Milanoo

Dear Shelliis, Thank you for sharing your experience with us. We are sorry to hear that you were disappointed with the wedding dress you received. We understand that this must have been frustrating, especially since it was supposed to be such a special day. We would like to apologize for any inconvenience caused by the discrepancy in color and quality of the dress. We assure you that this is not the standard of quality that we strive to provide to our customers. We would like to make it right for you. We have looked into your return request and we apologize for the delay in our response. We would like to assure you that our customer service team will be in touch with you shortly to help facilitate the return process. We hope that we can resolve this issue to your satisfaction and regain your trust in our brand. Again, we apologize for the inconvenience caused. If you have any further concerns, please don't hesitate to reach out to us.

Dear Jacqui, We are sorry about the unhappy experience before. Due to the weekend, we didn't reply you on time. We sincerely wish for your understanding and constant support. However, we have applied your case to customer service, and they will contact you as soon as possible.Please check your email box in your convenince. We are looking forward for your response.

Dear Comfort Bassey, Firstly, Thank you for shopping on milanoo. We’d love to understand what disappointed you and make every effort to turn your experience into something better. Secondly, We provide a free customized service for all the wedding dresses and special occasion dresses, we suggest you to make a consultation before making the order. Though, we have applied your case to our customer service and they will contact you back with more options to solve your problem during the business days. Please check your mail box at your convenience. Thank you for your understanding.

Dear Mariana, We'd love to understand what dispointed you and make every effort to turn your experience into something better. Firstly, we don't offer a free return service currently as we stated on our website. To make up for that, we do provide other friendly options to simplify and shorten the return process,on the premise of ensuring the rights of our customers. Besides, we can't find any of your order information by now. To solve your problem, please apply your order number or email adress to us. We would live to make every effort to turn your experience into something better. We sincerely wish for your understanding and constant support.

Dear Maria, We are sorry about the unhappy experience before. Though, we can't match your order by your name on TP. To solve your problem as soon as possible,please send us your order information since we have sent you messages. We are looking forward for your response. Thank you.

Dear Nico, We'd love to understand what dispointed you and make every effort to turn your experience into something better. Can you please give us information about your order, like your full name, your email adress or some other information about the order? We have sent you message to you, please check your box at your convenice. Also, you can contact us by the email of order confirmation or help center at our website. We are looking forward for your response. Thank you.

Dear Fatma, Firstly, Thank you for shopping on milanoo. We’d love to understand what disappointed you and make every effort to turn your experience into something better. Secondly, because of the requirement of the color exchange, the order has delayed for a few days. And we always keep to help conversation with our factory to solve your requirements, although we did’t get the results as you require. Thirdly, the extra fee is charged due to the local policay and the shipping company. Though, to solver your problem as soon as possible, we have sent you email. Please check your mail box at your convenience. We are looking forward for your response. Thank you for your cooperation. Have a nice day.

Dear Alms, Thank you for shopping on milanoo. We’d love to understand what disappointed you and make every effort to turn your experience into something better. Firstly, We appreciate you buy our product and trust us. We do value your business and look forward to serving your future shopping needs. We believe that good communication will solve the problem. Secendly, according to the logistics information, the package was delivered to you successfully on February. Though, we would love to provide you with more options. Please check your mail box when you are at in your convenience. We are looking forward for your response.

Dear Marcus, We'd love to understand what dispointed you and make every effort to turn your experience into something better. Your order is planning to send out today after taking the quality of our garments very seriously. However, we have applied your case to our customer service, and they will contact you as soon as possible. Please check your email box when you get convenice. We sincerely wish for your understanding and constant support.

Dear Bailey Davis, We'd love to understand what dispointed you and make every effort to turn your experience into something better. We have applied your case to our customer service, and they will contact you as soon as possible with other more options to solve your problem. Please check your email box when you get convenice. We sincerely wish for your understanding and constant support.

Dear Devin B, Sorry for the inconvenience here. I see your order will be shipped out today, after it has passed our seriously quality checking. And our customer service has replied you minutes ago, please check your email box at your convenience. However, you can contact our customer service at any time. Usually, we need some hours to deal with our customer’s email, please be more patient. Have a nice day.

Dear Mehdi Bon, Thank you for taking your time of the reviews. It is always to be our goal to satisfied different customers. Looking for your next time. Have a nice day.

Dear Edward, Thank you for taking your time of the 5-star reviews. To match different size requirement of our customer, we provide free-customized service. Hope you can continue to fullfill your closet with Milanoo. Wish you have a nice day.

Dear Campbell, Firstly, we sincerely apologize for the inconvenience. Secondly, I have checked your order. The order information replied that you had paid for the standard shipping not expedited shipping. And the shipment information updated at:Shipment loaded, prepare to send to next station. US New York gateway,America,US. The transfer time is always 4-6 working days. For this reason, we have contacted the shipping company to update the newest information. At last, we have applied your problem to our costumer service, and they will contact you during working time to solve your case as soon as possible. Thank you for your understanding.