About Made-in-China.comMade-in-China.com was established in 1998 and is developed and operated by Focus Technology Co., Ltd. It is a leading B2B e-commerce platform in China, providing global buyers with high-quality Chinese products and reliable suppliers, as well as secured online trading service. What can you get through Made-in-China.com? * A vast selection of curated productsFrom clothing and accessories to large machinery and industrial goods, the platform lists 45,000 categories and 70 million products for you to choose from.* Customization options to meet personalized purchasing needsAccepts processing with provided designs, samples, or materials.* Enhance your product price competitivenessFactory-direct prices from original manufacturers ensure generous profit margins.* Bestsellers list to stay updated with the latest market trendsGet a clear view of the most in-demand products.🏆 Access The List* Verified suppliers by third-party agenciesSuppliers marked with verification badges have been authenticated by third-party inspection agencies such as SGS, Bureau Veritas, TÜV Rheinland, and CTI. You can view the certification reports in the supplier's store, which include basic company information, production capacity, trading capabilities, service quality, quality control, and R&D capacity.✔️ Learn More About Audited Supplier* Secure Transaction ServiceMade-in-China.com's Secure Transaction Service (STS), ensure the safety of your funds and on-time delivery. 🔗 Search for products supported by the STS service.
Written by the business, not verified by us.Made-in-China.com (www.made-in-china.com) has a 3.1 out of 5 rating on OK.one, based on 522 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 38% give 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Reviewers had a great experience with this company. Consumers frequently mention that the staff is exceptionally helpful, offering attentive guidance, professional communication, and quick responses throughout transactions. Many people are also pleased with the overall quality of the items, noting that purchases arrive well-packaged, completely safe, and meet their expectations. Some reviewers were not happy with missing items, unhelpful support during inventory disputes, or unresponsive communication from certain sellers. A few other people also felt that specific products fell short, experiencing extremely porous materials, inappropriate connectors, or unfulfilled delivery arrangements. Additionally, visitors encountered unprofessional service behavior and disappointing after-service when attempting to resolve problems with their orders.
Auto-generated from all reviews of this business. For reference only.Hi Israel, We have checked the logistics status, and the product has been returned to the supplier from Canada. Please proceed with a return & refund request. Once the supplier confirms the return, the refund can be processed. If you need any assistance, feel free to reach out. Made-in-China.com Service Team
I made a complaint to made in china about the sellers behaviour on the platform and requested for a refund before but they ignored me at all cost, sent them loads of emails with proof of the three fake tracking numbers the seller gave me but no reply again. Now they have made my order completed which I didn’t receive anything and yet still no one to help. How will I lose $510 just like this without made in china’s help and assistance?? How safe we as a buyers and small businesses cope with sellers keeping our hard earning money??? Why would a platform allow this kind of evil behaviour on the platform?? I would like my money back because I didn’t take it from anyone. I am not happy at all.
Dear E Domingos, We sincerely apologize for the issue with your order and understand your concerns. We have received your complaint application and are currently processing it. If you have any questions, please feel free to contact us via email. Made-in-China.com Service Team
I lost $3,300 due to JIANGXI WESTAR LIGHTING TECHNOLOGY CO LTD’s incompetence. They failed to inform me about crucial shipping regulations, which led to massive customs issues and fees that were higher than the value of the goods. Despite admitting their mistake, they refused to take responsibility or offer any real assistance. This company operates with zero accountability. Even the “Made in China” label feels like a scam at this point. Hidden costs, mismanagement, and a complete lack of professionalism—avoid them at all costs unless you want to throw your money away. I will do everything in my power to get my money back and warn others about this fraudulent company.
Hi Harry, We sincerely understand your frustration and regret the difficulties you have encountered. We apologize for any inconvenience caused. However, as your order was placed under FOB (Free on Board) terms, the freight forwarding and customs clearance were under your responsibility. The supplier's obligation was limited to ensuring the goods were properly loaded onto the shipping vessel. Additionally, the supplier had also informed you about the shipping method and delivery timeline at the time of purchase. We highly recommend reviewing trade terms in advance to better prepare for future transactions. If you need any assistance regarding international trade, please feel free to reach out to our online customer service.(https://www.made-in-china.com/aboutus/contact/) Made-in-China.com Service Team
This platform is a criminal paradise. I was scammed $1,530. The supplier took my money and they never supplied the material. I complained and the website did nothing. Do not buy on "Made in China. PLEASE, DO NOT BUY ON MADE IN CHINA. I you are scammed, you will never get help from the website owner.
