Founded in 2008, Milanoo.com is a leading online retail store selling men’s and women’s clothing, wedding and special events items, shoes, and a wide variety of other products. We always strive to provide our customers with high-quality products at a competitive price and cater to customers' explicit needs.
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Is Milanoo legit?
Milanoo (www.milanoo.com) has a 3.1 out of 5 rating on OK.one, based on 542 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 37% give 1 star; The business has replied to 46% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-10-24.
We ordered the women’s spiderman costume and 2 men’s spider man costumes.
The women’s one is really good! I’m 63 inches and am 127 lbs and small size was very good and comfortable . May have done an XS for the length but happy with the purchase.
The men’s ran a little small but that may be a geographical issue. Size up by one size if you are ordering from west (the costumes are from china). The quality was pretty decent for the amount.
The customer service was very good and delivery time was as stated and indicated. Will definitely recommend.
The moment I put on my wedding dress, I stepped into a WONDERLAND! I felt like a princess from a fairytale. It's magical how a dress can make you feel. I'm counting down the days until I can wear it on my special day. 👰✨
Furious! I bought a dress and paid £120 and it was too big sent it back and paid for £25 for delivery was expensive but thought it’s worth it to get my full refund. Then received an email to state they have refunded me £77! Really? After Iv paid for delivery.
Reply from Milanoo2023-10-26
Dear valued customer, we sincerely apologize for your unpleasant shopping experience. Since most of our products are handcrafted and made to order, we currently do not support free returns or exchanges. To ensure that you receive products in the right size, we recommend carefully reviewing our size chart before placing an order and measuring your size based on our size recommendations. Alternatively, you can reach out to our professional customer service experts for more specialized assistance. Thank you for your understanding.
My custom wedding dress is pure MAGIC! It's like it was sewn from my dreams. The attention to detail is awe-inspiring. I couldn't have imagined a more perfect gown for my big day. Thank you for making me a fairytale bride! ✨👰
The color of my dress matched my soul! I didn't know fabric could speak to me, but this one did. It's not just a dress; it's an extension of my personality. I felt a deep connection the moment I put it on. Dress goals achieved! 🌈👗
I ordered boots, paying extra for expedited shipping to as required for an event at the end of the month. Seems to keep going on and off planes and now no updates for the past five days. I’ve contacted customer services via the message centre with no response and attempted to call the number which just rings out.
Reply from Milanoo2023-10-26
Dear customer, we sincerely apologize for the inconvenience you've experienced with your order delivery. Currently, we have found that your package has experienced some delay due to security inspection, but it is now in the process of normal delivery. Our logistics team has already urged the courier company to expedite the delivery for you. Additionally, our customer service experts will contact you as soon as possible to provide you with more detailed information. Thank you for your patience!
The staff here are like stylists! Their suggestions transformed my look. I got compliments all night. I felt like a superstar. Thank you for making me look and feel fabulous! ✨💃
My kid's clothes are the CUTEST! They had their mini fashion show at home. Seeing them twirl around in their new outfits was heart-melting. Thank you for making them the trendiest kiddo! 👧👦👗
I have just received a coat I ordered for my wedding and it does not look as shown on the website. The coat is described as full length and looks like that online. I am 5ft 6 so am average height and it is no where near full length which is what I needed. I have spent £120 on a coat that I feel was wrongly advertised. I am unable to log into my account and need to return asap so I have money to purchase another for my wedding which is in 3 weeks! This is my order en_mi_231002055636_412. Please help!!!!
I have received an e mail telling me to look at the returns policy and this gives me no indication of how much I am entitled to?? I have asked for a full refund but the response has been an e mail which links me to my order?? Please I need my money back asap!!!!
Reply from Milanoo2023-10-17
Dear customer, we highly value your feedback, and your concerns were previously forwarded to our customer service department. Our customer service experts have already reached out to you. Please check your email for further communication. Thank you.
I ordered a dress from this website and it is not the correct color as shown in the picture, it is no where near as long as it is on the model and I waited a MONTH to get it and now I have to return it! So irritated!!!
Reply from Milanoo2023-10-12
Dear valued customer,
We apologize for your unsatisfactory shopping experience. Unfortunately, we were unable to locate your order at this time. In order to resolve your issue promptly, please provide us with your order number or email address as soon as possible. Additionally, kindly confirm whether you made your purchase from www.milanoo.com.
Thank you for your understanding, and we look forward to your response.
