MEXC (www.mexc.com) has a 1.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 90% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
H
How to fix it · 2 reviews · Experienced 2026-04-17 ·
★★★★★
mexc is scam exchange block my account…
mexc is scam exchange block my account uid 77206214
Add: To the customer service representative who replied to me below, you Mexc scammer, go to hell! They banned my account and demanded documents I couldn't provide, then refused to continue the conversation. If you still want to throw your money away after seeing my comment, then keep using Mexc.
Reply from MEXC2026-04-18
Hello, what specific problem did you encounter?
If you have any problems using MEXC, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
L
Lukasz Marcin NIEDBALA · 2 reviews · Experienced 2026-06-13 ·
★★★★★
I get minor rewards, but big ones - a "security breach." As an affiliate partner, I feel cheated.
Reply to MEXC
Save your generic "Hello, we apologize for the inconvenience" template. I have already contacted your 24/7 live chat multiple times and received exactly the same useless response every time.
Small rewards of 2$ or 5$ arrived without any issue. My account traded normally for months – deposits, withdrawals, and positions worked perfectly with no warnings or flags.
However, the moment larger rewards appeared – thousands of dollars from campaigns I fully qualified for – you immediately cancelled everything with the excuse "security breach / risk control triggered". No specific explanation, no evidence, no details provided.
I am an official MEXC affiliate partner with UID xx437x35.
Because of this situation I have stopped inviting anyone to the platform. How am I supposed to recommend MEXC when I myself was denied rewards I earned? How can I tell people "register and you can get up to 5k in rewards" when I know the big payouts will likely be cancelled with a vague excuse?
This is not proper risk control. This looks like a classic bait-and-switch tactic: you promote big rewards to attract deposits and trading volume, then arbitrarily deny the significant payouts while allowing small ones.
Provide concrete evidence of what exactly was violated on UID ××437x35 (specific transactions, dates, or type of breach) or simply pay the rewards I legitimately earned.
Stop sending the same template message. I expect a real, detailed answer – not another "thank you for your understanding"
I regularly received small prizes at MEXC - 2\ (, 5\) and similar amounts from various events and campaigns. The system has never had a problem with that. Account trading worked normally, deposits, withdrawals, all without any "risk control."
But when it came to the bigger rewards (even a few thousand dollars from the campaigns I was eligible for), a "security breach" suddenly appeared and all the big rewards were cancelled. No specific explanation, no proof - just "sorry, risk control triggered."
The worst part is that I am an official affiliate partner of MEXC. I recommend the platform to people, I say "come, you'll get $10 to start, you can even get 5k in event rewards." People register through my link, deposit money, and I myself can't claim the rewards I was entitled to.
This isn't right. Unfair and unethical. How am I supposed to recommend a stock exchange where I get hit in the head for "security" that I've never compromised? Small amounts fly, large ones are lost. Zero transparency.
MEXC - if you're reading this: give me a specific reason and proof of a violation, or pay what I'm entitled to. Otherwise, such practices are simply classic "bait and switch" on rewards.
Reply from MEXC2026-04-18
Hello, we apologize for the inconvenience.
If you have any questions about your event rewards, please contact us via our 24/7 live chat service. Thank you for your understanding.
A
Agnes · 1 review · Experienced 2026-04-16 ·
★★★★★
Deeply not recommended
I strongly advise anyone to stay away from this service.
They held people's money without any real justification, wasting people's time while effectively keeping the funds in their accounts under the excuse of “security”.
I purchased €40 worth of cryptocurrency for an important project through MEXC, paying immediately by credit card. Even though the payment was processed instantly, my funds were locked for 48 hours.
When I contacted customer support to ask for explanations and request the release of my funds, I was simply told to “wait” for the countdown to finish. No solution, no real support.
This kind of behavior is unacceptable: not only do they hold your money, but they also waste your time.
As a result, I lost money because I had to delay the delivery of an important project.
Extremely negative experience. Not recommended.
Reply from MEXC2026-04-17
Hello, after you have conducted relevant OTC transactions, there will be T+N restrictions. Thank you for your understanding.
Please follow the prompts on the currency withdrawal interface and wait patiently for 24-72 hours.
