Comfortable First, Well dressed Second, Real you Always! We hope to bring you comfortable, functional, and stylish products through the power of handwork. 🙌Please note that we currently only sell them on our official website and ETSY, we never sell on other sites. We value all feedback, both positive and negative, as it helps us to improve our services. ✨In addition, we'd like to share that our official website and ETSY store are filled with numerous positive reviews from satisfied customers. We believe these reviews provide a more comprehensive view of our service quality and customer experience. ❤️
Written by the business, not verified by us.
Is Linennaive legit?
Linennaive (www.linennaive.com) has a 2.8 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 46% give 1 star; The business has replied to 50% of negative reviews; 50 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many customers expressed strong frustration regarding the return policy, noting expensive international shipping fees required to send unwanted items back and difficult communication channels. Buyers frequently experienced exceptionally long delivery delays, lacking tracking information, and received products that did not match online photos or standard sizing charts.
Some reviewers were genuinely happy with the beautiful designs, accurate sizing, and comfortable fit of their custom garments. Consumers also deeply appreciated the solid construction, careful craftsmanship, and durable materials used in the clothing once their packages safely arrived after the long wait.
Auto-generated from all reviews of this business. For reference only.
Seller makes shipping error, asks buyer to pay for it. Never received purchased item.
1. Shipping was over 2 months, without a tracking number or any communication from the seller. 2. When an item finally did arrive, it was the wrong item entirely. 3. Linennaive asked that we ship the incorrect item back at cost of $75, saying that when they received it, they would send out the correct item. We asked if they would pay for the shipping, as the mistake was theirs, and they declined. We elected not to spend the additional money in hopes of receiving what we had already paid for. We were charged $200 and never received what we actually ordered.
Reply from Linennaive2026-01-09
Hi
I am very sorry that this order cannot reach your expectation.
To assist you further, could you please send us more details via email at [email protected] and we will verify it.Please rest assured that if we did indeed send the wrong product, we will cover the return shipping cost.
We sincerely apologize for the delay in updating order status. We ship in order, if the product is in stock, we will ship as soon as possible. usually arrive 7-14 days after shipment. We will do our best to ship it. Once the tracking number is updated, we will notify you of the tracking number via email as soon as possible.
Sorry for the inconveniences caused and thanks for your patience.
Sincerely,
Linennaive
I cancelled an order and they did not refund me, they told me their banking team is on holiday and I must wait more than 10 days for them to process a refund. It is a lie, because this company gave me an immediate refund. Also, this is a chinese company, so if you try to cancel or return, they do the thing typical of chinese sellers and beg you to keep the item for £15.
Reply from Linennaive2026-01-09
Hi
We apologize for the delay in processing your refund.
If the product has not been shipped, we support order cancellation. As we mentioned, our team does require a specific processing time to issue a refund, which can take longer than an immediate transaction. We understand this is frustrating, but we assure you it is a necessary procedural step, not an attempt to withhold your funds.
We apologize for any inconvenience .
Sincerely,
Linennaive
I don't understand the bad reviews.
I ordered a coat from them (XS size) and it is the most beautiful coat I've ever had. The style, cut, and fabric are amazing quality and the coat itself weighs around 2 kg, making it a nice and solid heavy coat. It did take a while to be shipped, but they're made to order, which makes sense.
The wool is soft and not itchy at all. I am very happy with my purchase and would buy again.
Reply from Linennaive2026-01-09
Hi, Dahlia
Thank you so much for your wonderful review! We are delighted that you are satisfied with this coat. All products are handmade, once the product is completed, we will ship as soon as possible.
We hope to see you again soon!
Have a nice day! ❤️✨
Sincerely,
Linennaive
I got my package after two and a half months, even though the original estimate was one month. After my initial contact they told me delivery would happen before end of November, it happened mid December. Support responded with information that their seamstresses are working hard, which I am not disputing but if I make a purchase with delivery estimate in time, doubling it does make angry. They offered a discount of 15 euros, which is peanuts money considering the price of the items.
I got my items eventually, they are nice but not worth the price tag, especially the linnen dress which is very see through and compared to my other linnen dresses, the fabric is not of the same weight. Again, the waiting time ruined my experience the most and I will not be purchasing from this store again, since I cannot rely on delivery estimates and I am not willing to wait for stuff almost a quarter of year.
