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MoneyGram International

201 reviews

4.2201 reviews
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About MoneyGram International

Data updated
Website
www.moneygram.com
Category
Business Services
Location
United States · Dallas
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
97% (36/37)
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Is MoneyGram International legit?

MoneyGram International (www.moneygram.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.

What people say

M
Magdie Brown · 1 review · Experienced 2026-07-14 ·

Quick

Quick, easy and reliable

Reply from MoneyGram International2026-07-16

Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!

J
José · 7 reviews · Experienced 2026-07-15 ·

This is the worst international money…

This is the worst international money transfer company. They canceled my transfer for no reason. Support does not know why. Don't use Moneygram. Use Xoom. Xoom has good manner support. I recommend Xoom. I will never use Moneygram again.

Reply from MoneyGram International2026-07-16

Thank you for taking the time to leave a review about your experience with MoneyGram. We apologize for any inconvenience caused and appreciate your feedback. We hope to serve you better in the future. Thank you for choosing MoneyGram. Please visit MoneyGramFeedback.com to tell us more about your experience.

P
Prince · 3 reviews · Experienced 2026-07-08 ·

Reliable and secure money transfer service

After a bad experience with another money transfer app, I was nervous about sending money internationally again. I decided to try MoneyGram to send money from the US to Bangladesh, and my experience has been very positive. The app is easy to use, and the verification process felt secure and professional. Unlike some other services, Moneygram asked me to verify my identity using my ID before processing the transfer, which gave me confidence that the platform takes security seriously. My transfer was approved within minutes, and I received an email confirming that it had been completed. At first, I was worried because the money did not immediately appear in the recipient’s bank account. I contacted customer support, and they explained that the transfer had been completed successfully and that the bank might need additional time to process the deposit. The next day the money arrived exactly as promised. Since then, I have continued using direct bank deposits through Moneygram and have not faced any issues. While some other remittance apps may deliver funds instantly, Moneygram has always delivered my transfers safely and reliably. The first transfer was free, and although there is a fee of $1.99 for later transfers, I believe the service is worth it. Overall, I have had a great experience and would recommend Moneygram to anyone looking for a dependable way to send money internationally.

Reply from MoneyGram International2026-07-15

Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!

M
Minas Derjangocyan · 2 reviews · Experienced 2026-07-15 ·

Everything is very easy

Everything is very easy Fallow simple instructions 1,2,3 you done Job well done MoneyGram

Reply from MoneyGram International2026-07-16

We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!

J
Joni · 1 review · Experienced 2026-07-15 ·

Customer service is very professional

Reply from MoneyGram International2026-07-16

Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!

K
Kimberly Young · 1 review · Experienced 2026-07-14 ·

Very helpful and understanding

Reply from MoneyGram International2026-07-15

We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!

O
Owen Davies · 31 reviews · Experienced 2026-07-14 ·

DON'T TRUST THIS COMPANY

Rang MoneyGram UK for assistance to get a refund for a Cancelled Transaction. They were helpful & gave me a New Ref Number to quote at the MoneyGram office. MoneyGram is in the Post Office on Giles St. Northampton. VERY, VERY Unhelpful firstly they Insisted on a Hard Copy Form [this is Not Issued by MoneyGram UK]. finally was told they don't hold CASH so I have to go in every day in hope they have Cash to Pay Out. It's a 6 mile trip. THIS COMPANY SHOULD NOT BE ALLOWED TO TRADE IN UK THEY ARE A CON.

Reply from MoneyGram International2026-07-15

Thank you for leaving a review. We apologize for any negative experience you may have had while using our services. We appreciate your feedback and hope to make improvements in the future. Thank you for choosing MoneyGram. Please visit MoneyGramFeedback.com to tell us more about your experience.

Y
Yeris Eliezer Ubau Castillo · 4 reviews · Experienced 2026-07-13 ·

In progress

I’m building confidence yet, but look pretty good 👍🏻

Reply from MoneyGram International2026-07-15

Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!

K
Kalliopi Delgado · 1 review · Experienced 2026-07-13 ·

I cannot believe how seemless the process was!

I cannot believe how seemless the process was. Monies were received in minutes. I used to go to the bank and pay a wire transfer fee, now I am done in less than 2 minutes and the fee is minimal!

Reply from MoneyGram International2026-07-15

We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!

J
Jermine Adams · 1 review · Experienced 2026-07-14 ·

I got my question answered quickly

Reply from MoneyGram International2026-07-15

Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!

F
FaridaQureshi · 2 reviews · Experienced 2026-07-13 ·

It was amazing to talk you her 😇

Reply from MoneyGram International2026-07-14

Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!

