MEXC (www.mexc.com) has a 1.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 90% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
S
Sean Chevrier · 4 reviews · Experienced 2026-08-06 ·
★★★★★
Im a new customer
Im a new customer, only giving a 3 star because of the reviews im seeing. I didn't send much for a test. Ill upgrade my review after some withdrawal or any issues. Im fully KYC so I shouldn't have any issues knock on wood.
Reply from MEXC2026-08-10
Hello, thank you for choosing MEXC and for giving us a try.
We understand that reviews from other users may influence your first impression, and we appreciate you giving MEXC a chance to prove ourselves through your own experience.
If you have any questions or encounter any issues while using MEXC, our 24/7 live chat support is always available to assist you. We hope to provide you with a smooth and reliable experience.
Thank you for your support, and we wish you a great day!
G
Gabriel Henrique · 1 review · Experienced 2026-08-05 ·
★★★★★
Hyundai stock manipulation
On August 6th, regarding the HYUNDAISTOCK pair, MEXC removed liquidity from the sell side of the order book, causing the asset's price (during market hours) to drop more than 9% below the price on all other exchanges and brokerages. Furthermore, it drove the fair price down to a level 24% lower than on any other exchange or brokerage, triggering a wave of liquidations. The price candle was so heavily manipulated that it didn't even track the buy-side order book, preventing short sellers from actually profiting. Liquidity simply vanished down to the 252 level, leaving a gap in the order book with a sell price of 252 and a buy price of 275—even though the asset's actual price was 275.
Beyond this absurdity, driving the price more than 15% below the level where the glitch occurred—solely to trigger a wave of liquidations—is outrageous. This is especially egregious considering it is a "stock" asset, representing a company worth billions.
MEXC claims nothing unusual happened and that it was a standard market movement. That is absurd. We are talking about a 30-second candle that wiped out 25% of the asset's fair value and 9% of its standard price, only to instantly snap back to its original level. There are only two possibilities: a failure in the exchange's liquidity—which they should fix and for which they should compensate those affected—or manipulation by the exchange itself.
As I stated, what makes it even stranger is that no one with a short position actually profited; liquidity vanished from the order book, and the short exit price didn't follow the drop—it remained high. The only entity that profited from all those liquidations was MEXC itself.
MEXC replied that the price is determined by the market. It wasn't. The price was determined solely by MEXC. Manipulation. Nothing else.
Reply from MEXC2026-08-09
Hello, we understand your feelings.
Prices are determined by the market. If you still have questions regarding a specific order, please consult our 24-hour online customer service again. Thank you for your understanding.
Email sent by mexc on August 7, 2026
Dear MEXCer,
I will post the email they send here every day. UID 31155098
Thank you for your message. We have reviewed it in full and would like to address your main points directly below.
1. The origin of the 0.0004662 price
This figure is not the Fair Price. It is the bankruptcy-price execution result generated after your position triggered liquidation and the liquidation order entered the order-matching process.
Two distinct measures are involved here, and they need to be separated:
Fair Price — the reference price used to determine whether a position triggers liquidation. This is reflected in the price chart.
Post-liquidation execution price (bankruptcy price) — generated after the liquidation order is taken over and enters the matching process. It falls outside the scope of what the candlestick chart plots, and therefore does not appear on the K-line.
Regarding your request for the complete order book and matching records: this data contains the orders and executions of other users within the same matching interval. It constitutes third-party trading data as well as internal platform system data, and we are not authorized to disclose it to an individual user. This restriction applies uniformly to all users and is not directed at you personally. If data at this level is required, please have a law enforcement or regulatory authority submit the request to us through our official channel.
2. Compensation
Following multiple reviews by the relevant teams, no platform-side anomaly or system malfunction was identified in the liquidation of your position. The liquidation was executed normally in accordance with our previously published rules. On this basis, we are unable to establish platform liability, and we are unable to provide full compensation for your loss.
That said, in view of the extended duration of this case, we remain willing to offer 150 USDT in futures bonus as a goodwill gesture, without any admission of liability on the part of the platform. If you wish to accept, please reply to confirm and we will arrange the credit.
