At Luxury Confidence, we're on a mission to empower every woman to radiate confidence from the inside out. We believe that when you feel amazing about your skin, you can conquer the world with a smile.
Written by the business, not verified by us.Luxury Confidence (www.luxuryconfidence.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 77% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 95% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-12.
Wow, thank you so much for the incredible 5-star review, Aya. 😍 We're absolutely thrilled you had such a positive experience with our customer service team. Your kind words mean the world to us and motivate us to continue providing excellent customer support. We truly appreciate you taking the time to share your feedback. 💖
Very fast email replies/responses with the query/issue I had and it was resolved asap! Looking forward to receive the product now as it has been shipped/dispatched. Many thanks, Luxury Confidence.
Wow, Anam, thank you so much for this amazing review! We're absolutely delighted to hear you had such a positive experience with us. Your feedback means the world to us, and we're so glad we could help. Here at RomeMD, customer satisfaction is our top priority, and we’re here to help with anything you need. Wishing you a fantastic rest of your day! 💖
I have placed my order yesterday (Sunday afternoon) & immediately received an email that my order has been processed. Quick & speedy response although I know the company is flooded with emails. Currently waiting for the email with the link to track my order. Hope to get my order sooner than expected!
Thank you for your order, Bianca. 😇 We truly appreciate your patience and understanding regarding our current email volume. Your tracking information was sent to the email address you provided. Please check your inbox (and spam folder) for the email containing your tracking link. Wishing you a fantastic rest of your day! 💖
Buyers, Beware! Do not be fooled by this product or its advertising. They claim a "90-day money-back guarantee with no questions asked," but they fail to honor it. Additionally, the product itself is harmful to the skin. Instead of improving our skin, it caused discoloration and further damage. My daughter’s skin was significantly harmed, and a dermatologist confirmed that this device is not safe to use. It also failed to deliver any of its promised results for me, my son, or my daughter. The advertising is misleading, and the customer service is completely unhelpful. I deeply regret falling for their false claims. Save your money and protect your skin—do not buy this product!
Hi Gourmand, We understand your recent experience with our product and its impact on your family's skin. We also understand you're referencing our 90-day money-back guarantee. The safety and well-being of our customers is our top priority, and we are thoroughly investigating this issue. Your experience differs significantly from what we expect and from other customer experiences. To help us investigate further, we've requested additional information from you to locate your account. Once received, we will review your case and determine the appropriate course of action. We appreciate your patience and understanding. We are committed to ensuring you have a positive experience with our products. 😊
The device didn't work as fully as i had hoped for it help out a little bit but it didnt help remove any blackheads on my forehead it removed a little bit of gunk and bacteria and brighten my face up a little bit but nothing drastic i want to issue out a refund
Hi Justin, Thank you for sharing your feedback with us. We're sorry to hear that the device didn’t fully meet your expectations. We understand how important it is for products to deliver the results you're hoping for. We’ve requested more information from you to locate your account and assist with your refund request. Once we have those details, we’ll be happy to move forward and address your concerns. Thank you for your patience, and we look forward to resolving this for you soon! 💖
I love this product, it has changed my life.
Hi Kamila! Wow, your words just made our day! 🌟 We’re absolutely thrilled to hear how much you love the product and that it’s made such a positive impact on your life. This is exactly why we do what we do—it’s amazing to know we’re part of your journey! If there’s ever anything you need or if you’d like tips on getting even more out of your routine, we’re always here for you. Thank you for sharing your wonderful experience—it means so much to us! Keep shining! 😊✨
She was very understanding when helping me with my lost order.
Hi Victoria! Thank you so much for taking the time to share your experience! We’re so glad to hear that our team was able to assist you with your lost order and that you felt understood and supported. 😊 We always strive to provide the best service possible, and it’s great to know that we were able to help. We’re here for you every step of the way, and we truly appreciate you trusting us with your order. If you need anything else, feel free to reach out! We’re always happy to assist. ✨
Very understanding and happy to negotiate to make sure the customer left with a happy solution. In a tough world, we appreciate this kind of customer service now a days <3
Hi Gina! It's so great to hear how satisfied you are with our customer service! We're committed to making sure you always feel heard and supported. It’s great to know we were able to find a solution that made you happy. We’re here for you anytime you need assistance! Keep enjoying your skincare journey, and don’t hesitate to reach out if you have any questions or need guidance! 🌟
Top notch customer service and correspondence until the issue was resolved.
Hi Deborah! Thank you so much for sharing your experience with us! We're so glad we could assist in resolving the issue to your satisfaction. Our team is always here to help and ensure you have the best possible experience with our products. If there's anything else you need, feel free to reach out anytime. We're here to support you on your journey to smoother, younger-looking skin! 🌟
Terrific. Fast response.
