Milanoo

Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!

Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!

Dear Bob, We sincerely apologize for the unpleasant shopping experience you've had. Firstly, we want to acknowledge the impact of the recent snowstorms in some parts of the United States in mid-December, which disrupted the normal flow of parcel deliveries. Throughout this period, we have maintained close communication with our logistics partners, urging them to expedite the delivery of orders for our customers. Secondly, we want to assure you that you can reach out to us at any time through the "Contact Us" section in our "Help Center." We strive to respond to every customer's email within 24 hours on business days. Here is the link to our Help Center: https://www.milanoo.com/help/index.html#contactUs. Regarding the issues you mentioned, we have already relayed them to our customer service experts. They will get in touch with you as soon as possible. Please keep an eye on your email for their response. Wishing you a happy New Year! Best regards

DearAlicia, We sincerely apologize for the unpleasant shopping experience you have encountered. We have noticed that your order was shipped via DHL on December 9th. However, due to a surge in orders and the adverse impact of extreme weather conditions, there has been a delay in the delivery of your order. We deeply regret any inconvenience caused by the delay in your order. In order to promptly address your concerns, we will reach out to you as soon as possible. Please be attentive to your email for further communication. Additionally, you can contact us through "My Account" or directly email us at [email protected]. We assure you that we will respond within 24 hours on business days. Thank you for your understanding. Best regards Milanoo Team

Dear customer, We sincerely apologize for your dissatisfaction with our service, and we understand your concerns. We regret that you encountered issues during the purchase process. Firstly, we would like to extend our deepest apologies for the inconvenience caused by the sizing issue with the coat you purchased. We genuinely regret any inconvenience this may have caused you. Regarding the return cost you mentioned (£35), we are currently investigating this matter. We acknowledge that this expense might be significant for you, and we are committed to reviewing our return policy to minimize inconvenience for our customers in the future. In an effort to address the issue, we have already refunded £80 to your account. However, we recognize that this may not fully compensate for the inconvenience you've experienced. Therefore, we are open to further discussion to find a resolution that ensures your satisfaction with our service. To facilitate this process, could you please provide additional details such as your order number and any other relevant information? You can contact us via our customer service email at [YourEmailAddress], and we will strive to respond promptly and resolve the issue. Once again, we appreciate your support for our brand, and we are taking all necessary measures to improve our service to prevent similar incidents in the future. Sincerely,

Dear customer, we sincerely apologize for your unsatisfactory shopping experience. We highly value your concerns, but as of now, we have not been able to match your order. At your earliest convenience, please check your email and provide us with your order email address or order number so that we can reach out to you as soon as possible.