I recently ordered my wedding dress online, and I must admit, I was nervous about what I would receive. Shopping for such an important and personal item without trying it on in person can be a bit daunting. However, my experience turned out to be a wonderful surprise, thanks to the fantastic custom sizing options offered by the online retailer.
The dress arrived on the promised date, and I eagerly opened the package, still unsure of what to expect. As I pulled the dress from its wrapping, I was immediately struck by the quality and detail. The custom sizing option had ensured a perfect fit, and I didn't need to make any adjustments.
I reckon this website is a real cracker. The products are as good as a meat pie at the footy, and they delivered it faster than a dingo on a chase. Fair dinkum, you can't go wrong here, cobbers!
I was skeptical about ordering shoes online, but I took the plunge, and I couldn't be happier. The quality of the boots exceeded my expectations, and the delivery team was courteous and efficient. This online store is a winner!
I have recently ordered a coat for my wedding day on 3rd November and have been trying to make contact to see if it will arrive on time for the day. I have really struggled to even find an e mail address and I have an account set up but no orders are appearing? I have paid the full amount. My order number is en_mi_231002055636_412.
I am hoping someone might respond via this forum 🤞
Reply from Milanoo2023-10-07
Dear Helen,
We sincerely apologize for your unpleasant shopping experience. Your feedback is highly valued by us. After investigation, we have confirmed that your order will be shipped no later than October 9th after undergoing strict quality inspection. Please keep an eye on your email; if there are any updates regarding your order status, we will notify you via email. Thank you for your support and understanding. Wishing you a pleasant experience.
Sincerely
Milanoo Team
I found the perfect gift for my friend's birthday in this online shop. The personalized options and the speed of delivery made the shopping experience a breeze. My friend loved the gift!
In a city where time is money, online shopping is a game-changer. I can shop for groceries, clothes, and even electronics without ever leaving my apartment. It's the ultimate NYC luxury
The fit was awkward and the quality was LOW. It looked like a bump up from some Forever 21 dresses I had bought but for 10 5 times the price. I even had a custom fit and the waist was way off. I am 5' tall and it was too high. That never happens when you are short. On the positive side, they did add a few cheap freebies and they shipped extra quickly.
Reply from Milanoo2023-09-18
Dear customer, we sincerely apologize for your unpleasant shopping experience. Before shipping, all our products undergo strict quality checks to ensure that every item we send out is free from any quality issues, and all sizes are in accordance with the measurements you provided during customization. Since sizing measurements can be quite specialized, we strongly recommend that you carefully refer to our size measurement instructions or consult our customer service experts before placing an order. Thank you for your understanding.
Milanoo is perfect.
Good quality. The shoes are the same as you see them on the website
I’ve been ordering my shoes here started from 2021 and I have made heaps of orders recently. I’m satisfied with my orders
BEWARE! No reruns no cancellations. I made an order two weeks ago that still hasn’t shipped. I needed it for an event so no longer need it. I went to cancel and they told me I’d only get my shipping fees refunded! How is that even logical when no item has been shipped? Why can’t I get a full refund when literally nothing has been done on their end? They then say that I could wait to get the items, pay for rerun shipping and return it for an additional 15% off for restocking fees. AND they can deny returns for any reason according to their website. Being this is a place that takes at least 40% of your money just for placing an order, I find it hard to believe that the returns process will have any integrity.
Reply from Milanoo2023-09-06
Dear customer, we sincerely apologize for your unpleasant shopping experience. Since most of our products are custom-made, once an order is placed, the product immediately enters the production stage. If you need to cancel, orders that have already entered production cannot be resold. Thank you for your understanding.
I recently placed an order for some shoes and became suspicious cause I order from Milanoo but Labonita received my payment smh August 19th my order is still processing I reached out to the site just to get a email saying it will take 24 hrs for them to respond 🙃 and when they did I was given a bogus excuse it's taking long because they hand make the shoes (lies) and my order will be shipped out August 22nd (yesterday) so I contacted them yesterday I was given the excuse they was talking about today August 23rd and guess what it's 1:27pm AND NOTHING🤬 it's still showing processing IF YOU LIVE IN THE UNITED STATES ORDER FROM HERE do not spend your money with someone you can't call cause the phone is ALWAYS BUSY and it takes 24hrs for them to respond 😢 REFUND ME MY MONEY!
Reply from Milanoo2023-08-24
Dear customer,
We sincerely apologize for your unpleasant shopping experience. Up until now, we have been unable to locate your order. In order to resolve your issue as quickly as possible, kindly provide us with your order number or email address at your earliest convenience. We look forward to your response.
Thank you.
Missacc
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