Michael Todd Beauty is a maker of award-winning at-home beauty devices and organically based skin care products sold through prestige retailers and exclusive spas throughout the world. The Company offers a complete destination category of beauty devices designed from an aesthetic and functional perspective to meet the needs and concerns of today’s skincare customers while reinventing the shopping experience for the skin care customer of tomorrow.
Written by the business, not verified by us.Michael Todd Beauty (www.michaeltoddbeauty.com) has a 4.4 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic beauty products for making their facial skin feel exceptionally smooth, clean, and radiant. People also highlight the outstanding customer service, noting that helpful support agents respond promptly and send free replacements quickly when issues arise. However, some reviewers were not happy with certain hardware flaws, mentioning that some devices failed to hold a charge properly or stopped working entirely after a short time. A few other people also felt that the tools occasionally caused skin irritation or failed to remove fine facial hair effectively.
Auto-generated from all reviews of this business. For reference only.Michael Todd Beauty hands up has the best customer service I have ever experienced! Have purchased numerous products over the years that I love. I had a defective product in my most recent purchase and emailed customer service and received a quick response that I will be sent a replacement product!!! So refreshing!!! Thank you!!!
I recently ordered the sonic smooth pro plus. Unfortunately, the product was not charging but the customer service has been great. They provided me two different options for replacing for a new item. I’m still awaiting my new item and I’m sure it’s gonna be top-notch this time.
I’m very happy with the customer service from Michael Todd Beauty and the Sonicsmooth Pro! My charger stopped working, so I emailed the company and received a response right away. They immediately resolved the issue by sending me a whole new product replacement. I just received it, put it on the charger, and everything works perfectly. It’s refreshing to deal with a company that truly stands behind their products and cares about their customers. I would highly recommend this company and product to anyone. Excellent customer service and a great experience overall. I’m a very happy customer!
Dermaplane device has metal pieces that come loose and will cut your face. Will be returning.
I loved the results my Sonicsmooth provided. Unfortunately after several months it stopped accepting a charge. I emailed customer support. They responded promptly. And, replaced the unit without a moment's hesitation!
I reached out regarding the charging component that was inoperable and from day 1, the customer service I received was excellent. All responses were prompt and I received real responses to my emails. Thank you so much and I look forward to supporting this great company.
I was planning on getting Sonic Smoothie Pro plus….. but when I saw the awesome sale I could not help myself and ended up with soniclear and sonic sculpt! Also I purchased the facial oil and it came with 20 razor refills and and extra brush head to work the serum in- as well as awesome obsidian globes that can go in the freezer . All of that was less than 300 dollars. Impressive!!!!!
My package was lost in the mail… customer service was amazing and fast!! Immediately shipped product again! 5/5 love product also. Would 100% recommend!!
The Sonicsmooth Pro+ was a wonderful product that took care of all that peach fuzz. Just as good has been the customer service! I lost my charging station and contacted them about getting a new one. They responded the next day with a link that took me right to the item. I bought it, all was well, until I went to use the new charger. Somehow I ordered the wrong charging station. I contacted them again and they are mailing me a new one! Quick responses and a favorable outcome make me a happy user of Michael Todd Beauty!
I am on my second Michael Todd dermaplaning device. I am consistent with using it and repurchase a new set of blades each time I run out. I enjoy the tool and appreciate its skin smoothing benefits. Yesterday, my device stopped working and won’t accept a charge. I reached out to customer service and the agent I spoke with over the phone was kind and helpful. I look forward to using my new MT device and will continue to purchase the proper blades for it. Thank you again!
Warning about the Michael Todd Sonic Smooth Pro Plus. I wouldn’t even give this one star but it was the only option. I bought this because of the “money-back guarantee,” but when I actually tried to use the guarantee, my requests were ignored. I’ve now had to open a PayPal claim to try and get my money back. Also, read the fine print VERY carefully. I was unexpectedly signed up for extra payments, including another device worth nearly $300 and additional Sonic Smooth refill shipments. In my opinion, the way this is set up is extremely misleading. As for the actual product itself, I thought it was terrible. The “exfoliation” feature is basically just a rough sandpaper-like attachment — it’s not some moving electrical exfoliation device like the advertising suggests. The razors also don’t shave close to the skin at all. Honestly, cheap disposable razors give a smoother finish and irritated my skin far less. For me, this felt like an overpriced glorified razor being marketed as something much more advanced than it actually is. Just wanted to warn other people to be careful before buying, especially regarding the subscription/payment fine print and the difficulty getting a refund.
I made contact with you because the tip of my sonic smooth plus cracked off after using only a few times. Even though the warranty period was over, the staff reached out to me and I received a replacement today. What a rarity for customer service today actually servicing the company. I will recommend your products to anyone. I awed and happy. Nothing good has happened as of late and this surely changed my outlook. Thank you again so much.
Customer service was very quick to get back to me! They were very helpful as well
There was an issue with my order and they were willing to replace it at no extra charge
The SonicSmooth Pro+ is a great maintenance tool for managing smooth skin. Using the dermaplaning tool routinely brightens my overall skin tone, smooths out the fine lines and clears unwanted peach fuzz. I recommend this tool for anyone wanting a tool to help with at-home facial maintenance regimens.
Micheal Todd beauty are excellent . I purchased my device from them and after charging it wasn’t working . Micheal Todd sent me a replacement , I’m very appreciative . I thank Micheal Todd Beauty for or their prompt help and time .🙏🙏🙏❣️
This company has the best customer service I've seen in years!!! I would give them a 10 on everything.
My first soniclear lasted over 7 years, I purchased a new one and unfortunately 4 months later it stopped working. I emailed the company and within a quick response time they assured me they would replace it. I really appreciate the quality of the products and the service they provide. Rochelle W.
Buy yourself a men's blue Bic razor and a buf-puff. Throw your Michael Todd Sonicsmooth+ directly into the garbage. Could NOT be more serious!
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