NextSmartShip offers simple and reliable order fulfillment services for eCommerce businesses and crowdfunding campaigns. Our all-in-one solutions include smart warehousing, picking, packing, customized packaging, labeling, kitting, assembling, and global shipping. We aim to streamline your logistics operations so you can focus on growing your business.
Written by the business, not verified by us.NextSmartShip (www.nextsmartship.com) has a 4.1 out of 5 rating on OK.one, based on 156 user reviews collected here. It is listed under Business Services and its reputation is good. 77% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 94% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-10-25.
Alex Zhao is always so helpful, knowledgeable, and quick to respond to any questions. The NSS computer system is world class and better than any I've seen. The chat support is also great and fast... And the prices are the best!... Keep up the great work!
A terrible experience!!! After several video calls with their seller based in Holland, I was confident in NSS... a grave mistake!!! The seller and their system announced a $9 delivery from China. I received a price increase... but only due to the size of the package... no specific amount, so I accepted. But the surprise was huge because NSS added another $10 on top of that!!!! Result... the delivery cost more than my product for sale. No problem, I decided to stop my collaboration, retrieve my products worth $2000 and my balance of $350... they said the seller would contact me... nothing at all!!!! Result... I lost $2000 and my $350 balance. Their scam... yes because NSS is not honest and they are very well organized. It goes like this... the sellers and their systems announce a very low price... and then you receive an email stating that the box is bigger, going from 0.900g to... 2.100kg, solely based on the box dimensions and no price... so I accepted the increase because I never imagined they would charge $10 more!!!! I discovered it in the system when my client received it. My advice... if you want to collaborate with fulfillment companies... go ahead but definitely not with NextSmartShip!!!!
Dear Chef, We sincerely apologize for any confusion regarding the shipping costs for your items. We understand that the concept of chargeable/billing weight in international shipping can sometimes be difficult to understand for some customers. However, we would like to highlight that our customer support team has informed you of the potential adjustment to billing weight and the associated cost before proceeding with the shipment. According to our records, you have confirmed your agreement to proceed under these terms. We assure you that Nextsmartship values your trust. Your products and balance are not held by us, and you are free to decide on their disposition at any time. We are more than willing to assist in sending them to any location you prefer. Our team is here to provide further clarification or support as needed. Thank you for your feedback. Warm regards, The Nextsmartship Team
Everything is so easy now. With help on every step in few days you are connected to the whole world!
it was a rocky start and had some issues with stocking my products on time however Dison Pei was a great help and made sure my stock was efficiently stocked, he's been a great help.
NextSmartShip is good especially if you are just starting out and can't meet some of the minimums for US centers. Their prices are reasonable for it being shipped internationally and customer service is usually pretty quick to respond. I just wish they would open the center in the US for shipping. I saw they had here and the account manager said it might be a possibility but it seems like it is very unlikely
Working with Nextsmartship for over three months has been a positive experience. Their efficiency, care in handling products, and prompt delivery have consistently exceeded expectations. The team is professional and responsive, making them a highly recommended logistics partner.
Dear Aisho, We sincerely apologize for any inconvenience that had been caused by the delay in your package delivery. Unfortunately, your package was held up in customs inspection, resulting in a delay in its scheduled flight. Thank you for your understanding and patience. NextSmartShip Support Team
Good service. Able to provide a protective packaging. Fast response time. You can find customer service through their website and get response within few minutes.
They're great. I was skeptic at first, but there shipping was faster than the others I used and their costumer service was great too.
Terrible! The ingress process was promised to be 24 hours. 20 days later my goods are stood there and I am unable to dispatch the items. They have cost me money and wasted my time. Terrible.... avoid at all costs.