T+N Withdrawal Security Measures for OTC Services:
https://www.mexc.com/support/articles/8934499825561
If you have questions about OTC orders, you can fill out the OTC ticket and ensure that the information submitted is correct, so that our OTC customer service representatives can expedite the process for you. We will communicate our response to you via email, so please check your inbox.
https://www.mexc.co/support/requests/otc_request
You can also consult online customer service in the APP, and online customer service will transfer you to OTC customer service for checking, thank you.
T
Tander · 7 reviews · Experienced 2026-04-16 ·
★★★★★
Even one star is too much
Even one star is too much, BAD BAD BAD
Look at result of one of my position: (perpetual) Both position X80
Amount 20,224 ($193) enrty price 0.7161 close price 0.7161 PNL USDT: -13.04
Another position:
Amount 18,847 (180$) entry price 0.7167 close price 0.7175 PNL $1.82 for $10 earn got only $1.82
And all with 80X leverage
Reply from MEXC2026-04-17
Hi, we're sorry to hear about your loss. Trading can be a risky activity and we strongly recommend all users to do their own research before initiating a position.
If you have any questions about your order, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding.
It's annoying ads like casino, which you can't disable.
Annoying security - I forced two times of facial recognition on top of passkey for whitelistes address withdrawal of 100 USDc
You always write under all reviews "Hey, to consult our 24/7 live chat at any time"
But reality in chat agents says "We understand your concerns but nothing to do"
Reply from MEXC2026-04-16
Hello, we are very sorry for the inconvenience and trouble caused to you.
If you have any problems with withdrawing tokens, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
SCAM! Upon registration, there was no information about the need to complete procedure KYC to withdraw funds. In fact, it's impossible to withdraw funds, even minimal amounts up to $10 in cryptocurrency.
Reply from MEXC2026-04-16
Hello, we are very sorry for the inconvenience and trouble caused to you.
If you have any problems with withdrawing tokens, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
G
Gert · 3 reviews · Experienced 2026-03-10 ·
★★★★★
It is with great disappointment that I…
It is with great disappointment that I share my experience with a certain online platform that has cost me my entire savings – approximately 160,000 euros. From the onset, I was lured in by their promises of high returns and excellent customer service. However, once I made my deposit, everything changed. When issues arose, their support was unresponsive and unhelpful, leaving me feeling defeated and hopeless.
After exhausting all options to retrieve my funds, I turned to a trusted friend who recommended contacting F0𝕣𝕚ˣᵗ•0ʳɢ. Their prompt response and the genuine concern they showed instantly restored my faith. They carefully listened to my situation and quickly assessed that my funds could indeed be recovered. I was filled with hope as they began to work on my case right away.
Days of anxious waiting followed, and I held onto the belief that a solution was possible. To my amazement, I received an email notification that my funds had been successfully deposited back into my account. F0𝕣𝕚ˣᵗ•0ʳɢ had accomplished what I thought was impossible.
This experience has taught me a valuable lesson, and I can confidently recommend F0𝕣𝕚ˣᵗ•0ʳɢ to anyone facing similar challenges. They not only provided a lifeline when I felt lost but also restored my trust in financial recovery. Please be cautious and avoid the pitfalls I encountered. Trust only those who have proven their integrity and capability.
Reply from MEXC2026-04-16
Hello, what specific problem did you encounter?
If you have any problems using MEXC, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
2. 好评感谢语
J
Jeff Hllen · 3 reviews · Experienced 2026-03-30 ·
★★★★★
I think your property is not safe here.
Reply from MEXC2026-04-16
Hello, what specific problem did you encounter?
If you have any problems using MEXC, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
2. 好评感谢语
С
Сергей Ефремов · 1 review · Experienced 2026-04-11 ·
★★★★★
7-day P2P dispute unresolved
7-day P2P dispute unresolved. Buyer paid with 10 third-party accounts violating MEXC rules. MEXC ignores their own Rule 1d which states order must be cancelled in Seller's favor when buyer provides invalid refund details. Instead MEXC forces me to refund 10 unknown strangers or lose my USDT. Order ID: d1697829949691310082. Buyer account already restricted by MEXC. This is fraud facilitation
UPDATE: MEXC support stated 'there is no fixed rule anymore' when I cited Rule 1d. Case ID: 110001030123. This proves bad faith dispute resolution.