3. Judicial and regulatory channels
Should you choose to pursue this matter through judicial or regulatory channels, we will cooperate as required by law. That position remains unchanged.
We would also like to clarify one point. We have never obstructed, and will not obstruct, your right to file a report or complaint with any authority. The identity and authorization verification we require applies to the institution and the case officer submitting the data request, not to you. The reason is straightforward: if we were to disclose account and transaction data to a party whose identity has not been verified, the person most immediately harmed would be the user. This is standard practice among compliant trading platforms and is a protective measure on your behalf.
To avoid any further misunderstanding of the procedure, we suggest you provide our law enforcement cooperation channel directly to the authority handling your case, so that the request can be submitted through that channel by official letter, accompanied by the case officer's law enforcement credentials. Once verification is complete, we will provide the corresponding records within the scope required by applicable local law, including the liquidation data relevant to this case.
We understand this liquidation resulted in a real loss for you, and we understand your frustration. However, absent new objective evidence, the technical conclusion cannot be changed. Should you be able to provide new, verifiable material, we remain willing to re-examine this case.
Best regards
Reply from MEXC2026-08-08
We truly understand how concerning and frustrating this situation must be for you.
If you have questions about specific orders, you are welcome to consult our 24/7 live chat at any time. Thank you again for your understanding.
A
Anna · 1 review · Experienced 2026-07-31 ·
★★★★★
Starting July 8
Starting July 8, 2026, I made two deposits of €5,000 each into my MEXC account. They blocked my account and requested an EDD review; I submitted all the required documentation, but they rejected it, demanding details regarding the two accounts I had transferred funds from—which belong to the exchanges Binance and Bitget. I explained that these are not bank accounts but exchanges, just like their own platform, but they refused to accept this. To this day, the two transfers have neither been credited to the platform nor refunded to my bank account. MEXC is the worst exchange I have tried so far: very high fees and poor service. Furthermore, their support is useless—they just give you the runaround. I do not recommend it to anyone, and I urge you to be extremely careful with this platform.out
Reply from MEXC2026-08-01
Hello, we understand your feelings.
If you have any account questions, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding.
In order to create a secure trading environment for all users, the system will conduct risk control analysis when risk control is triggered. The risk control strategy is to provide users with a safer trading environment and protect user assets.
MEXC Risk Control Guideline:
https://www.mexc.com/announcements/article/mexc-risk-control-guideline-17827791524314
M
Michel Bouhnik · 2 reviews · Experienced 2026-07-29 ·
★★★★★
Reward denied with no explanation
I completed all the requirements for one of MEXC's promotional campaigns in good faith, expecting to receive the advertised reward.
After completing the requirements, MEXC informed me that I was not eligible because my account had been flagged by their automated "risk control system." When I asked what rule I had supposedly violated, they refused to provide any explanation, claiming they could not disclose their internal criteria.
So, they advertise rewards to attract participation, but they can deny them without providing any concrete reason or evidence. From a customer's perspective, this feels extremely misleading and makes these promotions impossible to trust.
The support team was polite, but every response was a generic copy-and-paste message that avoided answering my questions. They simply repeated that the decision was final and that they could not explain why.
If you're considering participating in one of MEXC's promotional campaigns, be aware that you may meet all the stated requirements and still have your reward denied without any transparent explanation. Based on my experience, I cannot recommend this platform.
Reply from MEXC2026-07-30
Hello, thank you for your participation and feedback.
We have reviewed your account and found that it triggered the event risk control system, which makes it ineligible to receive rewards for this event. We understand this may be disappointing, and we appreciate your interest in the event and the platform. The event risk control system is designed to ensure fairness and platform security, and it is automatically enforced by the system.
For more details, please refer to:
https://www.mexc.com/support/article/common-reasons-users-can-t-participate-in-events-or-claim-rewards-292092616903469056
If you still have questions regarding the specific event rewards, please feel free to contact our online customer service again. Thank you.
S
Smart Girl · 1 review · Experienced 2026-07-11 ·
★★★★★
Account Still freeze
It has been 20 days and I am very worried about my account. I am facing a lot of problems and worries at the moment, but I am not getting any positive response from them. I have also given them live verification. They are repeatedly asking me for pro-forma funds, which I do not have yet because my mobile and Gmail were hacked, so I do not have any data. I have been trying to get their help for 20 days but I am not getting any response.