Dear Olly, Thank you for taking the time to provide your valuable feedback. We sincerely apologize for any inconvenience caused by the recent delay in updating our inventory. Under normal circumstances, our warehouse team efficiently packs and updates inventory within 48 hours. However, your shipment presented unique challenges due to missing barcodes, carton labels, and discrepancies in product images, which are crucial for our processing accuracy. Our customer support team has been actively working to correct these issues by ensuring the proper identification and recording of each product. We are pleased to inform you that all orders have now been successfully updated in our inventory system. We kindly ask you to check your email, as our customer service manager is eagerly waiting to assist you further and ensure a swift resolution. Thank you for your understanding and patience in this matter. Warm regards, NSS
UPDATE: they returned my stock and send it out to my other agent and refunded my money. Although it hurt my business big time they did there sincere best to solve the issue and we're very cooperative. Horrible experience I started working with NSS fulfillment company two months ago, and I'm grateful that I didn't entrust all our operations to them. Despite their promising claims, I've had a disappointing experience with their services. A major issue is their lack of pricing transparency, and their fulfillment process has proven to be quite problematic. Numerous orders were returned after weeks of processing, attributed to "my failure" to use the correct shipping channel. The frustrating part is that I had no such issues when working with other fulfillment agents for the same product. The company has now offered me the option to switch shipping channels after the hassle of reshelving and refunding the orders, which is a time-consuming process + the shipping channel they recommend is almost twice as expensive and comes without refund option! Crazy Based on my experience, I would caution others against working with this fulfillment company if you aim to establish something sustainable. It's advisable not to hold a significant amount of stock with them due to the uncertainties and inconsistencies in their services.
Dear Anti, Thank you for sharing your experience with NextSmartShip and updating the review. We apologize for the inconvenience and frustration you have encountered with our fulfillment service. We will record your valuable feedback and work to improve it in the future. Given that your goods are detected as sensitive products and require the use of a sensitive goods channel, we are committed to providing more affordable shipping solutions as a substitute in the future. Once again, we appreciate your feedback and thank you for your understanding. Best regards, NextSmartShip Support Team
Dear Komal, We are sorry to hear that you didn't have a good experience with our customer service. Our customer support team has been attempting to contact you but has not heard back from you. We sincerely aim to help our customers solve problems and find solutions that suit you at any time. You can also get in touch with us via email at [email protected]. We will assign a dedicated customer support representative to follow up on your ticket. Thank you for your understanding.
They were following up with me multiple times after I made an initial enquiry, then as soon as I did respond it took them so long to get back to me in anything. Over a month and I still don't even know if they can ship my product or what the price is, waste of time and can't imagine what it's like working with them
Dear Joe, We apologize to hear that you didn't have a positive experience with NextSmartShip. We highly value every customer and are committed to delivering improved service. Shipping sensitive goods may require additional time and documentation, especially for powder items. We are actively seeking solutions and look forward to the opportunity to work with you again in the near future. Thank you for your understanding. If you have any further questions or require additional assistance, please don't hesitate to contact us at [email protected].
Tried to use this shipping agent for my business and experienced alot of issues. Worst when they did not ship for 2 weeks and did not notify me. I wanted to close my account and they charge 30-50 to withdraw my funds..... ridiculous.
Dear Jessica, We are sorry you didn't have a good experience with NextSmartShip. We understand how crucial timely communication and shipping are. We will work diligently to improve our response time and provide better shipping solutions. Thank you for bringing this to our attention. Regarding the account closure fee, we recognize your frustration. Our team is committed to reviewing our policies to ensure transparency and fairness. Please contact our customer support team at [email protected], and we'll do our best to address your concerns promptly.