Reply from MEXC2026-04-12
Hello, if you have any questions about OTC orders, please fill out the OTC ticket and ensure that the information submitted is correct, so that our OTC customer service representatives can expedite the process for you. We will communicate our response to you via email, so please check your inbox.
https://www.mexc.com/support/requests/otc_request
A
Alexandru · 16 reviews · Experienced 2026-04-08 ·
★★★★★
Almost a scam company
Almost a scam company, after you deposit funds via sepa transfer or card, you cannot withdraw any form of money, fiat or crypto bought with that deposit for 72 hours. Complete BS since they dont write this on the deposit page. Only when you try to withdraw, they tell you this. Haha, what a joke. After these 72hours for me are over I will completly close my account with them.
Reply from MEXC2026-04-09
Hello, after you have conducted relevant OTC transactions, there will be T+N restrictions. Thank you for your understanding.
Please follow the prompts on the currency withdrawal interface and wait patiently for 24-72 hours.
T+N Withdrawal Security Measures for OTC Services:
https://www.mexc.com/support/articles/8934499825561
If you have questions about OTC orders, you can fill out the OTC ticket and ensure that the information submitted is correct, so that our OTC customer service representatives can expedite the process for you. We will communicate our response to you via email, so please check your inbox.
https://www.mexc.co/support/requests/otc_request
You can also consult online customer service in the APP, and online customer service will transfer you to OTC customer service for checking, thank you.
i
israr ahmed · 2 reviews · Experienced 2026-04-05 ·
★★★★★
MEXC steals rewards from high-volume…
I am writing this to warn all high-volume traders about the unfair practices at MEXC. I participated in the Space Odyssey S5 event and generated a massive trading volume of $27,691 USDT, paying significant trading fees to the platform.
However, MEXC has DISQUALIFIED me from receiving my rightful rewards. Their excuse? They claim I received a tiny $1 "Loss Coverage" reward from a separate $10 volume task, and according to their "Rule 5," I cannot receive "similar" rewards.
This is a total scam for three reasons:
Massive Disproportionality: To deny rewards for $27,000+ volume because of a $1 reward is daylight robbery. It is an insult to loyal users.
Lack of Transparency: Their system allowed me to trade $27,000+ without any warning that I was already "disqualified" by a $1 voucher. They just wanted to collect my trading fees.
Conflicting Support: Their staff member (Aviya) confirmed my registration was valid on April 2nd, but now they are backing out.
I have contacted support multiple times (Work Order #20260314000286#), but agents like Hugo and Aviya keep giving robotic "Rule 5" replies without any manual review of the facts.
MY DEMAND: Manually review my case and release my Space Odyssey S5 rewards immediately. I generated the volume, I paid the fees, and I deserve my reward.
UID: [87448410]
Work Order: #20260314000286#
Reply from MEXC2026-04-08
Hello, we apologize for the inconvenience.
If you have any questions about your event rewards, please contact us via our 24/7 live chat service. Thank you for your understanding.
I
Irina · 1 review · Experienced 2026-03-02 ·
★★★★★
Usdt probleem
For the second month now, I haven't been able to receive my USDT or money in my account. The support team isn't working. They keep asking me to provide documents, which I did, but they still haven't resolved my issue. Does that mean they're dishonest?
P.S.I want to add a review I left earlier. after almost 2 months, I finally got my usdt. I hope that there won't be any more problems.. I can say thank you to those who solved this issue in my favor. You did well!
Reply from MEXC2026-04-08
Hello, we are very sorry for the inconvenience and trouble caused to you.
