Lightmalls

I certainly appreciate the great…

I certainly appreciate the great business and transactions that we've had. Thank you.

Correct product and delivery as promised

Was received in a timely fashion as…

Was received in a timely fashion as stated. Thank you, this was the only place I could find the batteries I needed for my nebulizer. Thank you

Great prices

Great prices, great communication and very fast delivery. Will use again.

Don’t Risk it…Read all the other reviews – common, repeat issues with this company!

I received a faulty (and likely fake) flashlight from Lightmalls. Requested a refund or a replacement; even after they agreed it was faulty, I was told that I needed to spend my own money on return shipping it to them before they would do either. Read all the other reviews on this company before you buy, not worth the risk to save a few dollars. UPDATE: After receiving response below from Lightmalls. Obviously these people have one person dealing with customer issues, and another responding to these online reviews... I notice on reading these responses which Lightmalls gives to any poor reviews is most times in direct contrast to what the original complaint explaned. On that basis, one can only conclude that they know exactly what they are doing, in providing an extremely poor customer service, AND THEY SIMPLY CHOOSE TO DO BUSINESS IN THAT WAY. Stay away from these guys, it truely is not worth the effort and disapointment you are likely to endure!

Second Imalent Purchase

This is the second Imalent flashlight I purchased from Lightmalls, the first one being the Imalent MS03 and the most recent one being the DX80. These are both genuine products at amazing prices!! After contacting Lightmalls when the first flashlight arrived (around 30 days) I told them I was very happy with the product and their customer service as they had replied to every email I sent them. I also said I would definitely buy again. They then contacted me and thanked me for my feedback and offered me a free coupon worth $50 off my next purchase and promised me it would arrive quicker than the last one. This wasn’t something I was going to say no to so I placed another order for the Imalent DX80 and to my absolute amazement it arrived 7 days later!!! 5 stars highly recommend 👍

Efficient purchase and delivery system

Good delivery communication and tracking, 22 days delivery from China to Brisbane Australia via Sydney. Great system, easy purchase, good technical details on the night vision binoculars great work Lightmalls!

Prompt and efficient service to uk

Good communication

No problems here

No problems here , delivery was very quick to the UK tracking number easy to follow with Aftership fantastic Imalent R60C flashlight at a great price , definitely recommended by me .

Excellent service

Excellent service. Quick Delivery. Items are good. Recommended to friend. Thank you.

DO NOT Buy from them!!

DO NOT Buy from them!!! If you do, ensure you are paying via PayPal to ensure you have shoppers protection in case of issues. Also, Lightmalls have the worst customer service I have ever dealt with. Lightmalls is based out of China but I had great customer experiences with other China based companies. Lightmalls was not like that at all. I bought a Nitecore flashlight from them, payment was easy via Paypal and there was a tracking number. However, the parcel never arrived and this was also shown in the tracking. This was over 4 weeks, to ensure I have given adequate time for delivery. Afterwards, I sent an enquiry to Lightmalls to see if they can provide assistance. First thing they do is accuse me that the product was delivered with a screen capture of the parcel tracking. The image clearly shows that the parcel was still on the way. I had to clearly and quite pointy show in point form that they are incorrect, only then did Lightmalls reply back that they will enquire into it. 2 weeks and no response, I follow-up with an email. Lightmalls just said that they were looking into it with no real status or information. Another 2 weeks pass by and I emailed them again, this time Lightmalls did not even bother with a reply. I then raised a Paypal dispute. The minute it was raised, I was sent by Lightmalls a Credit memo on the item. However, this was useless to me as I did not setup an account with them. Also the Credit memo was not even the full amount that I paid. From this point on, I only communicated with Lightmalls through the Paypal dispute (for logging and tracking in case of escalations later to Paypal). Only then did Lightmalls advised that the parcel was lost and ask if I wanted to be sent another one. From the frustration and lack of trust at this point, I just ask them to provide a full refund before Paypal escalation deadline. Only then was I provide a full refund back. So Buyers Beware!!!

It took along time to get product…

It took along time to get product delivered, but product seems to be quality

Great service I would recommend

Great service I would recommend. Thanks

Don’t be put off by negative reviews.

I was very sceptical about this website at first based on the reviews been half good and half bad plus the fact that the flashlights were considerably cheaper than what they are here in the UK. After some research i decided to to bite the bullet and purchase the amazing Imalent MS03 13,000 lumen flashlight that was £40 cheaper from Lightmalls than it was from other sellers. Now TAKE NOTE!! this company is based in China and the average delivery time with standard free shipping is around 30 days!! I knew this when I placed my order so I was expecting to wait a while but by looking at some of the reviews a lot of people just seem to be completely unaware of this. A tracking number was provided for me as soon as it was sent to the courier (YunExpress) and I was able to track the progress via a global parcel tracker. Don’t be worried if the if the parcel doesn’t leave the processing stage for a while as mine was in this stage for around 15 days!! But once the carrier (YunExpress) had processed it the tracking updated every day even when it arrived in the UK and Royal Mail had taken over the handling. I know this review is a bit long but I hope it helps you decide if you want to make a purchase or not. Just remember it will take a while to arrive but just be patient and you can save some good money on a really good flashlight. I will definitely buy from here again and I would highly recommend 👍

Avoid - Don't risk it!

Avoid! I attempted to purchase 2 batteries from these people. The communications was poor and questionable, and then the batteries didn't arrive. They refunded me in error, which turned out to be a blessing!

Good product (It is the fourth)

Good product (It is the fourth). Would like to know if you still offer the Lithium one becuase seems not to be available. Thanks.

Never got my stuff is all

Never got my stuff is all. U suck!!

AVOID. You'll regret it like i did

Made an order for a couple of torches, waited a couple of weeks for delivery, nothing. After several back and forth emails of me chasing them, they finally tell me it's not in stock and offer to send something else of LESSER value than what I had already paid. This was at the 6 week mark. If I didn't chase them, they would have just pocketed my money. Thankfully I bought through PayPal, and am now trying to get a refund for goods not delivered. Not even attempted actually. AVOID

Jordina Viñas BoladerasSpain · 14 reviews · Posted 2021-03-08

quality, punctuality and safety

Quality product. securely packaged and arrived on time. communication with the seller is very good. safe transaction and 100% recommended.