THIS COMPANY IS A SCAM. They took my money and did not return my full stock!!!! I HAVE NO WORDS LEFTS. I AM REPORTING A FRAUD
Dear Margo, We apologize for any difficulties you may have experienced with our service. Your experience is important to us, and we are actively addressing the issues you encountered. Upon investigation, we noticed that barcodes and labels for your products and cartons were missing. Please be aware that this may have posed a potential risk of goods getting lost. Fortunately, we have located your four missing parcels. We appreciate your feedback, and we are taking steps to double-confirm details with our customers to avoid abnormal fees and provide improved services. Thank you for bringing this to our attention. Best regards, NSS
Our year with Next Smart Ship has been a journey of exceptional customer service, efficient shipping, and robust warehousing. The accessibility of the team and their transparent approach to costs have been standout features, making the logistics process smooth and reliable. While we've noticed increased prices on certain shipping lanes and a lack of control over the final mile carrier, these are minor compared to the benefits. The system's user-friendliness, prompt order processing, and attentive handling of our unique packaging needs have been remarkable. Our customer service agent has been particularly delightful, reinforcing our decision to continue our partnership with Next Smart Ship as we grow.
Dear Michael, Thank you for sharing your experience and feedback with us; we will certainly take it to heart. Please be aware that shipping costs may increase during peak seasons, and we appreciate your understanding. Additionally, we are committed to enhancing our quality control for the last-mile delivery. Thank you for choosing NextSmartShip; we look forward to serving you better in the future.
My associate already shared her bad experience but I feel like I need to share mine too. The level of unprofessionalism is beyond imagination. They asked to meet us to find a solution and when finally a date was set (they picked the day and time slot), we had to wake up early for that call, and literally 1min before the meeting, we ask about the link to the meeting and our sales simply says « sorry Shirley isn’t available today ». Sorry what ? Needless to say that the prices have been constantly rising. And last but not least, when it doesn’t suit them, they only offer express shipping with +60$ for countries in EUROPE. This company is a joke. I hope next time they want to get in touch, it would be to send us our products and packagings because honestly, it’s ridiculously unprofessional and we don’t want to work with them anymore. We’ll be seeking legal assistance to figure this out. Just find yourself another shipping company.
Dear Anass, We apologize for any inconvenience caused and appreciate your feedback. During the peak season, prices may increase; however, we are committed to working hard to secure the best rates for our customers in the future. Should you have any further questions or require additional assistance, please don't hesitate to contact us at [email protected].
I’m afraid I have to share my bad experience already, after just one month of dealing with NSS. In fact, at the beginning, the commercial will be super nice and convincing. They will make you think that everything you specify and you want is doable. But unfortunately, you’ll realize real fast that you made a huge mistake, and that your products are stuck at their warehouse, with no clue how to deal with that situation. 4 orders out of 4, disastrous. My packagings weren’t used. The shipping days AND COSTS mentioned in the first place are tremendously exceeded. If I could get all of my products back, I would definitely do that. They’re doing an amateur job so far. So if you want to build a brand with a strong professional image, just find you another partner.
We deeply regret to hear about your recent experience with NSS. We understand the frustration and disappointment you've encountered, and we sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable to us, and we want to emphasize that the situation you encountered is of an extremely rare occurrence. We have conducted a thorough investigation into the issues you raised and are committed to improving our warehouse operations from the ground up to prevent similar situations from happening in the future. We acknowledge that the disparity between our initial promises and the actual service you received is a concern. We recognize the importance of enhancing our communication and performance. Our aim is to provide a high level of service, and we have taken the necessary steps to ensure that your future experiences align more closely with your expectations. Given that you are currently on holiday, we would like to suggest that we schedule a meeting with you once you return. This will allow us to find a resolution that meets your expectations. Once again, we apologize for the inconvenience you've faced and thank you for sharing your feedback with us. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. Sincerely,
UPDATED REVIEW: NSS approached me after I left a 1 star review, their sales manager Shirley is quick to come up with a good solution to compensate my customer. They have issued a $10 refund for all the customer affected by late delivery. They also promised to issue full refund if the delay is more than 30 days. I am going to continue working with them and try out their new shipping channel.
Sienna was the one who helped me out, she did great. Had a good experience communicating. Great customer service
Dear Bryan, Thanks for sharing your experience with us, and we will try our best to provide better support for our customers. We are always here to help if you have any questions.
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