NameSilo (www.namesilo.com) has a 4.6 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 9% of negative reviews. Last updated 2026-08-10.
Sunny was the best! Our domain expired and we weren't receiving the email confirmation to renew it! Got it back live. Love the LIVE CUSTOMER SUPPORT and not agents who cant help with anything!!! Thank you REAL HUMANS from namesilo!
My experience with Namesilo has been great. Had a small issue recently that was taken care of quickly and easily by Sunny.
absolutly perfect. Good service and very pro-active!
Their customer support is very good. Nii was very friendly and helpful, plus having an actual person to chat with is something you don't always get these days.
Awesome technical support. My email server went down at 11pm, so I was not able to get the verification code. Steve had me up and running by 11:30pm.
Good and quick communication
I was served first, then Olive waited for me online so that I would complete my actions. I know of customer waiting time, but He waited for over 5 minutes without closing the chat. Thank you.
Leonard stayed with me while we worked through a DNS Nameserver issue that was someone else's problem. I appreciate the patience and assistance to guide me through correcting it.
Leonid was very patient, as I had to correct a few things before editing and paying the annual NameSilo fee. I was guided through the documents that needed to be uploaded and given login tips. Thanks for the personalized service!
Thank you Ben for clear instruction and useful help
As a bulk domain owner, I've been doing business with this company for years. Their customer service is Excellent. Every support ticket is handled within seconds. They're amazing. I felt compelled to write this review after being assisted by a wonderful staff member named Steve, who turned what would've been a nightmare scenario into a walk in the park. Thanks Steve!
I wished i could a negative review Extremely disappointing experience domain suspended with no clear explanation I had an extremely frustrating and damaging experience with NameSilo. My domain was blocked/suspended/deactivated, and instead of giving a clear explanation, their support kept asking for more details while avoiding the main questions. I repeatedly asked them to explain: * the exact reason the domain was suspended * whether there was an abuse report * what evidence or report was used * what policy was allegedly violated * whether any notice was sent before the suspension * what steps were required to restore the domain They did not give a direct answer. This is unacceptable for a domain registrar. A domain is not a minor service, it can control a website, business emails, customer access, and the reputation of an entire business. Suspending or blocking a domain without clear notice, evidence, or restoration instructions can cause serious business damage. What made the experience worse is that I was not refusing to cooperate. I was actively asking for the information needed to understand and resolve the issue. But instead of transparency, I received vague responses and repeated requests that did not answer the core problem. In my opinion, this is one of the worst support experiences I have had with a registrar. If a company can disable a domain, they should be able to clearly explain why, provide the relevant report or evidence, identify the exact policy issue, and give a direct path to restoration. Based on this experience, I cannot recommend NameSilo. Domain owners need reliability, transparency, and urgent support when something goes wrong. I did not receive that here.
Really helpful and pretty quick resolution to no longer being able to access my 2FA codes after phone upgrade and being locked out of account. (Word to wise: Be sure to know or reset your 2FA authentication app backup password or export the profiles before trading in an old phone!)
Excellent support from Sunny. My only suggestion is to offer additional account recovery methods (such as verified phone or authenticator app) for urgent DNS situations.
Sunny was great. Responsive, knowledgeable, and even though what I was wanting wasn't available, did let me know of other options that were available. This was my own limitation, not that of Sunny, nor NameSilo's. 15 out of 10. Highly recommend.
Olive went well above her time to assist me. I appreciated her patience and skills(expertise).
Ali was professional, timely and helpful. We need more folks like Ali in customer service!
Ali was quick with replies and very helpful. So nice to have an actual human in these days. Great service!
Extremely Disappointing Experience We purchased a domain through Nemsilo and have been a loyal customer for years, which makes this experience even more disappointing. Without any prior warning or notification, Nemsilo blocked our account and effectively locked us out of access to a domain we paid for. No explanation was provided, and despite multiple attempts to contact support, we have received no clear reason for the action taken against our account. To make matters worse, they are not issuing a refund, despite preventing us from using a service we legitimately purchased. If there was an issue with our account, Nemsilo should have communicated it clearly and given us a chance to resolve it before taking such drastic action. If this issue is not resolved promptly, I will continue to share my experience through negative reviews on public review platforms.
107 reviews matching