Reply from MEXC2026-07-28
We truly understand how concerning and frustrating this situation must be for you.
If you have any issues with your account, please contact our online customer service again. Thank you for your understanding.
T
The Reconnaissance Scout · 1 review · Experienced 2026-07-26 ·
★★★★★
MEXC suddenly froze my account and I lost my crypto
I've been using MEXC for years but they recently froze my account because of regulatory changes. I can't access my crypto in any way and they didn't give me any information how I can recover my money. Extremely disappointing
Reply from MEXC2026-07-27
Hello, we fully understand how you feel.
If you have any further questions regarding your account, please feel free to contact our 24-hour online customer service again. Thank you.
M
Mohammad Hijjawi · 1 review · Experienced 2026-06-30 ·
★★★★★
Beware of these cheap tactics used by…
A crucial awareness about "legalized scams" that start by luring you with deposits & futures trading, and end by stealing even your tiny rewards!
A true story with undeniable proof from MEXC.
The trap always starts with the bait: "Sign up, deposit, trade futures, and refer friends for juicy rewards!"
The poor user puts in the effort and pays massive commissions to the platform. But when it's time to harvest, the platform triggers "fraudulent liquidation" or rigs the outcomes so no one walks away with a cent! 📉
Let’s look at a live, documented example from MEXC in one of their ongoing events (like the Treasure Hunter):
The platform promises a "Guaranteed Win with Every Roll" after you hit high futures trading volumes. The terms sound great: tokens, airdrops, or futures bonuses... But reality is a nightmare! 🎲
You achieve the required trading volume and earn a batch of dice rolls (each roll costing you time, effort, and real money).
You open the game, only to witness a magically repetitive and statistically impossible outcome:
"Congratulations! You got (+1 Roll)."
You roll again... and again... 10 times, 100 times, a thousand times without exaggeration! 🔄
This isn't bad luck—it's malicious code designed to permanently block you from winning any real reward, trapping you in an endless loop until the event ends!
The reward history logs prove hundreds of identical, consecutive outcomes. Is this luck, or blatant daylight robbery? 👀
Beware of these cheap tactics used by certain platforms to drain traders' liquidity under the guise of "games and promotional events."
If a platform isn’t transparent about a basic promotional reward, how can you ever trust them with your hard-earned capital?!
Share this thread to warn others and spread the truth 📢⚠️
(Evidence Screenshots are available)
Reply from MEXC2026-07-24
We understand how you feel.
If you have any questions about event rewards, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding.
Hi everyone,
**Note:** I cannot provide my UID as I currently have no access to my account due to a lost email. My only identifier is **Ticket #20260708000138**.
I am posting this to bring attention to an ongoing issue with MEXC Global and to ask if any community members can help escalate my case.
**Background:**
Due to severe force majeure circumstances, I permanently lost access to my original registered email and phone number. To regain access to my funds, I immediately contacted MEXC support (**Ticket #20260708000138**).
**The Issue:**
* I offered full cooperation, including providing my official government-issued passport (**Vitalii Strelkov**) and performing a live Video KYC verification to prove my identity.
* Instead of conducting a standard manual security reset via official government ID, support refuses to proceed unless I provide historical TxID deposit recordings from the sending platform. This data was permanently lost during the force majeure incident.
* When I politely reached out on X (Twitter) to request human escalation for my ticket, official MEXC accounts simply **blocked my profile** without explanation.
It is deeply concerning that a major cryptocurrency exchange refuses official government ID / Video KYC verification to assist a legitimate user, while blocking communication channels when asked for transparency.
**My Request:**
I am asking MEXC compliance to review **Ticket #20260708000138** and allow a manual security reset or grant a one-time final withdrawal based on my passport and Video KYC.
Has anyone here successfully resolved an account recovery / security reset with MEXC under similar circumstances? Any advice or escalation help would be greatly appreciated.
Reply from MEXC2026-07-24
Hello, we fully understand how you feel.
If you have any further questions regarding your account, please feel free to contact our 24-hour online customer service again. Thank you.