Dear , We are truly sorry to hear about your experience. Have you submitted an online complaint through this link? (https://sourcing.made-in-china.com/complaint/) Additionally, could you provide any relevant communication records with the supplier, transaction proofs, or other supporting evidence? If you have already submitted a complaint, please share your contact details with us so we can check the status of your case. We are here to assist you. Made-in-China.com Service Team
Shenzhen Savagevape Technology co., Ltd. runs under THREE different company names, depending on where they receive funds, either in Luxembourg, England and/or in Hong Kong. 1.) Shenzhen Yufuyuan Technology Co., Ltd. 2.) Shenzhen Savagevape Technology co., Ltd. 3.) FUTEY TRADING LIMITED They advertised a product named FORT SHISHA 45k -- it appears to be a vape product. We have ordered from them 100 pieces of the abovementioned vape product -- FORT SHISHA 45k. When they've received our funds (665.05 Euros), they stated they cannot send the particular product from their warehouse as they are unable to ship to Hungary from their location. After a lengthy discussion, they tried to talk us into completely different no-name brand vapes. They apparently run a deceptive and fraudulent business practice as they advertise one product that they do NOT have and they try to compensate with an undervalued no-name brand. They have been asked repeatedly to send the funds back, however they declined to do so. They also mentioned that they will send LESS money back to us as their bank charges a refund fee. We have repeatedly asked them to send us the FULL AMOUNT, however they keep hesitating. This is CLEARLY a DECEPTIVE, FRAUDULANT AND "scam" operation of the company represented on made-in-china.com On Friday, their agent who runs by the user name "~Savagevape-Leah" and uses the phone number +44 7923 185325 on WhatsApp, promised me they will send my money back, then on Monday (Feb. 17, 2025) he (or she?) wrote they now (?) have the ordered product, but they are out of one flavor, nevertheless, they replaced the missing flavor to another one and he said our shipment is on its way to us. On Tuesday, the next day, I messaged him to tell me if the shipment has left their premises but there hasn't been any response. STAY AWAY from this company, they SCAM people! They advertise one thing and they try to talk you into a SUBSTANDARD product that's a low quality vape! DO NOT BUY from them! STAY CLEAR!!!
Dear Robert, We have received your complaint request. Please provide us with your communication records with the supplier, transaction details, and any relevant evidence to support your claim. Our after-sales team will assist in coordinating a resolution for you. We appreciate your cooperation and sincerely apologize for your unpleasant shopping experience. We hope your issue will be resolved as soon as possible. Made-in-China.com Service Team
I received a defective product, but the seller claims that he has never received a similar complaint from another customer and not only refuses to admit that it is defective, but also says that the logistics company or Thai customs may have tampered with it. This is insane.
Hi Nori, We’re sorry to hear about your experience. Please contact our online customer support, and they will assist you by forwarding your case to the after-sales team to follow up on your order issue. (https://www.made-in-china.com/aboutus/contact/) Made-in-China.com Service Team
Hi Clinica LA Especialidad, We take all feedback seriously and are committed to ensuring a safe and trustworthy experience for our customers. However, we are unable to verify your buyer identity. Please reach out to us with more details so we can better understand your concern and assist you. We are here to help and resolve any issues you may have. Made-in-China.com Service Team
Hello, a year ago, I heard about this site and decided to import headphones, I found a seller, ordered them, and when they arrived, I was amazed by the quality. That's how we started a business relationship. I ordered about 10 or 20 pieces until the summer. The quality was always the best. In the summer, I decided to order 60 pieces. Even the packaging of the headphones indicated that they were not of the proper quality, and a lot of them, about 25%, had factory defects. I sell these items on social networks, and therefore in many cases I have to send these items far away, then return them, which is a very big expense. In addition, to import these headphones to my country, I have to pay $ 12.9 per kilo, as well as customs duty, which is 18% of the value. When a factory defect is detected, it turns out that I am to blame for this and these are my expenses, which are someone else's fault, and it turns out that I have to pay them a second time. At that time, he only replaced 10 of them. I brought them back at my own expense and cleared customs, since it was the first time. We talked and he promised to change the factory and send good ones. All this is also recorded in our correspondence. In the Made in China messenger, several batches arrived really good, then 2 out of 15 had a defect, which he told me to return and the problem would be solved. He literally ignored me. Since there were only two pieces, I didn't pay much