Founded in 2008, Milanoo.com is a leading online retail store selling men’s and women’s clothing, wedding and special events items, shoes, and a wide variety of other products. We always strive to provide our customers with high-quality products at a competitive price and cater to customers' explicit needs.
Written by the business, not verified by us.
Is Milanoo legit?
Milanoo (www.milanoo.com) has a 3.1 out of 5 rating on OK.one, based on 542 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 37% give 1 star; The business has replied to 46% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-10-24.
The item was different than in picture and to return you have to send to China on your own expense and they wanted to charge fee for return that I got removed after explaining legal consumer rights in the Uk…
Reply from Milanoo2023-03-05
Dear Une,
We are sorry for the unhappy experience.
Though, we can’t find any of your information about the order. If you have any more problems, please contact our costumer service or reply us with more information about your order.
Besides, please confirm that you had made an order from Milanoo.
We are looking forward for your response. Thank you for your cooperation.
Have a nice day.
I ordered a pair of shoes that do not fit,The shoes were lovely and great quality, shame about the size!
However I have asked to return and they offered £10 refund for £65 shoes. I said I want a full refund instead and have not heard back from them in several days, although it states they respond in 24hours and I have tried to contact them on all their media sites! Better customer service is needed!
Reply from Milanoo2023-02-24
Dear Ryan Davies,
We sincerely apologize for the size trouble.
Our customer service had replied you minutues ago, and you can have a refund or change to another pair of shoes. please check your email box.
We are looking forward for your reply.
Have a nice day.
The party dress was beautiful and much lovelier than shown in your brochure. It also fitted so well, so my niece was very pleased. We were concerned on delivery and the express postage arrived on time. Our next order will allow more time for production.
Many thanks for all your effort
rod buckell
Reply from Milanoo2023-02-24
Dear Rod Buckell,
Thank you for your time for giving the feedback.
Our goal is always to provide high-quality items with better service.
Hope we can continue to provide more service to you.
I ordered a pair of dance shoes. It has all gone perfect. E-mail support is also efficient, they always answered me quickly and with precision. I am very satisfied. Thank you.
Reply from Milanoo2023-02-23
Dear Juan Rubedo Capitaño Bottedefi,
Thank you for taking your time of the reviews.
It is always to be our goal to satisfied different customers.
Looking for your next time.
Have a nice day.
The coat was not a small size so after waiting one month to receive the order, I returned it. I found the prompts on the website for the return impossible to navigate. I went to the UPS store that day and paid to return the coat. I doubt they will refund me. Never again...
Reply from Milanoo2023-02-23
Dear Diane Helvig,
We are sorry that the item didn't fit you, since our item doesn't fit for everyone. We suggest you to contact our customer service to get the size suggestions if you are not sure about the size before making order.
However, in order to solve this problem as soon as possible, we have reported this issue to our customer service department, and Rachel will contact you very soon.Please check your email box in your convenience.
Sorry again for inconvenience, wish you have a nice day!
I am unable to unsubscribe to the newsletters. My account has not been verified, and no email address is available from the customer service. I keep receiving emails that I don’t want and no way to stop it. It has been going on for monthes.
Reply from Milanoo2023-02-23
Dear Customer:
We are sorry that the newsletter has brought you some inconvenience.
In order to solve this problem as soon as possible, could you please let us know your email address. Also, you could click 'Unsubscribe' at the bottom of the email to stop receive more emails.
Sorry again for inconvenience, wish you have a nice day!
Would love to put 0 stars. The conversation I’ve had with so called customer services in regards to returning a product is nothing short of ridiculous. You submit your case and wait for them to get back to you. They ask for pictures. Then argue with you. Then finally send you a long detailed returns policy which involves you losing 15% of what you paid. Non refundable shipping costs and you have to pay for the shipping of the returned goods.DO NOT USE THIS SHAM OF A COMPANY
Have asked over five times to be removed from their mailing list. Been told twice I have been removed and more marketing emails keep coming! Been over a month of battling with them to remove me, their last email stated they are not sure why they are still coming and then nothing since, even though I keep asking them to kindly remove me! Now I’m being ignored!
Highly do NOT recommend I ordered a some boots and when I received my order it was something totally different from what I ordered, tried contacting customer service but they was no help at all, do not shop here!
This company is a SCAM!!! They're stealing images from other brands and pretending it's the product they're selling. I bought a coat from them and when I received it, it looked NOTHING like the photos. I used Google Lends to search up the photo and found out that it's actually a product that Spirit Hoods sells!!! I contacted Spirit Hoods to let them know that Milanoo is in violation of copyright infringement. I also was not able to return the coat because they have a 14 day return policy from receipt which I missed so now I'm stuck with this knock off, hideous coat that looks nothing like what I thought I was buying. Do not purchase from this company!! I also found out that they stole photos from David's Bridal a couple years ago and got sued for that, so this company is clearly a repeat offender!
Good products. I ordered few pairs of boots for my girlfriend and she his pretty satisfied with them. She has a bit large calves but we were able to find models that fits. Other models were returned without troubles.
Poor quality and impossible returns policy.
The link to complete a returns request is broken, so you need to email back and forth before they agree to manually process the return AND then they take 15% restocking fee and you need to pay for a tracked return to Austria. In the end they make it so hard and costly that it's not worth the hassle. Don't buy from here
Really good experience! I have bought my wedding dress and everything has been respected!!! Timing, sizing, colour.. I was impressed by the dress and by the quality!!!
Thank you
I was hesitant to order at first based on two main reasons - sizing (as I am not familiar with the brand) and its quality considering its low price. As long as you know your shoe size (in inches or cm) and follow their chart, you'll have no problem. The shoes fit PERFECTLY. As for the quality, it is good considering its pricing. It was my first time to order and I ended up ordering 3 more shoes the second time. If there's one area that needs to be improved though, it is the processing period. I hope they can make it faster. Nonetheless, everything is worth the wait. Also, they use DHL for delivery hence item condition is guaranteed.
I recently bought two pieces and was in love. Very fast shipping and amazing quality!! The dress I ordered got so many compliments when I used it, it's so cute! And the top is very good also. Overall would buy again from their store
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