Namecheap

Never able to send or receive mail

Never able to send or receive mail, it was quite frustrating. Try to make your platform experience easy, seamless like sending and receiving emails from Google account.

Excellent - holds themselves accountable with high standards

Truly accountable, as a genuine domain registrar and marketplace should be. Reasonable pricing for most TLDs and proper follow-through. Using their services since 2018 with no issues thus far. All-around perfect.

Support was efficient

Support was efficient, kind, and a real human. Fixed my issue with ease. Shared relevant resources, and was not pushy while I took time to navigate and follow steps shared. AI assisted to start and route to right agent, but really appreciated the real human support especially now days.

Excellent service provider and response…

Excellent service provider and response is always prompt .

Bought .love domain for my personal non-profit website — Got accused of being russian and supporting war, banned twice, ignored me and their own rules

Bought .love domain for my personal non-profit website. After a month they banned me because I wasn't replying to their emails (I didn't received them) about that WHOIS data is not valid and I need to change it and ladies and gentlemen... blocked access to my account so... I wouldn't be able to change that WHOIS data? I don't what are they were thinking. Anyways, I said that this data is valid, you can call me by that phone number I typed or come visit me at this address but they just kept saying "it's not valid", I asked WHAT EXACTLY is wrong in the data I provided, they once again replied "It's not valid, you typed fake data blah blah". And then they banned me TWICE because they saw that my domain is linked to some cheap server located in Russia and they said also sent me an article that Russians allowed as long as it's non-profit and doesn't support Putin regime of destroying Ukraine. And ended with that you either dox yourself with a selfie next to photo of your passport that you are not from Russia or go shit yourself because apparently your .love website doesn't fall for non-profit and not supporting war in Ukraine. And when I once again replied that data is valid, I'm not from Russia, I'm not going to send my passport to some sketchy domain website that does this bullshit and even if I was I didn't broke their rules, my site was completely non-profit and it didn't contained anything about war in Ukraine or supporting Russia, I just rented VDS that costed $1 a month from the advertisement in the Google search, like wtf??? And after that reply they ignored me for a month and all of a sudden replied once again that data is invalid, I need to show them my passport and my website doesn't fall for their rules (???). Moreover the website was about LGBTQ+ stuff. In Russia being openly gay means jail/big fine, trans surgeries banned etc And by NameCheap logic it's totally makes sense for a russian buying a .love domain to spread russian propaganda at the same time with LGBTQ+ one propaganda on his website or whatever they thought instead of simply visiting MY WEBSITE THEMSELVES to see there is nothing about they are accusing me of! What's next? You gonna accuse a jew in supporting nazi Germany? Thought I got a best deal for .love domain but instead got scammed and got worst experience ever imaginable, this is beyond just scamming.

Great experience

They ignore a domain selling DRUGS that breaks their own rules

I reported a .ca domain Namecheap is the registrar for — an online shop openly selling illegal drugs and marketing them, with false medical claims, as a cure for depression, anxiety and PTSD. These claims can genuinely harm people's health and lives: someone close to me believed them at her lowest point, and it nearly cost her her life. I gave Namecheap exactly what their process requires: the domain, the URLs, and screenshots. Publicly they told me "zero tolerance" and that they'd "prioritised" it. Privately they rejected the same report as impossible to verify — on a site that openly admits, in its own words, what it sells — and even cited ICANN and GDPR, neither of which governs a .ca domain (that's CIRA, Canadian law). All of this only suggests my report was never actually reviewed. Since then, my follow-ups have simply been ignored. Their own site states: "Namecheap's investigation, regardless of whether we are registrar and/or hosting company, is the same for both." In other words, registrar or host, they still investigate and act in line with their own rules. This is an indisputable breach of their own AUP, so acting on it is simply enforcing the rule they wrote themselves. Namecheap is a large, reputable registrar that clearly stands by its word; I would genuinely prefer not to be convinced otherwise. I'm only asking them to look at it and act.

Seamless experience every time!

I have been with namecheap for about a year now. I recently bought another domain and my business emails through them. The buying and checkout process is easy and everything worked as intended.

review

i do not have issues

NameCheap Review

The customer service agent who assisted me was extremely patient and understanding when it came to checking on the SSL Certificates in my website account. All of my questions were answered and verified. The agent went above and beyond what the customer service job required! Reasons like this is why I like using NameCheap!!

Excellent Service.

Too expensive compared to other brands

Best customer service in hosting…

Best customer service in hosting industry

Turbulence and a rough landing, but the plane landed safely

Ok, this is the most recent update, 7/27/26. I went with them not only for pricing, but also because they offered full transfer service. I didn't have the time to tinker with something I rarely do and kinda have to re-learn each time I stand my little portfolio of sites up at a new place. The transfer seemed to go ok, with a few small glitches. But the WP-admin was still pointing to my old hosts, which was a concern, for me, because it wasn't clear where edits were being written and what would happen once my hosting was fully cancelled. I asked some questions about this and another domain file that I suspected was just the equivalent to the zipped folder for the cPanel transfer, but I was hesitant to delete without certainty. Once the sites were transferred, however, I was also transferred from "concierge" to "support." Support initially responded with, I don't know, you'll have to take a look at it or fix it, yourself. Since I didn't set it up, I had no idea what they had done and, again, the whole point was to not waste time doing this back-end stuff. I deleted on one site what seemed an obvious problem, and one whole site crashed. Couldn't even get to the back-end to undo it. The plugin and the ultimate PHP problem were related, but ultimately the core issue was a PHP version issue. I spent a lot of time trying to fix that and some other problems. For non-developers, "support" is basically a DIY pushback. I accept that my expectation of "whole to whole" may have been beyond the scope. If you have that time/interest to tinker, cool. If you expect to go from having a pre-move fully functional ecosystem to a post-move functional ecosystem without hours of your time in the process, maybe not for you. HOWEVER, I wll say that after posting a review here, I did get some proactive help which fixed everything in the immediate, and my relief was enormous. So, in the end, it turned out alright and I feel better. I acknowledge I have/need/want handholding on this in a way that you have to pay more to get. But that may be true for many out there, so just know what it is.

Good Service

The BEST

The BEST! As someone who has zero experience in IT or computer, their live support really make evreything easy to follow.

Always my goto place to buy domains.

Pricing is perfect

It's Fantastic

Great support staff and system