attention. Before your new year began, I ordered 20 pairs of headphones, for $300. After that, today he wrote to me that the factories were already closed and he couldn't send it, and after that he wrote to me that he still managed to send it, the shipment arrived and I started selling them, it turned out that all twenty have a factory defect and automatically pause, the sensor has a problem, after many struggles and videos I proved that all twenty have a defect, these videos are also in the Made in China messenger, in the correspondence, he told me that he would replace all twenty, but even in this case I would lose $ 118 and have to pay both the weight and the duty again, I survive on this and I paid the last amount for these headphones, hoping that I would sell them, even if I were to replace them, it turns out that I would have to buy 5 pieces for $ 15, then he should adjust the price of the headphones to $ 5, so that I can present the invoice generated from the Made in China website to customs and not have my shipment stopped, which again It is related to my expenses, I am writing this because I feel cheated for the third time, I no longer want to deal with this seller and I demand reimbursement of my expenses, I have not done anything wrong to him to be in such a situation, or his mistake is not compensable at my expenses. You can see any of these cases in the correspondence, how many times I made concessions, and he seemed to think I was even more stupid.
Dear Nika, We sincerely apologize for your unpleasant shopping experience. You may file a complaint, and we will assist in coordinating the dispute with the seller. Please submit your complaint online at: https://sourcing.made-in-china.com/complaint/ Thank you for your understanding, and we hope to resolve this for you soon. Made-in-China.com Service Team
1 items was broken another items hasn’t arrived it’s been 2 months I order it on the 12 of December 2024 and it hasn’t arrived
Hi Iver, We have communicated with the supplier regarding the order number associated with this purchase. The supplier has provided logistics information for both products, and the tracking details show that the goods have been delivered. Please double-check and confirm which order has an issue. If you need any assistance, you can contact our platform's online customer service or reach out to the supplier directly for further clarification. (https://www.made-in-china.com/aboutus/contact/) Made-in-China.com Service Team
I want to Purchase products worth $2000 from the supplier listed on made-in-china.com, I don't know whether I won't get scammed since some reviws are a bit shocking. What should I do. The supplier contacted me via email for a touchwo device. The supplier is Guangzhou TouchWo Electronics Co. LTD listed on the site.
Hi Douglas Luzinda, If you are concerned about transaction risks, we recommend using our Secure Payment Service, which allows you to pay through the platform to ensure the safety of your funds. If you need any assistance, please feel free to contact us. https://www.made-in-china.com/aboutus/contact/ Made-in-China.com Service Team
I bought products for 3000$ and never saw them!! Got scammed, "made in china" didn't help! In a process to sue the company now!!
Hi Anna, We are truly sorry to hear about your unfortunate experience and understand how distressing this situation must be. If the transaction was made with a supplier listed on our platform, we kindly ask you to submit an online complaint form. Our team will promptly follow up on the matter to assist you. https://sourcing.made-in-china.com/complaint/
Ordered 2 pairs of tracks for my teens...they arrived on tracking which was great.My daughter was able to get someone in customer service quite promptly.The trainers themselves are great quality came in dustbags aswell.Expect to wait a couple of weeks but i would certainly order again.
I liked the speed with which the advertising companies that I asked for information responded to me.
I tried to purchase vapes and was told that payment can't be made throu your site. One of your recommended suppliers took my money but never sent the vapes be very careful if you come across this company on there. Nanning Nuoxin Technology Co . They lie and steal to make a living ! Avoid at all cost.
Hi Turk, We are truly sorry to hear about your experience you've faced. However, we would like to clarify that Nanning Nuoxin Technology Co. is not a supplier listed on our platform. Additionally, your order placed through our site was not for vape products. We kindly suggest verifying the source of the supplier you dealt with. If you require any assistance or further clarification, please do not hesitate to contact our customer service team. We are here to help. https://www.made-in-china.com/aboutus/contact/
I didn't always get an email notification when the seller contacted me. Made in China took the senders word for it when it came to delivery and didn't even give me a chance to appeal which shows me that they are all for the seller, not the buyer who keeps their platform in business. They also have a feature where they will automatically marked the item as received which is terrible considering that not everything arrives on time! I would be very hesitant to use this platform again.