M
MUHAMMAD rafay · 1 review · Experienced 2026-07-21 ·
★★★★★
My Experience with This Platform
My Experience with This Platform
Based on my personal experience, I cannot recommend this platform.
- I experienced multiple cases where my stop-loss orders were triggered even though, from what I observed, the market price had not yet reached my stop-loss level. On several occasions, this resulted in unexpected losses and even liquidation.
- At first, I received promotional rewards without any issues, but later many of my rewards were rejected without a clear explanation.
- In my opinion, the customer support is slow and the overall service quality is poor.
This review reflects my personal experience. I encourage others to do their own research before using this platform.
Reply from MEXC2026-07-22
Hello, we apologize for the unpleasant experience.
If you have any questions about orders or event rewards, please feel free to contact us via our 24/7 live chat. Thank you for your understanding.
THEY LOCKED AND FROZE MY FUNDS FOR RISK CONTROL I HAVE A SISTER THAT I AM TAKING CARE OF SINCE 4 YEARS OLD AND SHE HAD TO PAY HER COLLEGE TODAY OTHER WISE SHE COULDNT GET ACCEPTED FOR NEXT YEAR THEY FROZE MY ACCOUNT AND NOT OPENING I WILL REPORT THEM TO ALL AUTHORITIES AND COURTS WHAT I HAVE BEEN THROUGH IS NOT NORMAL I HAVE DONE NOTHING WRONG I DONT SUGGEST ANYONE TO USE HERE
Reply from MEXC2026-07-18
Hello, we understand your feelings.
If you have any account questions, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding.
In order to create a secure trading environment for all users, the system will conduct risk control analysis when risk control is triggered. The risk control strategy is to provide users with a safer trading environment and protect user assets.
MEXC Risk Control Guideline:
https://www.mexc.com/announcements/article/mexc-risk-control-guideline-17827791524314
O
OL · 2 reviews · Experienced 2026-07-17 ·
★★★★★
Very ambiguous application of risk…
Very ambiguous application of risk control restrictions. My account was restricted due to some alleged risk control issue identified by automated internal system. When I tried to understand what was the trigger, I was told that they will not disclose this information. Nothing helped and I still don't know what I have done to be restricted. Customer service is not helpful at all. No transparancy. No willingness to solve the problem that have created. Poor experience overall. Not recommended,
Reply from MEXC2026-07-18
Hello, we understand your feelings.
In order to create a secure trading environment for all users, the system will conduct risk control analysis when risk control is triggered.
We are very sorry that we cannot accurately inform you of the specific risk control reason due to the platform risk control policy is platform security information. We suggest you follow the MEXC Risk Control Guideline：
https://www.mexc.com/announcements/article/mexc-risk-control-guideline-17827791524314
The risk control strategy is to provide users with a safer trading environment and protect user assets. Thank you for your understanding and support.
If you still have questions, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding.
z
zmod · 2 reviews · Experienced 2026-06-24 ·
★★★★★
MEXC exchange - ALL YOU NEED TO KNOW
I've been using MEXC on and off for a few years and every time the platform has proven me that it can always be worse.
1. 0 fees marketing is a sham. Maker order executions take ~ 5 seconds to execute (with fiber connection) so you get filled 1-2% away from the time you clicked their button and that beats the purpose of 0 fees as it costs you more than fees would.
2. And that is without mentioning the bloatware this app contains and popups that can't be disabled. All the fake "events" and "rewards" will be in your face every second you use this thing ( on your phone, maybe web verqsion is little better in this regard)
3. With all the bloat this app runs as you have it open(or in background if open) you will drain your battery very, very quickly. 10 minute of idle time in this app will take 10% of your battery. No other trading phone app does this, while having so little actual features besides "events" and fake promotions.
4. Listing coins from projects which are obviously shady and dump immediately. No other exchange lists so much coins that are drained of liquidity within days of listing.
All in all, very little positive can be said about this crypto exchange. I like their logo, I can say that much.
NEW EDIT[17/07/2026, had to include this experience] -
I tried to do their "quick buy" with a card for a deposit method.