I ordered a the Phoenix dress in dark green from Linennaive and couldn’t have been more pleased! The dress fits like a glove (size small) and I wear it to church frequently and always get many compliments on it. The shipping did take about a month, but I had expected that and in my opinion the dress was completely worth the wait. Overall I’m completely happy with my purchase and will be buying from them again!
I bought the Crystal 17 dress. It looks beautiful and fits me well, it instantly became my favorite new dress. UNTIL a seam ripped on the 2nd time wearing it only around the house for a little while. My dress is not too tight, even a little loose, so that's not it. I immediately took it off and started inspecting, and the fabric is freying away from all the seams. There's nothing I can do to repair or prevent it, because it's just the weakness of the fabric that's the problem. It's so loosely woven it won't survive more than 5 wears or so, fabric's not fit to make clothes out of! DO NOT BUY. I'll never buy from them again.
Buttons came off without even wearing it. Both pockets had holes in them within a week and generally, while everything else fits, the bust size is wrong. Return was only possible if i paid expensively since the coat is heavy and exchange wasnt possible due to the other sizes being out of stock. For a 215€ coat i really expected better. Do NOT recommend.
Reply from Linennaive2025-11-06
Hi there,
Please allow me to express my sincere apology firstly. This is certainly not the standard of quality we aim to provide, and we completely understand your frustration.
To assist you further, could you please send us more details via email at [email protected] and we will verify it. We upgrade the product every few months with all buyers experience and comments. We also hope that you can give us a chance to improve ourselves.
Sincerely beg your forgiveness.
Best wishes
Linennaive
I have ordered twice now from Linennaive and both times the product was outstanding. Beautiful design and light enough for my Texas weather. I’ve laundered all of my items and they have held up well. The most recent item was for a holiday dress, and it took awhile to show up. But they answered my emails and told me why the delay had occurred. The dress arrived in time and it is exactly as promised. I think they have taken past review into account and have really stepped up.
Reply from Linennaive2025-11-06
Hi there,
Thank you so much for taking the time to share such a thoughtful and detailed review. We're absolutely thrilled to hear that you enjoy our product!
We also appreciate your understanding regarding the recent shipping delay. We ship in order, if the product is in stock, we will ship as soon as possible. Sorry for the inconveniences caused and thanks for your patience.
Thank you again for your trust and support. We can't wait to see you again!
Warmly,
The Linennaive Team
Ordered the Bergamote 20 dress in april, to wear at a wedding set for the 7th july. Not only it arrived on the 4th july, after having basically no information on when the package would arrive after the standard shipping days written on the site had passed, but also the first time I tried it on I noticed the zipper seemed very low quality and a bit detective - and indeed, when I tried to close it it broke.
This brand is a scam.
Ordered a dress. It didnt fit. Had to pay £30 to send it back to China for a return. They sent me another dress based on measurements I provided. It didn't fit. I tried to get in contact to send it back. They said they returned contact, which they didnt. Now they tell me there is nothing they can do. AVOID THIS COMPANY. The dresses are poor quality chinese rubbish. Do not give them your money!
I’m absolutely thrilled with my recent orders! For my birthday last month, my husband got me the stunning Phoenix 24, and a few weeks later, I treated myself to the elegant Helen 17 for a special event. The quality of both dresses is genuinely impressive and considering the generous amount of fabric used, the pricing feels very fair.
The Phoenix arrived in under 10 days, which was a lovely surprise! As for the Helen, I reached out to customer service to ask about delivery timing, since I needed it for an event. Tracy was incredibly kind and helpful, clearly explaining the expected delays for France. Although the dress didn’t arrive in time (it came about 2.5 weeks after I placed the order) I was aware of the risk when ordering and appreciated the transparency.
I’ve decided to keep the Helen anyway because it’s absolutely beautiful and fits nicely. I usually wear XS, and while the Helen is slightly roomier, it should be perfect for layering with long sleeves during autumn and winter. The Phoenix fitted like a glove, specially because you can adjust it to your body!
