Comfortable First, Well dressed Second, Real you Always! We hope to bring you comfortable, functional, and stylish products through the power of handwork. 🙌Please note that we currently only sell them on our official website and ETSY, we never sell on other sites. We value all feedback, both positive and negative, as it helps us to improve our services. ✨In addition, we'd like to share that our official website and ETSY store are filled with numerous positive reviews from satisfied customers. We believe these reviews provide a more comprehensive view of our service quality and customer experience. ❤️
Written by the business, not verified by us.
Is Linennaive legit?
Linennaive (www.linennaive.com) has a 2.8 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 46% give 1 star; The business has replied to 50% of negative reviews; 50 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many customers expressed strong frustration regarding the return policy, noting expensive international shipping fees required to send unwanted items back and difficult communication channels. Buyers frequently experienced exceptionally long delivery delays, lacking tracking information, and received products that did not match online photos or standard sizing charts.
Some reviewers were genuinely happy with the beautiful designs, accurate sizing, and comfortable fit of their custom garments. Consumers also deeply appreciated the solid construction, careful craftsmanship, and durable materials used in the clothing once their packages safely arrived after the long wait.
Auto-generated from all reviews of this business. For reference only.
My wife likes the clothing from here, though it takes months to arrive. Linennaive, however, has sold my email for spam. I use an alias that I only use with linennaive's website, and I got spam from 3rd parties to that email. That's messed up.
Reply from Linennaive2025-07-16
Hi
Thank you for bringing this to our attention, and we sincerely apologize for the distress you've experienced regarding your email inbox.
We want to be absolutely clear: we value your trust and take the privacy and security of your personal information very seriously. It's highly unlikely that we would ever sell or share your email address with third parties for spamming purposes. Your privacy is important to us.
We wish you a wonderful day.
Best regards,
Linennaive
I give the company a 4 because I received the dress and it’s beautiful! They responded within 24-48 hours when I asked about sizing. The only trouble was after I ordered and paid. I didn’t hear from them about the timing other than the Shop App. Shop has it listed that the dress would take 10-25 days to get to me. I ordered May 14, 2025 and had to reach out to confirm how long it would take. I didn’t realize the company makes the dress after the order is placed. I assumed the dresses were already made and ready to ship (my fault). I’m sure it’s listed in the site somewhere and I didn’t see it. Tracy responded and gave me a timeline. I did reach back out to her one more time and she explained the dress was just finished and shipping. The shipping company had issues itself (not accurately showing where they were-not Linenaive’s fault). Overall, very nice products. I would only suggest making sure that buyers are aware that items are sewn as soon as orders are placed, and not ready to ship (once ordered).
Reply from Linennaive2025-07-21
Hi
Thank you so much for taking the time to leave your review and for sharing your experience with us. We're truly delighted to hear that you love the dress.
Please accept our apologies for any confusion caused during the waiting period. We ship in order, if the product is in stock, we usually ship it within 1 week. We understand that this wasn't clear enough in our communication or product listing, and that caused some uncertainty. That was our oversight, and we sincerely apologize for that.
If you have any questions about product inventory or shipping, feel free to contact us via Facebook, Instagram or email [email protected] and we will get back to you as soon as possible.
Thank you again for your kind words about the product quality and for your helpful feedback.
Warmly,
Linennaive
I have ordered from Linennaive three times now and they have been marvellous. I have two coats and a dress, all beautifully made and lovely material. My items were exactly like the photos on the website and each piece is very special. I am a seasoned shopper. If the Olympics could give a gold medal for online shopping, I’d win for my country, I have been sent many dubious things and I have a small list of shops I would avoid. Linennaive is the real deal and I will happily recommend them.
Reply from Linennaive2025-07-21
Hi, Toni！
Thank you so much for your incredibly kind words and for sharing your wonderful experience with Linennaive!
We are glad that you like our products, hope you will wear and enjoy it for a long time~
We look forward to serving you again in the future!
best
Linennaive
Sizing is inconsistent. I ordered two dresses in same size, one fitted, the other was far too small. Return was accepted but had to be shipped to China at my own expense. Took months for refund to be issued.
