'm in AU), but fears were alleviated when I got quick turnaround on questions to their Customer Support team. Ordered from them on 3 September and received the device on 19 September. The minor problem I did have was the pricing was a bit confusing. On the checkout page, there were 2 different prices showing up and it was not clear to me that the first one was in USD while the other was in AUD. The surcharge from PayPal was also not shown. It was still relatively cheaper than buying retail. Overall experience was good, tracking numbers were provided and I saw regular updates on where the package was. Would definitely buy from them again in the future.

No no no and no

really bad service we buy 4 touch(200 and plus euro) all four doesn’t work we ask refound and they send us a coupon of 20 dollar and they said if all four it’s like this it’s normal the product it’s like this really? You sell broken item...ridiculous...it’s not finish yet we pay more for fast delivery in 5 day need to delivery he take 1 mounts for delivery and they said it’s not our mistake sorry the logistic company delay ok agree but lightmall take the money

Reply from Lightmalls2021-10-15

Hello, I am really sorry for the inconvenience. The product is guaranteed. If there is any problem, you can send it back, and we will give you a free repair or refund.

Great service throughout

Great service throughout, we had a problem with parcel not been delivered after confirming the delivery company had lost the parcel, after lightmalls had confirmed what had happened to the first parcel without contacting me and without hesitation they had started to process another parcel to be sent out. Second parcel has arrived. Batteries have been charged and used with great success. Great batteries more power than originals Great customer services good easy to view website with reasonably priced goods for sale. I will use again give them a go.

Terrible budget products that break…

Terrible budget products that break before usage. Ask for a return. They expect you to pay full postage. Don’t buy!!

Reply from Lightmalls2021-10-15

Hello, our products will be tested before shipment, and there is a warranty. If your product has any problems, we can repair it for you for free or give you a refund. After receiving the returned item, we will return the shipping fee to you together.

I can’t rate something that I have…missing

I can’t rate something that I have never received!

Reply from Lightmalls2021-10-15

Hello, logistics shows that your package has been successfully delivered on September 9th, tracking number: 4006318430583461 You can check from here: https://t.17track.net/en#nums=4006318430583461

Just bought ARCHON DH40 there

Just bought ARCHON DH40 there. Delivered within 20 days to Russia. I chose a free delivery option. The only disadvantage - parcel tracking doesn't work in Russia, but I wrote to support and they actually helped me to understand where is my parcel. I would definitely recommend buying here.

Battery pack works as expected

Battery pack works as expected. It doesn't hold a charge very long and needs to be recharged often. Also the connecting pins are loose which requires a bit of dexterity to get the charger connected properly. Other than that it works fine. We'll see how long it lasts.

Reply from Lightmalls2021-09-01

Hello, if you have any problems with the product during use, you can contact us and we will handle it for you.

Even though I didn't realize til after…

Even though I didn't realize til after I ordered that they were being shipped from out of the country, they still made it in plenty of time for our dive trip overseas. Thanks for the great product, these were impossible to find locally in a major city and overpriced on many websites. will shop LIghtmalls again. thanks!!!!

I have yet to receive my battery that I…

I have yet to receive my battery that I ordered on July 18. Your website states: "Once we confirm your payment and finish processing your order, your items will be immediately packaged and shipped to your destination." I would not use those words as it doesn't seem like it was immediately packaged and shipped..

Reply from Lightmalls2021-09-01

Hello, we have found that your package has been successfully delivered, tracking number: 9374869903507114307330

Very informative and intuitive TRUST exam.

Very informative and intuitive. I even had my cousin take the TRUST exam before he bought a drone. And he found the exam very informative, knowing the rules and regulations will help him and myself to fly our drone safely. Keep at it with your informative videos to have more recreational pilots enjoy the hobby.

I precieve as a scam.

I precieve as a scam. My parcel did not come even though I payed for fast shopping. 1.5 month later they stopped answering my emails after they kept going about a investigation who's fault it was that I didn't recieve my parcel instead of just making sure that I recieve the good I payed for. I can only give a warning heads up

Reply from Lightmalls2021-09-01

Hello, have you not received the product you purchased? If not, please contact us via email and we will send you a new one.

Ordered a bike light

Ordered a bike light, the on/off button fell of after a short firdt ride. Mailed with image as requested and chased. Finally I was asked to pay £10 postage for a new switch, when I refused to pay they suggested I send the light back at my expense. Terrible customer service and cheaply made products. Check other reviews, I'm not the only one who has the same opinion.

Reply from Lightmalls2021-09-01

Hello, I am really sorry for the inconvenience. The product is within the warranty period. We can provide you with a new switch for free. You only need to bear a small shipping fee. Or when you buy the product next time, we will give you free Give a switch as a gift.

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