Overall, I’m very happy with the quality of these lovely dresses and would definitely recommend them. I can't wait to buy another dress! Just a small note to future shoppers: be sure to plan ahead, as shipping may take a little time.
Reply from Linennaive2025-10-15
Hi, there!
Thank you for such a fantastic review! We're so happy you love your new Phoenix and Helen dresses, hope you wear and enjoy them for a long time~
We appreciate your understanding with shipping. We ship in order, if the product is in stock, we will ship as soon as possible. usually arrive 7-14 days after shipment. We will do our best to ship it.
Thank you for your recommendation and for choosing our brand. We look forward to serving you again in the future.
We wish you a wonderful day! ❤️✨
Sincerely,
Linennaive
DO NOT ORDER FROM LINENNAIVE
I had a VERY shady experience with them a few months ago and came back here to see what the latest word on the street was. I can’t believe they haven’t been shut down yet
They had me “return” a dress to another customer and never refunded my money. I disputed through my CC and was happy to get my money back and just be done with them.
Unscrupulous to say the least!!
After reading all the reviews only AFTER I placed an order I was really concerned. But HEAR ME OUT! Yes, dresses are made and shipped from China. Yes, everything is made to order which means your dress will arrive with significant delay - I waited for mine almost 6 weeks. However, when it finally arrived it turned out to be the most beautiful dress I own and I have dozens of dresses ordered from London (Pretty Dress Company, House Of CB) from Ukraine (Mila Dresses), from France etc. Dress looks just like on the photos with superb craftsmanship. The only downside - if you can call it that - is the packaging. All other dresses in the similar price range put decent effort into wrapping the dress in nice tissue paper and put it in a beautiful box so that the whole experience has a luxurious feel to it. Linen Naive dresses are simply put into plastic bag which is then put inside another gray plastic bag and it looks like Temu order. But since it's the content of the bag that counts, you will easily ignore this part. Trust me, dresses are well worth the wait and the money. This was my first dress ordered from Linennaive but it certainly won't be the last.
Reply from Linennaive2026-01-09
Hi
Thank you so much for taking the time to share such an honest and detailed review, Mariana!
We sincerely apologize for the 6-week wait and for the disappointment regarding the packaging. We will ship the product as soon as it is finished. We are still working on improving our presentation, we are currently prioritizing eco-friendly and durable materials to protect the garments during their long journey to you.
We look forward to the pleasure of serving you again in the future.
Sincerely,
Linennaive
I have been buying from Linennaive for years. Everything I have received has been beautifully constructed. The fabrics are the best to be had and the designs are gorgeous!! The sizing is spot on! Every year I can't wait to see what they have next. Oh and the cost is amazing. I have been thrilled time after time and have NEVER been disappointed. I will continue to buy my special pieces for each season from this amazing wonderful company!! Thank you Linennaive for all the gorgeous clothing you have made available for me to own!!!
Reply from Linennaive2026-01-09
Thank you so much!! We are so happy that you like our product. Your support means the world to us, and we can’t wait to show you what we have in store for the coming seasons! ❤️
I purchased a helen 17 wool dress. Its absolutely gorgeous and I have long admired all the dresses from Linen Naive. However, the dress didn't arrive for over a 1.5 month despite the 1-12 day delivery the website claims. By then I was out of the country and wasnt able to try on the dress until I returned. I tried it on and the zipper was giving me all kinds of trouble. Being small wasnt an issue because the dress was the biggest medium ever. More of a large. After fiddling with the zipper, I finally took it off and examined and the zipper was faulty. It was split apart at the bottom so it wouldn't be able to zip properly. I reached out the the company and explained that the zipper was faulty, it was delivered over a month late, I was out of country, and tags were still attached. They offered me $10 towards a future purchase. This is not a forever 21 dress. Its a dress that cost close to $200 so I would expect better service than that.
Reply from Linennaive2025-09-30
Hi there,
Thank you for taking the time to share your experience with us, and please accept our sincerest apologies for the inconvenience caused.
We are very sorry that you have not received the item in time. We ship in order, if the product is in stock, we will ship as soon as possible.
