Lumen Inc

Hi Bob, Thanks for the amazing review! We're glad you're finding the Lumen journey simple and effective. Keep up the great work :) All the best, The Lumen Team

Hi Catherine, Thanks for the 5-star review! It's great that Lumen has helped keep you aware of your carb intake and timing. Keep up the great work :) All the best, The Lumen Team

Hi GT, Thank you for the 5-star review! We're so glad to hear you're enjoying your Lumen journey and enjoying the insights it is providing you. Keep up the great work! All the best, The Lumen Team

Hi Bruce, Thank you for the 5-star review! We're happy to hear that you found our support team helpful and that we could assist you with the Lumen device. All the best, The Lumen Team

Hi Pamela, Thank you for the 5-star review! We're so glad to hear that you are enjoying the insights Lumen is providing you. We're excited to be part of your journey! All the best, The Lumen Team

Hi Patty, Thank you for the review! We're so glad to hear that you're enjoying the meal plans and finding Lumen helpful for achieving your weight goals. We're sorry to hear that you've experienced some glitches in the app. Please feel free to reach out to our support team via our in-app chat or via email at [email protected], so that our support team can take a closer look and help troubleshoot. All the best, The Lumen Team

Hi Marsha, Thank you for the 5-star review! We're so glad to hear that you find the Lumen app simple and easy to use. We apologize for the shipping delay, but we're glad we were able to locate your package and ensure it was delivered to the correct address. If you need anything else, our team is always here to help via our in-app chat! All the best, The Lumen Team

Hi David, Thank you for the 5-star review! We're glad to hear that our team was able to address the issue with your replacement device quickly and professionally. If you ever need anything else, we're always here to help! All the best, The Lumen Team

Hi Jerome, Thank you for the 5-star review! We're so glad to hear you're enjoying your Lumen journey and enjoying the insights it is providing you. Keep up the great work! All the best, The Lumen Team

Hi Lynn, Thank you for sharing your feedback. I’m glad to hear that you’re enjoying the Lumen device, though I’m sorry to hear about your frustration with the membership. Our memberships renew automatically as outlined during checkout, in our FAQ, and in our Terms of Use. While membership fees are non-refundable once processed, canceling the membership ensures that no future renewals will occur. Once a membership has been successfully canceled, an automated cancellation confirmation email is sent. If you have that confirmation email from when you canceled your membership after purchase, please reach out to our team directly through the in-app chat or by emailing [email protected], and we’ll be happy to look into this further for you. All the best, The Lumen Team

Hi Gina, Thanks for your review, and we apologize for this experience, as that’s not the experience we want for any of our members. We completely understand how disappointing it must be to receive your device and not be able to use it right away. I can see that our support team was actively working with you on the technical issue and added complimentary membership time to your account so you wouldn’t lose access while we worked on it. The team also offered you the option to return the device for a refund but did not receive a response from you. Our support system is also designed to automatically close tickets when there’s no response for a period of time, but your case was still being actively worked on. The ticket closed automatically due to inactivity in the email thread, but our team was still actively working to resolve the issue on the backend. We apologize for any confusion this may have caused. A member of our team has already reached out to you to assist further, and we’re looking forward to working together to resolve this. All the best, The Lumen Team

Hi there, Thank you for bringing this to our attention, and we apologize for this experience. Unfortunately, we cannot locate your contact details using the information provided on TrustPilot. We have submitted a request for your information and look forward to speaking with you. Our Customer Experience team is dedicated to getting you back up and running with your original activated Lumen profile. All the best, The Lumen Team

Hi Patti, Thank you for the 5-star review! We're so glad to hear you're enjoying your Lumen journey and finding the meal scanning feature helpful! Keep up the great work! All the best, The Lumen Team

Hi Annette, Thank you for the 5-star review! We're so glad to hear you're enjoying your Lumen and learning a lot in the process. Keep up the great work :) All the best, The Lumen Team

Hi John, Thank you so much for sharing your experience! We’re thrilled to hear that the program has made such a positive impact on your metabolic health and daily decision-making. Your feedback means a lot, and we’re honored to have you as part of the Lumen community. Here’s to continued success on your health journey! All the best, The Lumen Team

Hi Ann, Thank you for the 5-star review! We're so happy to hear you're loving Lumen and gaining power over your nutrition. Keep up the great work :) All the best, The Lumen Team

Hi Ernest, Thank you for the 5-star review! We’re so happy to hear that our support team was able to assist you quickly and efficiently, and that it made your day :) All the best, The Lumen Team

Thank you for your feedback. We're sorry to hear that you have not had a positive experience with Lumen. We are a subscription-based company and every purchase of a device from our website comes with a membership plan that is selected before checkout. The subscription is set to auto-renew each cycle; however, this can be cancelled or turned off at any time, either in the Lumen app or by contacting us directly. Additionally, we send out notification emails to the email on the account prior to each date. If you did reach out to us to cancel your membership prior to your previous renewals, please reach out to our team directly via the in app chat or by emailing [email protected] All the best, The Lumen Team

Thank you for your feedback. We're sorry to hear that you have not been enjoying your Lumen journey. How Lumen works and how it can be used at various points in your day can be a lot of information to take in, but once you gain a better understanding of how to interpret your levels, we're confident you'll be able to see the benefits. For example, your bedtime breath is your end-of-day baseline, helping you understand if you shift towards fat burn overnight. Paired with your wake-up breath, it provides insight into your circadian rhythm and whether your sleep quality is supporting mitochondrial health. Similarly, there are other points in your day where it can be helpful to check your Lumen level, such as before and after a meal, and before and after a workout. Although we are unable to accept a return on a used device, we would be more than happy to work with you on how to get the most out of your Lumen. Unfortunately, we cannot locate your contact details using the information provided on TrustPilot. We have submitted a request for your information and look forward to helping get you up and running with Lumen. All the best, The Lumen Team

Hi there, Thank you for the 5-star review! We’re so happy to hear that Lumen is helping you understand your metabolism and make meal choices that support your goals. Keep up the great work :) All the best, The Lumen Team