Navy Federal Credit Union (www.navyfederal.org) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 77% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Travel, Amazon, TSA , rental car benefits. Wish they could raise the dining and gas points.
Thank you for sharing your candid feedback about our current credit card rewards program, Von. I'll share this with the appropriate teams for review. Riley, Navy Federal Social Care Team
It was extremely hard to get ahold of all the agents. They never answered their phone, returned calls from left voicemails, or replied to emails.. Closing week was so incredibly stressful, I would not recommend NavyFed as a lender to anyone looking to purchase a house. They have great rates but at what cost and headache…
Kayla, I'm sorry to hear you haven't had a good experience with us. I hope we'll have an opportunity to provide the world-class service we strive for in the future. Jessica, Navy Federal Social Care Team
Excellent service, always there for phone guidance. Everything went smoothly and closed ahead of our expectations.
Thank you so much for sharing your experience, Earlaine! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with the employee that assisted you and their management team. Kai, Navy Federal Social Care Team
I expected a lower interest rate. Other than that I am happy with the service and my experience with NFCU.
West, thanks so much for taking the time to leave your feedback for us! We're so happy to hear about your positive experience with your loan. We're looking forward to our next opportunity to serve you! Holly, Navy Federal Social Care Team
I will be honest, i would never use Navy Fed to purchase a home again. I can not give my whole story but i did have 4 different closing dates. I had 6 diferent loan processors. We closed two weeks late. Almost issues was because of Navy federal.
Thank you for taking the time to provide candid feedback, Joel. I'm sorry to hear you didn't have a positive experience with the mortgage process. I'll be sure that your feedback reaches the right team, so it can be considered for future improvements. Thank you again for your review. Gretchen, Navy Federal Social Care Team
Very helpful in the planning and it is going well, also asked a question about borrowing money from 401 and he explained all the ups and downs.
Thanks for taking the time to leave your feedback, Dennis. Lydia, Navy Federal Social Care Team
Was able to discuss options
Gail, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you! Kai, Navy Federal Social Care Team
The friendly employees. How quickly clients are serviced. Cleanliness of the space. Knowledge of the staff in the facility. There could be a few extra employees to help the massive influx of patrons.
Thank you for being part of our Navy Federal family! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you. Holly, Navy Federal Social Care Team
I have recently given all my business to Navy Federal credit union. In doing so I transferred a couple of loans which had been open for several years. Recently, I had an emergency to cut down some trees and needed a short term loan. They gave me the loan but at a second tier rate. They stated that even through I have an 800+ credit score with no derog ever that since I had loans less than a year old with them I was "high risk" I went with them because their rates were better. I don't like their payment options on their app though and if you ask a question through email you get an automated response. I have asked someone to call me regarding this recent circumstance and I'm not a valuable enough customer apparently that someone can actually pick up a phone. Matter of fact I would bet this review gets an automated apology with a number to call if I have further questions. I highly recommend PenFed or USAA. They are definitely more accommodating and have similar rates with more perks.
Jimmy, I'm sorry to hear you haven't had a good experience with us. I hope we'll have an opportunity to provide the world-class service we strive for in the future. Jessica, Navy Federal Social Care Team
I was trouble logging into my account to make a payment and when I called customer service the women I spoke to did not seem confident helping me. I didn't time it however in had to be 15 to 29 minutes to handle something that should taken 5. When she finally completed the transaction, I asked to set up auto pay and she fumbled for a while before telling me she couldn't set it up. THANKS FOR YOUR REPLY, HOWEVER I WOULD HAVE AXPECTED SOME HELP WITH MY ORIGINAL PROBLEM OF SETTING UP AUTOPAY. IT SENDS THE MESSAGE THAT YOU DON'T REALLY CARE!
Charles, thank you for taking the time to provide your feedback. I apologize that you didn't have a positive experience when calling us. I'll be sure this feedback is shared with the correct teams for evaluation. Furthermore, I hope we'll have an opportunity to provide the world-class service we strive for in the future. Thank you again for your review. Kinsley, Navy Federal Social Care Team
I just think the fees are too high, especially when they know members have so many insufficient fund fees I mean really this is juggling out here. The phase cut it down like a Christmas tree in the forest a week before Christmas what else that’s it the fees, when all the Miller trying to do is pay bills and keep from starving it’s gotta be a better way right now. I feel like the Bank treat me like it’s just a big Check Cashing Store. That’s how I feel right now. Thanks for letting me vent.
Thank you for reaching out to share your feedback with us, Spring. If you'd like to discuss your account in further detail, please don't hesitate to give us a call. We're available 24/7 at 1-888-842-6328, and we'd definitely like an opportunity to determine what happened in your situation. Thank you again for your review. Craig, Navy Federal Social Care Team
This bank offers great credit card options, no balance transfer fees ever. I was able to consolidate everything and have the lowest interest rate around. I also have a HELOC with them. Super easy process, didn't have to leave my house. Everything was done online from application to closing. 24hr customer service is great as well, not to mention they have your back if a merchant rips you off. I had a furniture company cheat me. Big ticket. They investigated and sided with me. Great to know someone has your back against predatory companies. 5 star all the way!
Karen, this is awesome feedback -- thanks for sharing! We love hearing that members have had a great experience working with us, and we're excited to have more opportunities to serve you in the future. Thank you for being part of the Navy Federal family! Gretchen, Navy Federal Social Care Team
Rational, professional and sympathetic listening to understand and propose solutions; that is Navy Federal Credit Union every time, any time.
Thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you! Dawn, Navy Federal Social Care Team
I just love how the customer is important with Navy Federal
Thank you for your review, Denise! Hayden, Navy Federal Social Care Team
Well am still waiting for that help and guidance that is referred to in the intro. Six year don’t recall a plus for an any one calendar year. At this point my account has decreased by approx 100k . Had it made even 3 or 4% over these past six years would have been nice . Always hear what the market is making not about what my account is loosing! What we can do to improve it, strategy for going forward.
Thank you for taking the time to share your experience with us, James. We value your feedback and will ensure it's shared with the Navy Federal Investment Services leadership team for consideration. We look forward to future opportunities to provide you with the world-class service we strive for. Thank you again for your review. Dakota, Navy Federal Social Care Team
I appreciate you reaching out to share your review with us, Clyde. If you'd like to discuss your recent application in further detail, please don't hesitate to give us a call anytime at 1-888-842-6328. We're always available for any future needs you may have, and look forward to opportunities to serve you. ~Craig Craig, Navy Federal Social Care Team
What makes it great is they did and do what they have done every loan ect I've done with NFCU. They had clear and defined rates and policies, they had people that explained the options and process, they answered questions and had options and solutions when needed. This loan required more time and a correction as the dealership had a policy that slowed things down, they were not familiar with pre approval check or the system of contacting for confirmation and needed guidance. NFCU corrected an error submitted and allowed the process to continue successfully... They've always done great and are a pleasure to work with... did I mention good/fair rates/fees..
Thank you for being part of our Navy Federal family, John! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you. Edward, Navy Federal Social Care Team
They give you an opportunity to build your credit
We're glad to hear you had a good experience, Cortez-- thanks for sharing your feedback! Riley, Navy Federal Social Care Team
My NFCU financial advisor is the best. There when you need him and not hounding you when you don't.
James, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us. We'd be happy to pass along your kind words to your advisor and their management team. We look forward to more opportunities to serve you! Sage, Navy Federal's Social Care Team
Very easy to work with. Very satisfied.
Thank you for being part of our Navy Federal family, Michael! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you. Dawn, Navy Federal Social Care Team
203 reviews matching