Initially I was shown a conversion rate of 1 eur = 0.88 usdt (even tho real rate is 0.87) but after actually pressing the BUY, on the next screen, they sneakily add 1 usdt ≈ 0.9 eur which is shown in small font at the top, and of course the blaring "Confirm(117s..)" button ticks away and creates a sense of urgency with hope that user won't notice they just upped the conversion rate by 3%.
Yes, it is insignificant, but if you do this in scale, you earn millions. Never seen any exchange or service of any kind do things mexc does on regular basis. Never change mexc, never change...
Reply from MEXC2026-07-17
Hello, we sincerely apologize for the unpleasant experience you encountered.
Should you have any issues with your orders or account, please feel free to reach out to our 24/7 customer support team. Our specialists will review your case and provide further assistance.
Thank you for your understanding and support.
S
Sayem · 1 review · Experienced 2026-07-15 ·
★★★★★
MEXC is doing well
MEXC is doing well, i like stock futures trading, it’s weekly event’s and Futures zero fees are awesome, enjoyable ❤️
Reply from MEXC2026-07-15
We're happy that you had such a great experience on our application!
D
Djg Gs · 1 review · Experienced 2026-07-15 ·
★★★★★
MEXC Has been very great experience for…
MEXC Has been very great experience for me so far. I have tried their Copytrading. It's very detailed and has wide variety for me to choose from the traders. And it has a lot more coins to trade on.
Reply from MEXC2026-07-15
Thanks for the great review. We won't rest on our laurels.
D
Duke Rod · 1 review · Experienced 2026-07-14 ·
★★★★★
I have been using mexc for quite…
I have been using mexc for quite sometime now, and it’s been working smoothly without any issue. I love their service and how swift their support response is
Reply from MEXC2026-07-14
We're happy that you had such a great experience on our application!
Noted.
For the record: 10 days. Ticket #20260705000154. 24/7 live chat. Zero resolution.
You keep replying to ××××@outlook.com which was HACKED July 7. Password changed + 2FA added. Criminals now have it.
Explain in PUBLIC why you need video proof from sender for a 3rd party gift deposit.
Explain in PUBLIC why you demand keys from scammers.
Explain in PUBLIC why you froze funds during a medical emergency instead of helping.
I am awaiting escalation and resolution via Ticket #20260705000154.
Do not send me to live chat again.
Reply from MEXC2026-07-14
We truly understand how concerning and frustrating this situation must be for you.
If you have any issues with your account, please feel free to contact our 24-hour online customer service again; our staff will assist you in checking the matter. Thank you.
A
Albert Rojas · 1 review · Experienced 2026-07-09 ·
★★★★★
Mexc is a scam
Mexc is a scam, they deceive users with misleading advertising, they invite them to participate in events where they will then disqualify you for simply making a profit. Mexc is a fraudulent exchange that arbitrarily blocks users' funds. DO NOT USE IT OR DEPOSIT FUNDS THERE YOUR MONEY IS AT RISK. DON'T BE FOOLED BY THEIR AUTOMATIC RESPONSES TO EVERY USER REVIEW, THEY ARE SIMPLY A SCAM
Reply from MEXC2026-07-09
Hello, we understand your feelings.
All MEXC events are genuine and valid.
Normal trading and use of MEXC will not trigger account risk control measures.
To create a secure trading environment for all users, the system will conduct risk control analysis when triggered.
The risk control strategy aims to provide users with a safer trading environment and protect user assets. Thank you for your understanding and support.
We suggest you follow the MEXC Risk Control Guideline:
https://www.mexc.com/announcements/article/mexc-risk-control-guideline-17827791524314
If you have any questions about promotions or your account, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
A
Al M · 3 reviews · Experienced 2025-12-25 ·
★★★★★
Beware they may ask you to repeat KYC…
Beware they may ask you to repeat KYC blocking all the funds. And you will never be able to pass it.
Little greedy tricksters. It is a scam. Stop using it.
Reply from MEXC2026-07-09
Thank you for your concern.
Account verification is a standard platform procedure and an important part of global and industry compliance requirements, designed to further protect your assets.
If you encounter problems during KYC for your account, please feel free to contact our official 24/7 customer support — we're here to help.