J
Joy Hoque · 1 review · Experienced 2025-08-12 ·

Money didn't refund

August 1, 2023 I sent the money to my friend hundred dollars and they did in give me the refund. This company is a scam. They said it's a glitch. I sent it to the wrong account number. That's why they didn't refund me. by the policy, even though I sent it to the wrong account number they're supposed to give it back because it's their computer problem before that. Reference number 86758967. Money from Farzana is on the way! REFERENCE NO. 86758967 SENT TO Haroon Ar Rashid Mithun , Banglade... AMOUNT 11,172.15 BDT RECEIVE OPTION Bank Account •••• DATE PREPARED August 01, 2023 at 3:23 PM EST

Reply from MoneyGram International2026-07-14

Thank you for taking the time to leave a review of MoneyGram. We are sorry to hear that your recent experience with us did not meet your expectations. We apologize for any inconvenience this may have caused you. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Please visit MoneyGramFeedback.com to tell us more about your experience.

I
I V · 1 review · Experienced 2026-07-13 ·

It was done quick and effective

Reply from MoneyGram International2026-07-14

Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!

V
VEERAWAT · 2 reviews · Experienced 2026-07-13 ·

Answer and explain clearly and…

Answer and explain clearly and reasonable.

Reply from MoneyGram International2026-07-13

Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!

E
Eugene Parrott · 3 reviews · Experienced 2026-07-13 ·

I trust and enjoy using the MoneyGram…

I trust and enjoy using the MoneyGram app.

Reply from MoneyGram International2026-07-14

We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!

M
MIKHEILI ARABULI · 3 reviews · Experienced 2026-07-13 ·

thank you For your attention

Reply from MoneyGram International2026-07-14

Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!

c
customer · 2 reviews · Experienced 2026-07-10 ·

Absolutely awful

Absolutely awful. Every time I want to make a transfer, no matter the amount, I am required to prove "source of funds". This I have done repeatedly and this requirement delays every transfer by at least two days. So what should be done in minutes, takes three days plus additional emails and phone calls. I am actively looking for an alternative.

Reply from MoneyGram International2026-07-14

Thank you for taking the time to leave a review of MoneyGram. We are sorry to hear that your recent experience with us did not meet your expectations. We apologize for any inconvenience this may have caused you. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Please visit MoneyGramFeedback.com to tell us more about your experience.

I
Isabel · 1 review · Experienced 2026-07-13 ·

Very Good!!!

Reply from MoneyGram International2026-07-14

Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!

J
John · 20 reviews · Experienced 2026-07-13 ·

Transaction made 5/6 money dissapeared in a black hole .

I made a tranaction with Moneygram 5/6 -2026. Money was withdrawn from my account. I paid with Trustly. Moneygram says they havent received the money. Trustly clamis money is receied by Moneygram. I received a transaction number from Trustly which I sent to Moneygram customer service. After discussing the case with customer service the case was escalated to a special department 25/6 and I was promised an answer within 10 working days. I hear nothing from Moneygram and 14/7 I contacted customer service again. Customer service at Moneygram told me that my case was closed without any action. I asked why I wasn´t informed. Customer service response was: Do you want us to create a new case at special department and wait an additional 10 working days? Today 17/7 I received a mail from Trustly that money is refunded. So money is found. But Moneygram did not provide any feedback. I have sent feedback to Feedback address mentioned by Monygram twice and never received even a confirmation mail.

Reply from MoneyGram International2026-07-14

Thank you for leaving a review. We apologize for any negative experience you may have had while using our services. We appreciate your feedback and hope to make improvements in the future. Thank you for choosing MoneyGram. Please visit MoneyGramFeedback.com to tell us more about your experience.

s
samir belkhdar · 6 reviews · Experienced 2026-07-12 ·

Attention, MONEYGRAM SCAM

Attention, SCAM. Still waiting for a solution of a blocked transaction but they pretend being deaf. They take money in 2 secondes from my bank account, and when i prove they have a problem, each time they say wait 10 days. Now after 5 days of waiting, they tell me to be patient for more 10 days. Are these people sick or what ? They do not give any solution. What a bullshit service. My lawyer is in charge now. Do not use this service. And stop showing hou care about your customers here in reviews. All you do is just but drama

Reply from MoneyGram International2026-07-13

Thank you for leaving a review. We apologize for any negative experience you may have had while using our services. We appreciate your feedback and hope to make improvements in the future. Thank you for choosing MoneyGram. Please visit MoneyGramFeedback.com to tell us more about your experience.