Hi Karan, We have checked the logistics status and the package has been delivered. Could you please specify the issue you're facing? You can also reach out to our online customer service for further assistance. https://www.made-in-china.com/aboutus/contact/ Made-in-China.com Customer Service Team
My first time purchasing with Made-in-China.com. I didn't like the fact that I was being charge for service fee via credit card payment while my item was canceled and refunded. I violated their purchase limit policy. It's my fault for not reading their buying limit policy via credit card payment. I wrote dispute to them but only got explanation.
Dear Customer, Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused during your purchasing experience. Regarding the service fee, we would like to clarify that the service fee is charged by the payment platform, not Made-in-China.com, and it is non-refundable as per their policy. To ensure a smoother experience in the future, we recommend reviewing the payment and purchase policies before placing an order. If you have any further concerns or need assistance, please feel free to reach out. We're here to help. Thank you for your understanding and for giving us the opportunity to address this matter. Made-in-China.com Customer Service Team
I asked for help with their Water cooler, but they keep bickering with me that they allegedly sent me e-mails, Which I did not receive, and they keep repeating the same thing to my request to repeat what they said in their emails. Very stubborn and not helpful.
Hi David, We sincerely apologize for the inconvenience and frustration you’ve experienced. 🙏 To better assist you, we recommend using the platform’s TradeMessenger for direct online communication with the supplier. This tool ensures a smoother and more immediate exchange of information. If further support is needed, please don’t hesitate to contact our platform's customer service team, who are always here to help. https://www.made-in-china.com/aboutus/contact/ Made-in-China.com Service Team
Not worth the aggravation. The company took full payment then ask for it to be done in a bank transfer also mention it was a high risk wtf why would a company say or do such a thing . Regardless of what your buying or how its being delivered if you pay for a product no company should say I want payment thru a bank transfer when they already got paid with a debit Visa an payment was made an receive people be aware don't buy from this company SHANGHAI TIANHE MACHINERY EQUIPMENT CO LTD IN SHANGHAI. THEY ARE LIARS ,FRAUD ,SCAMMERS THEY WILL YOUR MONEY. GIVE YOU ALL TYPE OF EXCUSES. Your platforms are all false and use are a liar that company is register under made in China stop trying to cover up for the scams and fraud use are committing and ate aware off. That's the reason those companies are also telling companies to use whatts app so use don't get blame trying to be slick
Hi Pac Man, We regret to hear about your experience. Upon review, we found that there is no supplier registered on our platform under the name "Shanghai Tainted Machine Company Co. Ltd." If your payment did not pass the necessary verification checks, the platform would initiate a refund. For further assistance with payment-related matters, we kindly suggest contacting our customer support team directly via the following link: https://www.made-in-china.com/aboutus/contact/. We are committed to ensuring a secure and reliable platform and appreciate your understanding. Made-in-China.com Service Team
The Express shipping at Lanxi Sange Industry Co., Ltd, took 14 days (UPS) to arrive on my last order and the one before that took 13 days (FedEx), going to Chicago, IL. Overall, the product is great, 5 stars. I got exactly what I ordered except for the speedy delivery.
Hi Antonio Hopkins, Thank you for your feedback and for sharing your experience! We’re thrilled to hear that you are happy with the product. We apologize for not bringing you a fast logistics experience. Beceuse shipping times can vary depending on the carrier and external factors. If you have any further concerns or questions, please don’t hesitate to reach out. We look forward to serving you again soon! Made-in-China.com Service Team
I just remember making orders and got a notification saying that my stuffs are being shipped then the other day I got another one saying that my orders are in transit from October and this is December!! Any way scammers are everywhere. This company and it’s suppliers they are all the same
Dear Jackson, We sincerely apologize for the inconvenience caused by the logistics issue with your order. After communicating with the supplier, we were informed that the package arrived in the United States on October 28th but has not been successfully delivered. The supplier has proposed two solutions: They can resend the product if you agree. Alternatively, you can apply for a refund through the platform. If you have other suggestions, feel free to contact the supplier or the platform service team at [email protected].
522 reviews matching