It’s quite common for the zipper on a new dress to feel a bit stiff during the first use. This is because the zipper teeth are tightly fitted when the garment is newly made. To help it glide more smoothly, you can try rubbing a small amount of candle wax along the teeth or using a specialized zipper lubricant. This should make it much easier to zip up after just one or two uses. Regarding the damaged zipper, could you please send us more details via email at [email protected] and we will verify it. Please know that we are committed to making this right.
Your feedback is invaluable in helping us improve, and we truly appreciate the opportunity to address this. We hope to regain your trust and provide you with the exceptional experience you deserve.
We apologize for any inconvenience.
Best wishes
Linennaive
The dress itself was pretty and fit, however the quality of the product was lacking e.g. lots of lose threads on the embroidery. I needed the dress for an event, so I paid extra for delivery but it didn't come in time as they are made to order (which isn't stated anywhere on their website). So I ended up using it a month later for a separate event. After wearing I carefully washed the garment as instructed, and noticed the one of the linen wrapped buttons was fraying and the linen coming away. I contracted with pictures and asked if I could have spare buttons, as they buttons are fabric wrapped to match the garment. However, they informed me they no longer had any of them left. I asked for a partial refund, to cover replacing all the buttons and for the quality issue, and they informed me I could have a 15$ off my next order voucher. I informed them I didn't want this as I wasn't going to be purchasing with them again, and they offered me 20$ voucher on my next purchase and stated, as I had had the garment more than 15 DAYS their system wouldn't allow process of a refund (seemingly even for faulty products). Absolute awful company - AVOID.
Reply from Linennaive2025-09-30
Dear Sian,
Thank you for taking the time to share your detailed feedback. Please allow me to express my sincere apology firstly. We are no tolerant with faulty products but so badly we still made this mistake.
To assist you further, could you please send us more details via email at [email protected] and we will verify it.
If the product has any quality problems before use and cleaning, we support return or exchange within 15 days after receiving the product.
We understand how important it was for you to receive the dress in time for your event, and we’re sorry we failed to meet that expectation. We ship in order, if the product is in stock, we will ship as soon as possible.
we apologize for the frustration caused and appreciate the opportunity to make this right.
Sincerely beg your forgiveness.
Best wishes
Linennaive
I ordered a dress for Chritmas but I received it too late (three months after), I asked for a refund because the measurments were way off (I typically wear an 2XL, I took an 4XL and I literaly couldn't even put on the dress past my waist!! They refused and only offered me a 10% discount for another time. They are loying about the sizing and they have the worst customer service ever. I talked to one of their models, the one modelling the dress I ordred actually, and she confirmed that her size is not what they put on their website. Interestingly enough, I commented on their intagram page but weridly my comment disaepeared....
Reply from Linennaive2025-09-30
Dear Laureline,
I am very sorry that this order cannot reach your expectation. We deeply regret that the quality of the dress and the size issue you encountered did not meet your expectations.
Sizing standards can often vary between countries and brands, we recommend choosing a size based on your actual measurements rather than your typical size. This approach generally results in a better fit. We accept return and exchange. If there is any problem with the product, you can contact us within 15 days after receiving the product.
If you have any questions about sizing or need assistance with measurements, please don’t hesitate to contact us. Our team is always happy to help you find the perfect size and ensure you have a positive shopping experience with us.
We apologize for any inconvenience .
Best wishes
Linennaive
The quality of the clothing is poor. The seams are clearly not well done. When my dress came apart in the skirt after a few hours of wear, I asked them to return it and for a refund as per their quality guarantee. To this, they asked me to send them my MEASUREMENTS to make sure it wasn’t just my body that was too big. Not only is this so insulting, it’s also just contrary to any good business practice. Now I can’t even return these poor quality items to China because it will cost me so much
Reply from Linennaive2025-09-30
Hi there,
Please allow me to express my sincere apology firstly. We are no tolerant with these behavior but how so badly we still made this mistake.
We asked you to provide your size information to collect data for product development and quality control, but we did not do so properly and misled you. We never intended to cause offense. We are taking immediate steps to ensure this incident does not happen again.
We accept return and exchange. If there is any problem with the product, you can contact us within 15 days after receiving the product. could you please send us more details via email at [email protected] and we will verify it.
We are already using your experience to re-evaluate our quality assurance process and improve our products.
Sincerely beg your forgiveness.
Best wishes
Linennaive
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