Namecheap (www.namecheap.com) has a 4.4 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What I most like about them is there support, which is very prompt and help every query to extent they can. Thanks Namecheap
Hello Jaward, Thank you for your kind words! We are glad to hear you have had a positive experience with our support team. We are always here to help. Best regards, Namecheap Team
Been using name cheap for four years now and am impressed with the great services
Hello Bwire, Thank you for your feedback and for choosing Namecheap over the years! We are glad you have had a great experience with our services. Best regards, Namecheap Team
We have experienced many of the same problems with Namecheap. After being a customer for several years, we have repeatedly found their customer support slow, frustrating, and ineffective. Most recently, our website and email services became unavailable, leaving dozens of employees unable to work properly for several days. Because Namecheap does not offer phone support, we had to rely on live chat and written responses. Replies were often delayed, repetitive, and did not resolve the underlying issue. We were initially told that the problem was on our side. However, after hiring an independent third party to investigate, we were informed that the issue appeared to be connected to our nameserver configuration on Namecheap’s end. During the outage, we continued to be charged for other services. The disruption affected employees and clients across several countries and caused significant damage to our daily operations, productivity, and professional reputation. What was most disappointing was the apparent lack of urgency or accountability while so many people were unable to do their jobs. Based on our experience, I would strongly caution businesses against relying on Namecheap for critical website, domain, or email services. When a serious issue occurs, the absence of phone support and the difficulty of obtaining a clear, effective resolution can turn a technical problem into a prolonged business crisis. I hope this review helps other businesses make a more informed decision.
Hello Erik, We are sorry to hear about your experience. We would like to be able to check this from our side. We have sent you a private request for more information so we can investigate further. If you can respond, we can look into it for you. Best regards, Namecheap Team
I love working with you guys, your support and your service is second to none...cheers guys
Hello, Thanks for your feedback! We are glad to know you have been satisfied with our services and support. Feel free to contact us if you need any assistance in the future. Best regards, Namecheap Team
Services very good. Thank your team
Hello, Thank you for your kind feedback! We truly appreciate your support and are always here whenever you need us. Best regards, Namecheap Team
Nandakumar K. helped me a lot
Hello, Thank you for sharing your feedback! We are delighted to know that you are satisfied with our customer support. However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future. You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines: https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews Your understanding will be highly appreciated! Best regards, Namecheap Team
Very disappointing experience with Namecheap. I noticed an unauthorized charge on my card, and when I contacted their customer support to request a refund, they refused to resolve the issue. What made the situation even worse was the poor customer service. Instead of properly investigating the unauthorized charge and helping me, they were unhelpful and unwilling to take responsibility. I expected much better from a company like Namecheap. Charging a customer without proper authorization and then refusing to provide a reasonable resolution is unacceptable. I would strongly recommend being very careful with your payment methods and monitoring your card transactions if you use Namecheap.
Hello, We are sorry to hear about your experience. We would like to be able to check this from our side. We have sent you a private request for more information so we can investigate further. If you can respond, we can look into it for you. Best regards, Namecheap Team
very good , amazing
I have never had an glitch on my emails or web hosting so far.
Hello, Thank you for your feedback! We are glad to know you have been enjoying our services. If you ever need any assistance, do not hesitate to reach out. We'll be happy to help. Best regards, Namecheap Team
Great prices and easy to use - no learning curve.
Hi Megan, Thank you for sharing your experience! We're thrilled to hear our platform and pricing have met your expectations. If you ever need help, we're always here. Best regards, Namecheap Team
I am tired. I have a couple of shared servers with Namecheap and had hopes to do more work, but no... I cannot justify the horrific service or the fact that nobody in tech support seems to know anything. I rent dozens of servers on multiple platforms, and this is abysmal. I recently found out that a communications tool we built in our CRM, which sends email reports, is not working. I spent 14+ hours trying to explain to various tech support staff that it was an IP Reputation issue, and nobody seemed to understand this. I suggested a new IP, after which they said it was probably the way the mail report was configured. NOPE. In the end, after they tested this with a report sent to one of their outlook.com email addresses, the tech realized the IP was blacklisted. So, my request, after 14+ hours, was to ask them to provide a dedicated IP not used by a million other people, and provide it gratis for 6 months because that's the least they could do for their inept support. The tech support person talked to their manager, I suppose, and they offered me 1 free month. Hang on to your seats, folks... that's a whopping $4 compensation for my time, effort, and energy. For anyone looking for support... expect this 20+ times during any support request: "Thank you for clarifying. I will need 10 minutes for the process." Unless you're bored and don't mind dealing with tech support for half a day on a server issue, I would suggest you think hard about using this service. They are the worst, in my opinion. *** Update: Mid service request, I get this message... Hello, my name is XXXXX, and I will assist you further. Please give me 5-10 minutes to look through the question you have asked. The jacked-up thing is that XXXXX transferred me to the last person who was working through some records. I swear, you can't make this stuff up!