I just received the Helen 17/Vintage Wool dress and it is super nice. I would maybe recommend sizing down, but the quality is good and the design is very cute. It is lined and the zipper even has bias tape around it so it looks really finished and nicely made. It took about three weeks as stated in the order information. I am in the USA, if that helps to know. I would buy from them again. I found it affordable for what it is and I am surprised it didn’t have better reviews based on my experience and dress received, maybe they are improving. I don’t know.
Great customer service. And lovely pieces. All handmade, and made from linnen. Most of the dresses and skirts have pockets which makes me so so happy. Already bought four dresses and one skirt, very happy so far.
Sizing is very inaccurate. Ordered a big size; 8 INCHES too small and no way is a bust bigger than a B getting in there.
Material of one is fine; other is weird and feels man-made despite being claimed as linen.
Returns assistance is hopeless; many hoops to go through (return to an individual marking value as £42 instead of retail price of £350, using a precise courier but not one I can find.)
Offered a £40 refund. Absolutely pants, giving the Chinese a bad reputation.
This place freaking sucks. Not worth the headache at all. Dates are lies and they make up excuses every time. If u ask for a cancel/refund they say they will and won't actually return ur money, you will just have to dispute the charge. Super scammy I would never recommend this place
I ordered a size Medium skirt from Linennaive, according to their size guide. When it arrived it had no size label, but was obviously much too large (by 3-4 inches). It took many messages with customer service to prove/convince them I had received the wrong size. They kept trying to tell me it was correct or that I should accept a 15% reimbursement to have it altered. (This would not cover alteration fees - I checked.) They finally gave me return instructions and said they would reimburse my shipping. However, they told me to label the package as a value of $36 and keep a tracking number. Maybe this is possible in the UK or US? It is not possible with Canada Post. To get a tracking number, your pkg is labeled as insured for $100. I wrote Customer Service to ask for further instruction, but they have never replied.
Very very poor customer won’t send a coat I ordered keep making up excuses first saying the coat was available to ship right away I paid a extra 50usd for the coat as it was a exchange they kept me waiting around four weeks kept making up excuses after excuse lies and lies then changed the story saying the coat wasn’t available it needs size adjustment then when o
Asked to change to another coat said they shipped it then never responded to my emails for a week then said it was a error and no coat was shipped they keep changing there story they refuse to refund me and haven’t sent the coat I paid 269 usd for I doubt they will ever send it or refund me I wouldn’t trust them again very poor bad customer service they make you wait weeks and weeks and don’t respond to emails won’t be shopping here again and will raise dispute with bank LN58606
My wife had an expensive dress from here and within minutes of putting it on it was splashed with tap water - instantly it was ruined with the colour running and now part of the green dress is white.
To add insult to injury, we were offered only a £10 voucher in case we choose to buy another one
Reply from Linennaive2025-04-23
Hi
We are so sorry that you are not satisfied with our product. It is normal for tie-dyed fabrics to fade slightly during the first wash, especially for darker fabrics that have been dyed using vegetable dyes. You can soak it in salt water for a while and avoid using hot water. If the color is still fading after multiple washes, please feel free to contact us through Facebook, Instagram or email at [email protected]. We would also like to understand the situation so that we can investigate further.
We apologize for any inconvenience .
Sincerely beg your forgiveness.
We wish you a wonderful day! ❤️
best
Linennaive
We ordered the wrong coat from them, but they worked really hard to be responsive to get the exchange for the actual coat we wanted. Yeah, there’s some strange shenanigans you might have to go through for shipping and exchanges, but the coat we got was awesome and it fit perfectly. No weird chemical smells, the quality of the wool was nice, no defects.
Reply from Linennaive2025-04-23
Hi
Thanks so much for your kind words and for taking the time to share your experience! We are glad that you like our coats!
Thank you again for your support!❤️
Warm regards
Linennaive
Avoid buying from this shop!!
I ordered one of their dresses, and it arrived damaged on the front. I reached out to customer service to organize a return, but their return process is really suspicious.
They tell you not to write the business name on the return, but rather someone's personal name. They make you value the item at $36 (the actual value of the dress is $155) or they won't accept it. They only accept returns with a tracking number from USPS, but sending it that way would have costed $60 because USPS requires you to pay priority shipping to get a tracking number for international shipping.
