NextSmartShip

Really helpful

Oliver PatonUnited Kingdom · 1 review · Experienced 2024-10-28 · Posted 2024-10-28

Terrible company

Terrible company. Most of these reviews are clearly fake. Ive been working with them for a year.... or trying to but they are a complete mess from start to finish. Lost goods... constantly! bad communications and a horrible system. Im finally giving up and getting all my products out of there at a great cost. Please avoid like the plague!

Mohamad KwefiAustria · 2 reviews · Experienced 2024-09-01 · Posted 2024-10-11

They promise a lot but do little

I do not like to give reviews but working with them was really DISAPPOINTING the following promises was given 1. Promise: Shipping price is $x for 1 unit Reality: Shipping is $x + ($4-$5) Dollars per unit!!!! and when you address the issue they say we can only really know after we send your first order... what a joke, you already had information about the size and weight and product type and images as you gave us the quotation. 2. Promise: Shipping times to USA avrage 7 days Reality: most orders took way more ... the avrage was 12 days 3. Promise: Processing time within 1 day Reality: Most orders needed 3-5 days and some orders up to 7 freaking days! 4. Promise: we do good packing to avoid package damages. Reality: 90% of customers complained about damaged packaging. I will never work with them ever again.

Amazing and professional

Amazing and professional. The folks at Next Smart Ship are true advisors to our fulfillment process and have been great ‘boots on the ground’ ensuring our products are flowing smoothly!

Dont give you the right infomation or delivery date…

At the moment you don't get the latest information you contact them and you don't get help just here's the link to tracking please watch that. Parcel is moving smoothly given 3 star to be fair as can always get hold of customer service on line when ever but need to be able to give a delivery date when recive parcel. If I get the delivery date given to day will change rating

Exactly what we needed!

We started using NextSmartShip earlier this year and as a new company, we had a big learning curve. Thankfully, the team at NSS (in particular, Sienna Wu!) has been a lifesaver. Her communication and swift support has given us exactly what we needed to grow quickly. 🙏🙏 We look forward to a long relationship with NSS!

Reputable company

Had some issues with part of my order, but NextSmart was quick to resolve the issue.

Disappointing experience

Initially, we were excited about this 3PL. But when we started working with them, they broke every promise. They says they would count the items on the same day of arrival at the warehouse, but it usually takes 3-4 days. The fulfilment is not what I expected: 1 week later and some packages are still not shipped. My experience is short but already very disappointing. Would not recommend it.

A level team

At every level, from onboarding to everyday dedicated support, including their wonderful warehouse teams, we are very satisfied. If what you are looking for is reliablity, clear communication and strong, principled support for your shipping and logistics needs, you have to look to NextSmartShip as your best choice.

Good shipping and other services

Except from the shipping, that most everyone can do. I like that NSS has branding services. It has significantly boosted my business's visibility and sales. I highly recommend them to anyone looking to elevate their brand.

My experience over the last three years…

My experience over the last three years is that NSS is a forward thinking company that puts an honest effort into customer solutioning. Maintains available consults and understands the importance of open communications with all its clientele.

Still a good company

Everything was fine then one day I wanted to know why my orders was on hold, the team responded to me quickly and explained the change of warehouse cause a one day delay which is acceptable to me. They answered my questions quickly and have done a phenomenal job assisting me ever since! I would recommend them considering it was really only one mistake and they went above an beyond to rectify the situation.

Overall satisfying

NextSmartShip makes it very easy to fulfill orders. Sometimes there are issues and customer support was a bit of a hit or miss at the beginning, but now everything is going much much smoother. The customer service manager or whoever was helping us last time was extremely helpful too. He gets stuff solved quickly and efficiently.

It's a good solution for an e-commerce…

It's a good solution for an e-commerce who send worldwide. Team is available most working hours to help in all needs. Shipping price are little lower compared to others. They also offer packing solutions which helps to keep our branding till unboxing But the reacharge for shipment are not immediate and team has to check every recharge so it will takes a day if it's not a working time so any pending shipments and doesn't had balance, will be difficult. Other than that everything is better. Good work

Quite Convenient

Here are the things that I liked about NSS. Very fast service and response times. The processing status is shown transparently. Possibility to choose from different routes. Also, you get assigned a fulfillment advisor and she will take you through each step and patient enough to explain everything that's going on. Makes everything easier for you really.

NextSmartShip provided good and fast…

NextSmartShip provided good and fast service. Huge help for solving delivering orders worldwide. They can reach places where others don't ship to, that solved a lot of problems for us and helped us expand.

Worth the change

We switched to NextSmartShip after a disastrous year with another fulfillment center. NextSmartShip is accurate and speedy, and incredibly responsive to all my request and needs. They cost more fore sure, but it's totally worth it to have our orders processed correctly. We are looking forward to growing our business further now that order fulfillment is going so smoothly.

More than we expected

Kai is a true partner for us. He understands customers expectations and goes the extra mile helping us whenever possible. I personally like that he is a great communicator. Thank you from our whole team.

ONE OF THE BEST FOR BUSINESS AND PARTNERSHIP

One of my best partners in business! Great team, unique service and high level of work etique! Special thanks and respect to Hedwig.

Helped with Supplier

NextSmartShip even helped me navigate a tricky situation with a local supplier. There was a brief delay in handing time due to a warehouse move, but Nss was upfront about it and provided free storage to make up for the inconvenience. Their attentiveness to my concerns makes them a true partner in my success.