Customer Service is great
I have been using my Soniclear for 2 years which I love. My skin feels amazing after using. I had an issue with my device and their customer service responded within 24 hours. That is the type of response you want.
About Michael Todd Beauty
Data updated- Website
- www.michaeltoddbeauty.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 107 reviews
- Replies to negative
- 0% (0/15)
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About this business
Michael Todd Beauty is a maker of award-winning at-home beauty devices and organically based skin care products sold through prestige retailers and exclusive spas throughout the world. The Company offers a complete destination category of beauty devices designed from an aesthetic and functional perspective to meet the needs and concerns of today’s skincare customers while reinventing the shopping experience for the skin care customer of tomorrow.
Written by the business, not verified by us.Is Michael Todd Beauty legit?
Michael Todd Beauty (www.michaeltoddbeauty.com) has a 4.4 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic beauty products for making their facial skin feel exceptionally smooth, clean, and radiant. People also highlight the outstanding customer service, noting that helpful support agents respond promptly and send free replacements quickly when issues arise. However, some reviewers were not happy with certain hardware flaws, mentioning that some devices failed to hold a charge properly or stopped working entirely after a short time. A few other people also felt that the tools occasionally caused skin irritation or failed to remove fine facial hair effectively.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent service
Excellent service! Canada post lost my order and they sent me another product. Thank you!
I've admired the Michael Todd Beauty…
I've admired the Michael Todd Beauty products I've purchased, and more recently, I've come to admire their customer services practices as well. I was treated with genuine concern and kindness after reaching out. My issue was resolved promptly and I was contacted thereafter to further ensure my satisfaction. They've been so great. My recommendation: Do not hesitate to try their products. If there are any issues, do not hesitate to contact their customer service department representatives.
GREAT CUSTOMER SERVICE
I had placed an order but after close to 2 weeks I still had not received. I reached out to customer service and they discovered the package was lost in transit. They immediately sent out a replacement order which I received within the week.
Excellent customer service
Excellent customer service, I thought I didn't like the product and wanted to return it. Then Customer Service contacted me and taught me how to use the product properly, Once I used the product correctly I was please with it.
Plus on Product
Product did what it said it would do and there was a helpful video on how to do it correctly. I have menopause facial hair and do not like waxing as it tears my skin. This product works great. My wand and base unit would not charge after I got it, but the unit was charged upon arrival. I contacted Michael Todd Beauty via email and received a replacement in a timely fashion. I would recommend this product.
Not great product and worse service
Not great product and worse customer service. I purchased the product had and issue with it, needed to return and was told I would be charged for return shipping even though the item arrived damaged. Do NOT buy, can find better options with better service.
Excellent customer service
I had a small issue with my device and customer service was quick to remedy the situation. I was very impressed with the promptness and professionalism. Also, I love the Sonicsmooth Pro +. It works wonderfully!
Impressive
Device removes flaky skin and peach fuzz easily. Convenient and there is no down time after use. Skincare is more readily absorbed and makeup looks better as well. Skin feels smooth and soft after use.
I purchased the Michael Todd sonic face…
I purchased the Michael Todd sonic face cleanser since my beloved Clarisonic died and have been very happy with the product as I hadn’t found a comparable product… until now! I love it so much I have 2! One for my shower and one pretty floral one for my sink. I then purchased a sonic smooth and it really exfoliates all the old skin and removes all the peach fuzz and it really smoothes out my skin! I’m a forever fan 🫶🏽
I love the product and use it as part…
I love the product and use it as part of my weekly face routine. When I began having charging issues they offered to replace the device. They responded in less than 24 hours and were very helpful. Highly recommend!
Free upgrade after stopped working
My Soniclear stopped working after about 6 months. They offered to replace it with the latest version for free. Very happy with the customer service.
Poorly made devices, don't last.
I purchased two of their foot exfoliating tools and neither will hold a charge. I also purchased the hydraskin facial mister and it was great...in the very short time that it worked. Junk. Waste of money.
I’m a believer
When I received mine, l'd have to try it right away. It was amazing. I can't even tell you. Then I ran into a small glitch and had to contact customer service. Nowadays, that's not always a positive experience. But I gotta tell you this company stands behind their product and their product is amazing..
Love the product but missing replacement cap
Love the product but with all those replacement blades, there is no replacement cap to keep the blade/device clean and free from dust. If you lose the original clear one, you have to buy a new device or just leave it uncovered (risk of dust, infection ). If it had one cap for each blade tray, or even a way to get a replacement, I’d give it 5 stars.
Customer service responds in a quick…
Customer service responds in a quick turn around time, which is impressive for an online reach only.
I purchased my Sonicsmooth Pro + device…
I purchased my Sonicsmooth Pro + device and it stopped charging. I reached out to Customer Care at Michael Todd Beauty and they responded quickly with options to resolve the issue including honoring their warranty. It is often difficult to receive responses from Customer Care these days so it is significant that I received a quick response. The fact that they stand behind their products is also huge. I am happy with the device so was really upset when it stopped charging. I am so glad I will have this resolved at no cost and be able to continue using this great item!
Best cleansing brush and excellent customer service
I have been using my Soniclear elite everyday since Jan 2024. I just started to notice my battery wasn’t holding charge. I sent an email to the customer service team and the very next day they had a solution for me. Best customer experience ever I will forever be in Michael Todd Beauty fan!
My device stopped working after a…
My device stopped working after a couple of months. I was advised that in order to receive a replacement without incurring the freight expense of returning the item, I needed to leave a review here.
After sales customer service is phenomenal
This is the best customer service I have ever experienced in my online purchases. Their response is prompt and right away they offered a kind and generous resolution to my concerns. The after sales service is phenomenal. I feel safe and secure with this company and I will continue to buy their products.
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