At Luxury Confidence, we're on a mission to empower every woman to radiate confidence from the inside out. We believe that when you feel amazing about your skin, you can conquer the world with a smile.
Written by the business, not verified by us.Luxury Confidence (www.luxuryconfidence.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 77% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 95% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-12.
Im very impressed with the level of customer support Luxury Confidence provides. They were quick to respond and very courteous.
Hello Jeremy, We're so glad to hear you were impressed with our customer support! Your feedback means a lot to us. We strive to provide quick and courteous service, and it's rewarding to know we met your expectations. Thank you for choosing Luxury Confidence. 😍💖
I was worried that my order didn't go through even though i made the payment. I email them right away about my concern and they helped me to know about my order. Thank you for the quick response.
Hello Jenifer, Thank you for your kind words! We're thrilled to hear that you found our customer service helpful and friendly. Providing excellent customer service is our top priority, and your feedback confirms we're on the right track. Thank you for sharing your experience. 💖
My device quite working so I emailed the company. They promptly emailed me back after a few emails back and forth, they shipped me out a new product. I'm very pleased because this has been the only thing that has helped my acne. I've had acne for 30 years. Fighting acne and aging skin at the same time is extremely difficult so I'm grateful I found this product.
Kim, your feedback made our day! 😍 We are absolutely thrilled to hear that our product has worked like a miracle for you and has helped with your acne after 30 years of struggling. It's incredibly rewarding to know it's exceeding expectations and bringing you so much joy—our ultimate goal. We're also happy to hear about our prompt customer service. Providing excellent customer support is our top priority, and your feedback confirms we're on the right track. Thank you for sharing your experience. 💝
I ordered the LuxuryConfidence tool kit and ocean creams x6. The ocean cream is amazing, smells beautiful and feels so soft on your skin, however after a few uses of the suction tool I noticed capillaries starting to surface on my nose. I stopped using the suction tool and contacted the support team at LuxuryConfidence. They were very kind, friendly and helpful and I was able to get a refund by taking the Go-Green option. Thank you to the support team at LuxuryConfidence you made this so simple and stressfree.
Kash, thank you for sharing your experience. 😊 We're thrilled you enjoyed the Ocean Cream and found its smell and texture amazing. However, we understand you experienced an issue with the suction tool—this differs significantly from our expectations and other customer experiences. We value your feedback and will use it to improve our products. At Luxury Confidence, we take all concerns seriously and are committed to providing safe and effective products. To help prevent similar issues, we recommend using gentle suction and caution, especially around sensitive areas. You can also contact our beauty expert for personalized recommendations and guidance on proper usage. We're absolutely delighted you had such a positive and efficient experience with our support team. Their helpfulness and approachability mean the world to us! Thank you again for your feedback. 😍💖
Product works really great. I was surprised. Loving it so far would recommend.
Wow! Your feedback made our day, Erica. ❤️ We're absolutely thrilled to hear about your amazing experience with our product! It's incredibly rewarding to know it's exceeding expectations and bringing you so much joy — our ultimate goal. Thank you for sharing your positive experience. Your words are a fantastic testament to the hard work and dedication we pour into creating exceptional products. We're so happy you're loving it! 😍
Vey helpful and friendly customer service!
Hello Kelly, ✨ We're absolutely delighted you had such a friendly and efficient experience. Our team truly strives to be helpful and approachable, and it means the world to us that they made you feel supported! Thank you for sharing your positive experience. 💖
At first, customer service wasn’t the most helpful when I was trying to make a return, initially saying it was against policy to accept returns, but once I emailed them the link that had the return policy, they were very helpful and prompt in getting me a refund.
Nolan, thank you for sharing your experience. We appreciate you taking the time to provide this feedback. We're glad we were able to resolve the issue and that our team was able to provide quick and helpful support. Your comments are valuable as we strive to improve our services. Thank you again! 💖
After a bit of confusion I got my refund promptly. The customer service team were quick to respond.
Donna, thank you for your wonderful feedback! We appreciate you taking the time to share your experience. We're thrilled you received your refund promptly and that our customer service team was able to provide such quick and helpful support, even after some initial confusion. Your positive comments are incredibly valuable as we continually work to enhance our services. Thank you again! 💖
Great communication and customer service!