If you have any problems with withdrawing tokens, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
S
SEID ALI · 4 reviews · Experienced 2026-02-01 ·
★★★★★
The worst crypto exchange platform…
The worst crypto exchange platform ever, p2p page is too lugeyy and not accessible....shit platform ever
Reply from MEXC2026-04-05
Hello, if you have any questions about OTC orders, please fill out the OTC ticket and ensure that the information submitted is correct, so that our OTC customer service representatives can expedite the process for you. We will communicate our response to you via email, so please check your inbox.
https://www.mexc.com/support/requests/otc_request
R
Ronald Martin · 2 reviews · Experienced 2026-04-01 ·
★★★★★
MEXC is a scam crypto platform
MEXC is a scam crypto platform. DO NOT USE IT! If you attempt to withdraw funds, they will hold your money for ransom and demand a payment of 20% of your entire asset amount for "capital gains tax" - not just your actual capital gain! On top of that, they won't simply offer to withhold it, they demand you DEPOSIT MORE MONEY to make the payment!!! And they won't listen, only demand! Investment principle is not subject to taxation, only profits, but that does not matter. SCAM!! AVOID!!
Their reply to this review is more of the same doubletalk. Their live chat is either a bot or automatic replies with boiler plate responses. They do not respond to actual complaints or refute arguments, nor do they work to resolve a dispute. They simply hold your money for ransom. Avoid this platform at all costs. INTERPOL needs to get involved with these crooks. If they release my money, I will post the appropriate response, but they evidently have no shame. There is a special place in hell for people like them!
Reply from MEXC2026-04-05
Hello, we are very sorry for the inconvenience and trouble caused to you.
If you have any problems with withdrawing tokens, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
w
warnings · 3 reviews · Experienced 2026-03-30 ·
★★★★★
They stole my funds.
They stole my funds.
Chat support is a scam !
Higher relevant team a scam too !
This company have no HQ, no CEO, no way to do any legal complaint to a ghost company.
AVOID remove all your funds !
EDIT : In reply of the Mexc comment this company refuse :
- to let me withdraw my funds without giving any reason (I try to withdraw less than 10 USD thousand $ on my account..)
- to send me back funds from where come from
- to share any reason to not let me withdraw 10 USD like I have this account since many years and I respect every rules of their website
- to give me their HQ location or CEO name or any real name of anyone
- to tell me which country laws they follow (black listed from many countries because have no license and I'm not their first victim)
- to copy me the laws they respect with name, number and articles
- to provide me a security audit to prove me they not resell or share private data like probably not respect anything in data protection rules like any laws..
- to give me a physical location to retrieve my funds and be able to verify my identity without stealing/reselling my identity (no reason to ask me that like anti-fraud is where come funds and not where go after use their service during many years..)
- to send me a legal address for let my lawyer send them a legal mail with tracking and proof of receipt
They promise a support chat but you should spend hours to open a case. After this case open they respond to 0 questions telling you everything is confidential and can't share you anything.
BUT they write than I have the right to invest, trade and increase my frozen funds probably to steal more money from my account. Of course I will give them anything more than what they have already stolen.
Leave this company with everything you can retrieve before they steal your account without any way provided to retrieve something.
Believing thieves will only increase their haul !
Reply from MEXC2026-04-03
Hello, what specific problem did you encounter?
If you have any problems using MEXC, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
a
abdoul moh · 1 review · Experienced 2026-04-02 ·
★★★★★
I currently hold VANRY (ERC‑20) on…
I currently hold VANRY (ERC‑20) on thisr exchange and I would like to withdraw it. However, I am getting a message saying that ERC‑20 is under maintenance and that my VANRY is still locked for 3 months in the mainnet migration schedule.
Reply from MEXC2026-04-03
Hello, we are very sorry for the inconvenience and trouble caused to you.
If you have any problems with withdrawing tokens, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
s
serg · 1 review · Experienced 2026-02-18 ·
★★★★★
EUR withdrawal marked "Completed" — funds never received after 40+ days
I exchanged USDC to EUR and requested a withdrawal to my IBAN bank account. The order was immediately marked as "Completed" in the MEXC terminal.
That was over 40 days ago. I have received nothing.
What happened next:
Support responses are copy-paste templates with zero factual information
No proof of transfer has been provided (no MT103, no SEPA confirmation, no UETR reference)
When asked directly "were the funds actually sent?", I never received a clear answer
Latest response: "my team needs more time" — after 40 days
The core problem:
MEXC marks withdrawals as "Completed" without actually sending the funds. When you ask for proof of transfer, they deflect and ask YOU to provide a bank statement instead — which is backwards. The sender is responsible for proving a transfer was made.