Hi Starasia! Thank you for your kind words! We're so glad to hear that you had a positive experience with our response time. We’re committed to providing fast and helpful support, and it's awesome to know it made a difference for you! Feel free to reach out anytime if you need anything else. Your satisfaction is our priority, and we’re here to support you every step of the way! 💖
I reached out to the company fpr a refund and they made attempts to reduce return costs and hassles for me which was very nice. Ricky, the customer service agent that attended to me was understanding and considerate. It was nice communicating with Ricky. I am satisfied with the outcome of my request. Thank you Luxury confidence
Hi Kaetochukwu! It’s great to hear that our customer service team, especially Ricky, was able to assist you in making your return process easier! We always strive to go the extra mile for our customers, and it’s fantastic that you had a positive experience. 😊 We're glad to know that the outcome was satisfactory, and we’ll always be here to support you with any future needs. Let us know if there’s anything else we can do to help! Wishing you all the best with your skincare journey! ✨
I have purchased products from here. When I had questions on the product, they were very quick to answer my questions. They gave me tips on how to make the products work better for me.
Hi Rhonda, Thank you for taking the time to share your feedback with us! Your feedback is incredibly valuable, and we're excited that you're finding the right approach for your skincare. It’s always our goal to make sure you're getting the best results and feel confident in your skincare routine. Keep enjoying the journey to clearer, more vibrant skin! 🌟
I truly wanted to thank Rosa for her exemplary service in honoring my request and answering all of my questions in an extremely timely manner. It’s seems to be getting difficult of late to receive timely customer service if you receive any service at all. My experience with Rosa has been nothing short of amazing. Ty so much.
Hi Jan! What a thoughtful review! We're so glad to hear that Rosa made your experience such a positive one. Exceptional service is something we always strive for, and it's wonderful to know Rosa exceeded your expectations with her quick and attentive responses. We’re proud to provide the kind of timely, caring service you deserve, and it’s wonderful to hear that your interaction was nothing short of amazing. Thank you for being part of our journey!✨
Aleyah was so personable with my concern and provided excellent customer care experience. She extended my purchase guarantee and provided me with many tips on how to properly use the kit for best results. The customer service response was also very timely.
Hi Angelika! Thank you so much for sharing this wonderful experience! It’s fantastic to know Aleyah provided such personalized care and made sure you felt confident with your purchase. Providing you with extended support and helpful tips is exactly what we aim for to ensure the best results. We’re so glad you’re happy with the support you received—your satisfaction is at the heart of what we do! Keep us updated as you continue your journey. 💖
I trialled the product the second I got it, it's unfortunate I haven't experienced the same positive outcomes as other users. I do however know, products like these won't work for everyone. I tried using it in different ways, always steamed my face and tried both slow and faster motions on my skin, but im still getting bruises around my face even on the lowest setting. I've not seen an overall or gradual improvement. I wouldn't dream of leaving a bad review, i'm sure it is a great product and I totally see the value and benefits of it - it's unfortunately just not for me. I decided to purchase this because of the money back guarantee. I've contacted the support team over the last 11 days, no response, but i can see responses to reviews here... Im not sure why this is happening. Can you please set me up so i can return the product and get a refund?
Hi Ellie! We’ve carefully reviewed our support logs and couldn’t find any correspondence under the name listed in this review. At Luxury Confidence, we are committed to offering exceptional customer service and always strive to respond to inquiries promptly. We encourage you to reach out to us directly at [email protected] or at +1 302-231-0359 with your full order details. We're always here to assist and ensure our customers have the best experience. ✨
I have pretty acne-prone skin, and since using this product, I have noticed a huge difference. I also struggle with acne rosacea around the nose, chin, and mouth, and since using this product, it has really helped with that. I was skeptical as I found out about this product through an Instagram ad that popped up, but I figured, "What the heck," and I have been happy with this product ever since! I also recently purchased a callus machine from these guys as well. I have not used that yet, but once I do, I will write another review.
Hi Mckenzie! It’s so great to hear how well the product is working for your acne-prone skin and that it’s even helping with your acne rosacea! Giving it a shot despite initial skepticism really paid off, and we’re thrilled it’s become a happy part of your skincare routine. We’re excited for you to try the callus machine next. We can’t wait to hear what you think about it! If you need any tips or guidance, we’re just a message away. ✨
I really enjoyed Josh's quick and helpful responses. He was very understanding and provided me with all the information I needed to get my refund.
Hi Prairie, Thanks so much for sharing your feedback! We’re glad to hear that Josh was able to assist you quickly and provide all the information you needed. It's always great when you feel fully supported and taken care of. Your experience means a lot to us, and we’re here to ensure you always feel confident with your choices.✨
The customer service was amazing. I needed to amend my order and they managed to make the change prior to delivery going out. I also had the refund within a few days. I haven’t received product yet looking forward to receiving it.
