Navy Federal Credit Union (www.navyfederal.org) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 77% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Thank you for being part of our Navy Federal family, Timothy! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you. Kai, Navy Federal Social Care Team
Daniel, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you! Edward, Navy Federal Social Care Team
Them actually giving me a loan is wat made my experience great and they made it easy to get my car.
Rodriquez, thanks so much for taking the time to leave your feedback for us! We're so happy to hear about your positive experience with your auto loan. We're looking forward to our next opportunity to serve you, and we hope you enjoy your new ride! Kai, Navy Federal Social Care Team
All agents my loan was associated with were great. All questions we had were answered in a very timely manner. It seems I made a good decision going with NFCU. Ed & Glenda East
Thank you for being part of our Navy Federal family, Ed & Glenda! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you. Kai, Navy Federal Social Care Team
My loan process took a while but I understand everything must be correct. Tammy and everyone at Navy federal in moyock, N C was very helpful though out the entire process. Also my loan processer Victoria kept me up to date on my loan.
Thank you so much for sharing your experience, George! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with Tammy, Victoria, and their management teams. Emma, Navy Federal Social Care Team
The customer service is very patient and they listen and get anything I need solved. They make sure I’m satisfied with everything before the call ends. They have a lot of benefits and im very satisfied with them as a new member.
Tylandra, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you! Sage, Navy Federal's Social Care Team
Fast service at the teller line. Great rates are offered on IRAS and MMS Accounts
Loretta, thanks so much for sharing your branch feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you! Kai, Navy Federal Social Care Team
Thank you for being part of our Navy Federal family, Francisco! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you. Sage, Navy Federal's Social Care Team
Very well organized. The entire process went very smoothly.
That's what we love to hear, Robert! Thanks for taking a moment to share! Kinsley, Navy Federal Social Care Team
Why do you keep soliciting me to apply for a credit card if you don’t approve me.???? I have 2 navy federal accounts. Checking and saving. I will cancel one now and move to another bank. The next time you solicit me I will cancel the other account. You are a predatory lender . Very unfair and unfortunately bad customer service.
Michael, I'm sorry to hear you haven't had a good experience with us. We are always available 24/7 at 1-888-842-6328 if you have questions about your cards or applications. Lydia, Navy Federal Social Care Team
We appreciate you sharing feedback about your experience, Yvette! Jessica, Navy Federal Social Care Team
Navy Federal was very easy to work with, very reachable for questions and made the whole process run smoothly!
Karen, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us. We look forward to more opportunities to serve you! Holly, Navy Federal Social Care Team
I appreciate all the hard work the team put in with making the home buying process possible
Thank you for sharing this feedback, Fahneshia! We're happy we could provide assistance when you needed us, and we look forward to future opportunities to serve you. Emma, Navy Federal Social Care Team
I love the ease of which I applied for and was approved for the loan. I also love the fact that when I went to pick up my check, everything was complete within minutes. Customer service was great.
Curtis, thanks so much for taking the time to leave your feedback for us! We're so happy to hear about your positive experience with your auto loan. We're looking forward to our next opportunity to serve you! Holly, Navy Federal Social Care Team
It was a quick and easy process. We were able to get the best rate possible through NFCU. It was a wonderful experience.
Thanks so much for sharing your feedback, Jody! We're so pleased to hear about the ease of your loan application and great rate. We're looking forward to our next opportunity to serve you! Holly, Navy Federal Social Care Team
Thank you for taking a moment to share, Richard! Kinsley, Navy Federal Social Care Team
To be able to receive the best customer service 24/7.
Thanks for taking the time to leave your feedback, Christopher! Lydia, Navy Federal Social Care Team
Most of the contact process was done online. That said, a real life person was available for contact, that I used, and the event that there were any questions or issues. The process was very straightforward.
We're glad to hear you had a good experience, Michael -- thanks for sharing your feedback! Amelia, Navy Federal Social Care Team
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