What I've learned:
MEXC operates as an offshore exchange (Seychelles) with no EU financial regulation. There is no regulator to escalate to, no binding timelines, no client protection. If something goes wrong, you are on your own.
My advice:
Use a regulated EU exchange. They operate under MiCA and you have actual legal protection. With MEXC, you have none. Still waiting for my money.
UPD: MEXC responded to this review by asking me to fill out an OTC form — despite the fact that this was a standard EUR withdrawal, not an OTC order. After 40+ days and multiple support tickets, they still cannot coordinate internally. This response speaks for itself.
This response only confirms what I wrote in my review: there is no real support structure, only copy-paste replies.
Update – April 2026:
My bank has now formally confirmed that no incoming payment was received or credited to my account in February or March 2026 — over 40 days after the withdrawal was marked "Completed" by MEXC.
My bank is ready to open an official payment investigation, but requires basic transfer details from MEXC (sender IBAN, date, reference number). I have formally requested this information from the MEXC OTC Team.
If the transfer was genuinely sent, these details take minutes to retrieve. The fact that MEXC has been unable to provide them in 40+ days speaks for itself.
I will update this review once the situation is resolved — or not resolved.
Reply from MEXC2026-04-03
Hello, if you have any questions about OTC orders, please fill out the OTC ticket and ensure that the information submitted is correct, so that our OTC customer service representatives can expedite the process for you. We will communicate our response to you via email, so please check your inbox.
https://www.mexc.com/support/requests/otc_request
Impossible to withdraw funds every day for two weeks. Once on the platform, consider your money stolen. You can try customer service robots but you will just get a copy paste message sorry / contact customer service. Or if you are really lucky you will be asked for information that it is impossible to provide. Terrible Scam. I have been trying to withdraw funds, they will only let me if I provide verification of a mobile number that is not mine! Here comes another standard copy paste reply no doubt ....
Reply from MEXC2026-04-03
Hello, we are very sorry for the inconvenience and trouble caused to you.
If you have any problems with withdrawing tokens, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.
r
ramy naim · 1 review · Experienced 2026-04-02 ·
★★★★★
This app is completely Unprofessional
This app is completely Unprofessional. When you star making profit, numbers suddenly start changing specially the liquidation price when playing futures… they show you a liquidation price higher then the real price so that you get liquidated without having the chance to DCA. I tried several times to complain to the consumer service but they never seem to understand a word im saying, always asking for screenshots, even though i provide all the demands they always end the conversation with either we get back to you or we get stuck in some kind of loop repeating all the conversation again. Youll be better off using other PROFESSIONAL platforms that are not looking to rip you off. Such a bad experience and so sad to put your trust in a platform only to find out its just a way to take your money. Of anyone knows a good and professional platform for futures trading please let me know.
Reply from MEXC2026-04-03
Hi, we are sorry for your unpleasant experience. The forced liquidation of orders is affected by many factors. If you have any questions about your forced liquidation order, we suggest you contact our online customer service at any time. We will be happy to help you.
Futures trading involves various types of risks and may not be suitable for all investors. We recommend exploring different risk management strategies, such as using take-profit and stop-loss functions or adopting low-leverage trading.
For more information, please refer to https://www.mexc.com/learn/article/17827791524130
M
MHD · 2 reviews · Experienced 2026-04-01 ·
★★★★★
withdrawal issues
i have used to use the MEXC platform for a long time with a small amounts of fund and trading very well for more than 2 years. But once i trust this platform i put a lot of money to make a real trading work. i lost the ability to withdrawal my money for "risk review issue". I want to make a good business in crypto but i want the guarantee to get my money and deposit anytime. i am in trouble to have all my money on MEXC. I WANT TO KNOW THE SOLUTION FOR MY ISSUE AND HOW TO AVOID THESE KIND OF TROUBLES FOR FUTURE.
Reply from MEXC2026-04-02
Hello, we are very sorry for the inconvenience and trouble caused to you.
If you have any problems with withdrawing tokens, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.