Hi there! Thanks for letting us know about your experience! We're so glad our team could quickly assist with your order adjustments and get the refund processed smoothly. It's great to hear you’re excited to receive the product—it's on its way! Once you start using it, we’re sure you’ll see just how effective it can be. Can't wait for you to experience the results firsthand!✨
The product didn't work for the blackheads on my nose, which was why I made the purchase. I steamed my face, used the small nozzle as instructed. The tool does provide some suction so long as your face is damp. Just didn't work for my purpose. Reached out to Customer Service several times asking for return info. Have yet to get it from them as they are trying to get me to keep product which I think is poor business ethics and customer service. For this reason of not being straight forward and honoring the return policy, I'd caution doing business with them until they abide by better businesd practices. Below are conversations. They reached out to me after posting my original review, offering to refund the other 50%, if I removed the review. I understand, let me help you further! 😊 Here’s an easy option that might work well for you: we can offer a 50% refund if you’d like to keep the product, saving you the time and cost of returning it. This way, you can maybe gift this to a family member or loved one and you’ll avoid the hassle of shipping. Just let me know if this works for you, and I’ll take care of the rest. Thanks for working with us to find the best solution! On Thu, Nov 14, 2024, at 01:40 PM, R.wrote: I would like a refund On Thu, Nov 14, 2024, at 08:09 AM, Luxury wrote: Hi R!😊 Thanks for sharing your routine with me! Based on what you’ve mentioned, let’s add a few tips to really help unlock all the benefits of your device: Skin Prep: Steaming is perfect! For the best results, try a steamy shower for 10 minutes, as the extra heat can help open your pores. Blackhead Nozzle: For blackhead-prone areas like your nose and chin, use the small, round nozzle to focus on those areas. Metallic Nozzle: This one’s designed for sensitive skin and full-face use. Just make sure to keep it moving over your skin for a gentler treatment and avoid pimples. Post-Treatment: Rinse with cold water to close your pores, then apply a moisturizer to lock in hydration. We’ve also extended your guarantee to 180 days, so you’ll have more time to try these adjustments! And, if you’re happy with the results, we’d love to thank you with a free product of your choice. 😊 Check out our quick video guide Your satisfaction is our priority, so let’s keep in touch as you try this out, and I’ll be here if you need anything else. Enjoy your journey to glowing skin! On Wed, Nov 13, 2024, at 03:55 AM, R. wrote: 1.) How did you prepare your skin before using the device? Steam 2.) Which nozzle did you use? All of them. If possible, could you send a photo of the nozzle(s)? I have the 4 nozzles you sent me. On Mon, Nov 11, 2024, at 05:15 PM, R. wrote: How did you prepare your skin before using the device? Steamed my face. 2.) Which nozzle did you use? All of them. If possible, could you send a photo of the nozzle(s)? No On Mon, Nov 11, 2024, at 04:54 PM, Luxury wrote: Hi R, I understand you’re considering a return, and I truly appreciate the opportunity to address any concerns you may have. Your satisfaction is important, and I’m here to ensure you get the results you’re hoping for. To better assist you, could you share what aspects of your order didn’t meet your expectations? I’d also like to ask a few questions to help us find the best solution: 1.) How did you prepare your skin before using the device? 2.) Which nozzle did you use? If possible, could you send a photo of the nozzle(s)? Your feedback is essential to us, and we’re eager to explore ways to improve your experience. I look forward to hearing from you and working together to resolve this. Best regards, Josh - Customer Care Support, Luxury Confidence On Sat, Nov 09, 2024, at 08:18 AM, Luxury wrote: Hi R, Just a quick note - our office will be closed for the weekend. We'll be back to assist you first thing Monday morning. Rest assured, we'll respond to all messages promptly when we return! 💫 On Fri, Nov 08, 2024, at 10:36 PM, R. wrote: Hello, I'd like to return this product. I don't find that it is good for removal of blackheads on my nose, which is the reason for the purchase. Thank you.
Hi Gina, We appreciate you taking the time to share this experience. I see your concern regarding the blackhead treatment, and I want to assure you that everything is being looked into. After checking, I see that Josh, our customer service agent, has already been coordinating with you to resolve your issue and ensure everything is sorted out to your satisfaction. Your feedback is valuable, and we want to make sure you’re fully supported throughout your experience with us.✨
Timely response and very helpful, thank you
Hi Liliana, It’s fantastic to hear that you found our team responsive and helpful! Our goal is always to make things smooth and straightforward for all our valued customers. We are happy to help! ✨
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