Hello Marcus, We're truly sorry to hear that your experience did not meet your expectations. We understand the concerns you've raised and appreciate you taking the time to share such detailed feedback. We would like the opportunity to investigate this matter thoroughly, however, we'll need some additional information to review your case properly. If you can respond to the Private Request we've just sent in Trustpilot, we will make sure to investigate the case with the team. We hope for your cooperation. UPD: Thanks for the details! Our team will contact you via email as soon as possible. UPD: The team investigated the case, and as we can see, the issue has been resolved now. If you ever come across any questions or have additional feedback, we are here for you. Best regards, Namecheap Team
I was amaze that the namecheap customer service help alot to fix my issue on SSL , it was fix and resolve ahead. thank Uthara N.
Hi Rodel, Thank you for your wonderful feedback! We're delighted to hear your SSL issue was resolved and that you had such a positive experience with our support team. As a friendly reminder, Trustpilot may flag reviews that include personal information, such as the names of individual support representatives. We kindly ask that you avoid mentioning them in future reviews. You can find more information in Trustpilot's guidelines: https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews Thank you for your understanding! Best regards, Namecheap Team
We have been loyal users of namecheap for more than 8 years. We have had problems many times and their customer service is abysmal, circular and incompetent. Most recently they took down our web site and email somehow for fifty people for five days and couldnt care less. Responses took hours to days since they have no phone calls and their chat is awful. They are truly one of the worst companies I have ever had the misfortune to work with. We are working to register complaints with the federal consumer protection agency and agencies in two states. Stay far away from Namecheap if you value your businesses reputation. ----- Namecheaps reply is absolute nonsense. After days of chats and nonsense replies that issues are on our end we used a third party who found out it was them and that they had vindictively cut our name server while continuing to charge our credit card for many other features. We have had fifty people unable to do their jobs now for almost a week and since namecheap doesnt do phone calls (they don't really do anything but make stuff up repetitively even after you reply). Their link for biometrics doesnt work on Samsung phones (too blurry). Namecheap every one of our employees will use their downtime to post negative reviews about what they experienced and their loss of livelihood until you get us back up and running. This represents people in USA, Canada, Europe, Taiwan, China, Korea and Hong Kong. Yoi ate truly a terrible company with no regard for your loyal customers. I hope we can be a warning to others.
Hello David, We're sorry to hear about your experience and understand how disruptive this situation has been for your business. Please note that hosting services become unavailable once they expire, so it's important to keep renewal information up to date to help avoid such situations. We've located your case, and it is currently being prioritized by our team. At this time, our team is actively working on the restoration process. It does require some time to complete, but we'll provide you with an update as soon as possible via the existing email thread. We appreciate your patience and cooperation while we work to resolve this for you. UPD: The team investigated the case, and as we can see, the issue has been resolved now. If you ever come across any questions or have additional feedback, we are here for you. Best regards, Namecheap Team
They live up to their name. Simple to use, good prices, and great to work with even if you are changing registrars.
Hi Tim, Thank you for sharing your experience! We're glad you've had such a smooth experience with us. We truly appreciate your trust and look forward to supporting you for many years to come. Best regards, Namecheap Team
its over 5 days I have issue with my business email which I bought premium service of name cheap C-panel email, and live support just give me waiting time and after that agent left and new one come and ask for another 30 min and they keep repeating this until 4 to 5 hour passes, than they said we will inform you via email and today is 4th day I have same situation same problem I don't reccmend any new owner to buy domain from them, I responded them in private with the case number they gave to me: ID NC-TCL-4963, And again it's more than 10 hour from my last last complaint but still no progress to my problem, im using this from past 4 years now, and till today not a simple problem has been solved in 1 day, I am paying for services which I can't even utilise,
Hello Asad, We're sorry to hear that your impression fell short of your expectations. Rest assured that we are eager to investigate the case in more detail for you, but we will need some additional information. If you can respond to the Private Request we've just sent in Trustpilot, we will make sure to investigate the case with the team. UPD: Thank you for details provided. We sincerely apologize for the frustration and inconvenience you've experienced. We'd like to assure you that our team is actively investigating the issue to resolve it as quickly as possible. We will keep you informed and provide an update as soon as we have any news via existing ticket. Best regards, Namecheap Team
I was facing a problem Of SSL Certification , I contacted namecheap’s support , they Oriented me and Now , All Good . Thanks
Hello Oussama, Thank you for sharing your feedback. We're sorry to hear you're experiencing difficulties with your SSL certificate. Please note that the free SSL certificate can only be issued once the domain is correctly pointed to your hosting account. Once done, the installation completes automatically, though you can also speed it up manually in cPanel. We were unable to locate any previous support requests related to this issue, so our team has followed up with you via email with detailed instructions. If you need any further assistance, please reply to that email with the requested verification details, and we'll be happy to investigate your case further and help get everything up and running. UPD: The team investigated the case, and as we can see, the issue has been resolved now. If you ever come across any questions or have additional feedback, we are here for you. Best regards, Namecheap Team
The price is reasonable, and I'm happy with the service. I was worried about my email, but they're handling it very well. Thank you
Hello, Thank you for your kind feedback! It's a pleasure to know that our team was able to put your concerns at ease. If there's anything else we can assist you with, please don't hesitate to contact us. We're always happy to help! Best regards, Namecheap Team
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