NextSmartShip offers simple and reliable order fulfillment services for eCommerce businesses and crowdfunding campaigns. Our all-in-one solutions include smart warehousing, picking, packing, customized packaging, labeling, kitting, assembling, and global shipping. We aim to streamline your logistics operations so you can focus on growing your business.
Written by the business, not verified by us.NextSmartShip (www.nextsmartship.com) has a 4.1 out of 5 rating on OK.one, based on 156 user reviews collected here. It is listed under Business Services and its reputation is good. 77% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 94% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-10-25.
Hedwig loves her work as sales, and as a customer point of view it definitely gives confidence in the company. Beside that she always helps, explains patiently and goes above and beyond so our partnership goes smoothly. We are very grateful.
NSS has help resolved a number of request smoothly and quickly, they are online 24/7 so I can always reach out. The team is quick to help in the best way they can. This has allowed our company to preform and operate without issues or setbacks.
Their platform is incredibly user-friendly, making it easy for me to manage and track my orders efficiently. The integration process was seamless, and their customer support team was always ready to assist with any questions I had along the way. What truly sets NextSmartShip apart is their lightning-fast shipping times and impeccable attention to detail. My customers consistently receive their orders promptly, leading to increased satisfaction and repeat business. Additionally, the cost-effective pricing plans offered by NextSmartShip have helped me optimize my shipping expenses without compromising on quality or speed. In summary, If you're looking for a reliable partner to streamline your shipping process and delight your customers, look no further than NextSmartShip. They have truly earned every one of these five stars!
Super friendly team. I was particularly touched when they welcomed me to visit their office in China - a very professional and friendly environment. Seeing how they work in person gave me great peace of mind. I always say this: get to know the people you invest in.
Nextsmartship has been a solid 3PL provider for my business. The ability to communicate in English is a big plus. While their pricing is fair, I would love to see even more competitive rates in the future. Additionally, a recent warehouse move caused a slight delay in handing times. However, Nextsmartship did offer free storage to compensate, which I appreciated.
NextSmartShip has been a fantastic asset to my business. Integrating with Shopify was easy, and their customer service is generally helpful. Having a team that speaks fluent English makes communication much easier compared to other 3PLs we tried...
I'd say my biggest impression is that they have a great team of (English-speaking) reps who are always happy to help. Recently, I had a bit of snag with a local supplier and their people went above and beyond to find a solution. Highly recommend
Overall, NextSmartShip has been a reliable company. Their customer service is fantastic- everyone I've spoken with has been friendly, professional and everything. The only downside was a slight delay in handling time during their recently warehouse move. However, they were very transparent about the situation and offered free storage to compensate for the inconvenience. I appreciate their attentiveness and proactive approach to problem-solving.
I totally enjoy working with NextSmartShip as they carry you along every step of the way and they have amazing staff that are super patient and very knowledgeable.
I've been using NSS for almost a year, and this month I had the opportunity to visit their office in person and see the warehouse. Why did I think this was a backyard warehouse, that thing was MASSIVE. I'm talking huge space, workers and robots. And I got to see their hundreds of workers prep orders, a first for me. I didn't fully understand the size of the company till now. Big thumbs up, wish you guys to keep growing!
Keeping track of inventory. and shipping stuff out was my least favorite part of this job, so Im very glad NSS can integrate directly with Shopify. Their system just hooks right into Shopify, so no more messing around. with a million spreadsheets or freaking out about running out of stock. Everything's smooth as butter now, which frees up a ton of time for me to, you know, actually run the business.
We've had a rough start due to me having issues with their oms, however, the response was immediate. I received an email letting me know my feedback was appreciated and the issue was fixed the SAME week. I had a similar issue with my previous 3PL and after complaining every single day, I just gave up. You would think big companies wouldn't care much about individual issues, and most of them don't. but NSS. showed up. Did I say I'm impressive?
The fulfillment itself was great, they even helped up by providing insights for our sales strategy. I really appreciated that. The only downside is that the OMS can be a tad clunky at times, though it's nothing too disruptive, I been told t's because of the update. And it did work better after that.
I enjoying working with NSS. The sales are very professional, they helped me find the best logistic solution for my products and explained to me about the taxes very patiently. I also love their 24 hours customer service live chat.
Let me tell you, NSS was a lifesaver when it came to fulfillment our Kickstarter rewards! The whole process of shipping hundreds of items had stressed the heck out of me, but they made it go smoothly. Regarding the time, luckily our backers got their rewards quite fast, I was worried about that bit too! If you're running a kickstarter campaign or any kind of online business, I highly recommend them!
NextSmartShip did struggle a bit with inbounding (can take 3 days) but they have been improving, likely because of their growing customer base. The technology is a bit complex, but they have a good support team that is available to help and it connects well with Shopify, our platform of choice.
Did a great job with our crowdfunding campaign's fulfillment overall, but there were a couple times where communication could have been a bit faster... Still better than other tho
Not bad honestly. Overall, shipments went out and were delivered in promised timeframes. I also like the system that the use so I can track everything down. Perfect for this control freak.
I've been in E-commerce for many years so I've had my fair share of fulfillment "experts". I don't expect anything to blow my mind but I find customer service is the make or break aspect with these companies and nextsmartship out performs all the others in the case.
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