Hello Christi, Thank you so much for your incredible 5-star review! We're thrilled to hear that you had such a positive experience doing business with us and that you found our communication and customer service to be exceptional. Your feedback means the world to us and motivates us to continue providing the best possible service. We truly appreciate you taking the time to share your experience. 💖
Silvia from the Luxury Confidence team was AMAZING to work with. She made me feel like the company really truly genuinely cares about their customers.
Hello Tessa, We're delighted to hear that Silvia successfully resolved all your questions and provided the support you needed. Providing excellent customer service is our top priority, and your feedback confirms we're on the right track. Thank you for sharing your experience. We'll be sure to pass along your praise to Silvia.💖
Silvia was an excellent customer service. Always available and extremely helpful. All the questions I asked her were answered promptly and satisfactory.
Animawi, we're delighted to hear that Silvia successfully resolved all your questions and provided the support you needed. Providing excellent customer service is our top priority, and your feedback confirms we're on the right track. Thank you for sharing your experience. We'll be sure to pass along your praise to Silvia.💖
I was able to get help and I appreciate it.
Perla, we're absolutely thrilled you had such a positive experience with our customer service team. Your kind words mean the world to us and motivate us to continue providing excellent customer support. We truly appreciate you taking the time to share your feedback. 💖
There was clear and prompt communication and I appreciated how proactive and willing they were to support me in my return. Thank you so much!
Brianna, thank you so much for taking the time to leave such a fantastic review! 😊 We're thrilled to hear about your positive experience and that our communication met your expectations. Your kind words about our proactive support mean the world to us. We'll share your kind words with our team to inspire them to continue providing exceptional service.💖
The Luxury Confidence Support staff were very helpful and friendly when I emailed them about certain concerns I had about the product. They were incredibly patient and promptly responded to my emails. Overall, I had a great experience with them!
Wow, thank you so much for this wonderful review, Alice. 😍 We're absolutely delighted to hear that our Luxury Confidence Support Team provided such a helpful and friendly experience. Your feedback means the world to us, and we'll be sure to share your kind words with the team. We're so glad we could help! 💖
Good customer service Helpful & kind thank you
Laura, we're thrilled we could help! 💖 Thank you for sharing your positive feedback. We're so happy you had a friendly and efficient experience with our team. Your satisfaction means the world to us! 😍
Great company and awesome products. Very satisfied with purchase and customer service.
Hi Jenny, 😊 Thank you for your 5-star review! Your kind words about our company and products truly warm our hearts. We're so thrilled you were very satisfied with your purchase and our customer service. Knowing that we exceeded your expectations means the world to us. Your feedback is invaluable and helps us continue to strive for excellence. Thank you again for choosing us and for sharing your positive experience! 💖
I had questions and problems but all sorted quickly and effectively thank you
Thank you for your kind words, Johanna. It means a lot to know that we were able to help you quickly and effectively. We appreciate your feedback and are glad we could be of service. 💖
The customer service was on point. They responded in a timely manner and were able to resolve the issue that I had. They were very helpful.
Wow, thank you for the amazing 5-star review, Yima! 😍 We're so glad to hear you were happy with our customer service. It makes our day to know we exceeded your expectations! Here at RomeMD, customer satisfaction is our top priority, and we’re here to help with anything you need. Wishing you a fantastic day! 💖
Customer service was super friendly and helpful when my product stopped working.
We're so glad we could help, Kaylie.💖 Thank you for sharing your positive experience with our customer service team. It's wonderful to know that we were able to find the best solution for you in a friendly and efficient manner. Your satisfaction is important to us. Knowing that we met your expectations makes all the difference. 😍
I bought this product hoping it would help my skin but in made it much worse..I was breaking out all over v my face.. much worse than ever before!! Plus their customer service is none existent.i messaged them on WhatsApp a while ago and never got a response...I spent lots of money on this and really want a refund...
Hi Bruchy, We understand your frustration with the product and the lack of response from our customer service team. This is not the type of experience we want you to have. To help us investigate, we've requested additional information to locate your account. Once received, we will review your case and determine the appropriate course of action. We're committed to addressing your concerns privately and resolving the issue to your satisfaction. 😊
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