They offered to give me a 15% discount but it hasn't shown up in my bank account.
Don't trust them!!
Reply from Linennaive2025-04-23
Hi
We sincerely apologize for the issues you experienced with the returns process. We truly value our customers and are deeply saddened that we failed to meet your expectations.
We will refund you as soon as possible after receiving the package and verifying it. Could you please let me know your order via Facebook, Instagram or email [email protected], we will check. We would like to address this matter promptly. Please rest assured that we will investigate this issue thoroughly.
We apologize for any inconvenience .
Sincerely beg your forgiveness.
Best wishes
Linennaive
I do not own any other 100% linen products, so I do not know if the quality of this store's products is good or bad.
Other reviews indicate that the fabric may be thinner than other companies' products. However, some reviews say that it is of high quality. It seems that the impression of the product varies from person to person.
We did not find much difference between the product image and the actual product. If you look closely at the sample photos, you can see that some products are a little transparent. Light-colored products and products with soft textures seem to be especially easy to see through. From this, we determined that they are made of the same fabric for the swatches and the actual products. There would be no lie there.
I purchased the “PHOENIX 24” dress DarkOrchid. Not only the products from this store, but the dark shades have the advantage of not looking cheap.
It is transparent when held up to the light with only one piece of fabric, but the inner lining does not show through while wearing. The lack of lining was not a problem either.
The sizing was also not an issue for me. The dress I purchased has an adjustable waist by tightening the ties in the back.
The sewing looks a little messy in some areas. I don't really mind a little bit as long as it doesn't affect the durability.
The item may take some time to ship, depending on availability. The XS size I ordered was in stock and shipped immediately. Since I live in Japan, it only took about a week to arrive.
They seem to be a small atelier with a small staff producing their products.
There is a photo on Etsy that looks like their atelier.
It is difficult for me to judge about the balance between price and quality. Even if there are some drawbacks, I like it more than not. Even if there was a possibility that the fabric might be thinner than the other company's product, it would not be a suitable comparison because the other company's product costs twice as much. This store's products are longer and use more fabric. They also offer free shipping to many countries. Taking all these factors into consideration, I did not feel that I was disadvantaged by my purchase.
Above all, the design is very nice. There are many colors available. There are austere colors that are not used in other stores. I think that is very attractive.
At least I really like the dress I purchased and am very happy with it. I would wear it again and again.
If you are interested in this brand's products but are uncertain about buying them, we recommend that you choose clothes in dark or deep shades. Also, if you choose a type of garment whose size can be adjusted by squeezing the strings, you will be able to adjust it to your body shape to some extent. It is also a good idea to inquire with the staff beforehand about sizes. I gave them information including my height, etc., and consulted with them about my size. At this time, they also told me the length of the garment.
Reply from Linennaive2025-04-23
Hi
Thank you so much for taking the time to share your detailed feedback on the PHOENIX 24 dress! We're a small atelier, and your kind words about our work mean a lot. We hope you enjoy your dress for many years to come! If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Thank you again for your support! ❤️
Best
Linennaive
Beware! I ordered one of their dresses at almost £200. It’s came after about 3 weeks but it’s cheap fabric and made in China. The cut is terrible with the sleeves being too tight for the size I ordered. You have to pay to return it to China with no guarantee you will be refunded.
Dress are so beautiful and well made.
I had to wait for mine bit longer because they didn't had it in stock, and had to be made, size exactly as on website.
My advice for people who wants to buy from linennaive:
You have to be patient, patient, patient. You pay good money for it so you will receive high quality products.
I've read these comments and almost all negative are about waiting and shipping. Which is ridiculous, people should start reading rules.
I ordered twice ones was arrived after 2 weeks for other I waited for a month, but it's worth it, very nice customer service Tracey ❤️
Big recommendations, I'm sure I will back for more.
Thank you Linennaive 😊
The olive cloak I purchased is exceptionally beautiful. There is weight to the fabric and it is beautifully lined. I will be wearing it for my wedding day and I couldn’t be happier.
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