NextSmartShip offers simple and reliable order fulfillment services for eCommerce businesses and crowdfunding campaigns. Our all-in-one solutions include smart warehousing, picking, packing, customized packaging, labeling, kitting, assembling, and global shipping. We aim to streamline your logistics operations so you can focus on growing your business.
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Is NextSmartShip legit?
NextSmartShip (www.nextsmartship.com) has a 4.1 out of 5 rating on OK.one, based on 156 user reviews collected here. It is listed under Business Services and its reputation is good. 77% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 94% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-10-25.
Good communication in the beginning, but as time went by, the processes got more complicated. To be honest, their interface is confusing as f*, and there are many functions you aren't able to carry out on your own, which means, you'll have to contact support. Contacting support meant longer wait times, and my SPECIFIC customer service attendant had the audacity to give me attitude, saying she did not want to help me with my processes simply because they "weren't supposed to interfere". So now I'm left with products STUCK at their warehouse, and not a single clue as to what to do next. TERRIBLE.
Reply from NextSmartShip2023-06-20
Dear Customer,
We apologize for any inconvenience caused and appreciate your feedback.
We acknowledge that our support team has been in contact with you. We appreciate your patience as we work towards finding a resolution for a better experience with the interface. Should you have any further questions or require additional assistance, please don't hesitate to contact us at [email protected].
NSS has been really helpful for my business. If you have manufacturers in China, NSS would be your best choice, they really save me a lot of hassle. Also a big shout out to my sales Miya, she's very professional and patient, you will always get helpful advice from her.
All I have to say that nextsmartship is like set it and forget it. They are extremely professional and Miya is the best . They will give you update about the shipment all the time and couple of my shipments come earlier then promised. Highly recommended if you are doing amazon PL . They even find you a supplier for you and of course for a fee but you don’t have any headaches
Avoid at all cost
very bad service, lost my cartons for six months before starting to react. get refund finally after filling many paper works. beside not cheap at all. Avoid
I started my art puzzle business 6 months ago, and have been using Nextsmartship as my global fulfilment solutions. My account manager Irene has been super helpful to us from onboarding to post sales - she was attentive, responsive and made sure that whenever there were issues, it gets solved timely - which has been instrumental to our customers (every customer experience counts!).
Thanks for amazing service team.
Founder of Palettepuzzles, Paris Z
Reply from NextSmartShip2022-12-12
Thanks so much for sharing your experience with us. We’re glad that you enjoyed our service.
Update +2 STARS
The PR lead co-sent an email with the sale person that left the spam. The email was surely hand typed and a genuine apology. The only thing this company is guilty of is ambition, can't knock that. I'll leave the review at 3 stars as I have no experience with the actual service they provide.
Original review
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This company is spamming my sales channels. If they want to fulfill orders for my company they should contact me directly not spam in public. The comment is causing confusion with my customers, thinking they need to contact this 3PL about receiving product.
Don't use them. All our issues listed, judge for yourself.
We worked with nextsmartship for over two years and more things went wrong than right. To start off it took almost a full month from the moment we signed the contract and the moment they could start shipping our orders, creating a huge logistical nightmare and a delay in launching our business in a rapidly developing market (ecofriendly face masks). Soon we learned that they just subcontract their international deliveries to 4px (another larger global fulfilllment company), so whenever there was a problem it took for ages to solve as we they always needed to sort out the problem with 4px first. Their shopify connection works pretty badly since every order needs to be re-approved again manually in their OMS. Eventually we decided to look for other 3PL services after a bunch of unforgivable issues. First they/4PX lost numerous parcels between the moment they create a waybill and before the parcel leaves the warehouse. They refused to compensate us for any of this while it is clearly stated in their policy that they should. Also, many products arrived shipped without a box, damaging our goods, leading to complaints from customers. Also from one day to the other they decided that they would stop the partnership with 4PX's warehouse in Belgium, leaving us no option than to go manually pick up our leftover stock in that warehouse and look for a different solution ourselves. When we decided we wanted to move leftover stock from the 4px warehouse in Los Angeles, they quoted us a ridiculous price that was much more than the value of the inventory itself and they even told us it would not be possible for us to go pick up our leftover stock ourselves. We were planning to donate it to a local non-profit but they refused that option and destroyed all our inventory instead. When they kept insisting we should add balance to our account while not dealing with any of the issues and not compensating us for lost goods and paid shipping costs for parcels that never arrived, we decided to pull the plug. We should have done it much earlier. All Nextsmartship is, is a middleman trying to make some extra money on 4PX's fulfillment service. So you better just close a contract with them instead. Yet, I'm not sure if 4PX would be the best either. We are for now still looking for a good 3PL service in China, but haven't really found the perfect one.
Reply from NextSmartShip2021-11-23
Dear customer,
We can assure you that at NextSmartShip we take any and all complaints from our partners very seriously. We strive to make sure everyone who does business with us has the best, and most fruitful experience possible.
Please contact our support team at [email protected] with all relevant information concerning your issue, and your account details. A consultant from our team will personally review your case in order to find the best possible solution.
We apologize for any and all inconvenience this situation may have caused you, and your business.
Avoid Next Smart Ship
The processing time is super slow, their oms are complicated and it is double of work. It seems very cheap but after that all services need to have additional charges. I'm frustrated with this company. If you guys have a small dropshipping company or just started don't ever try their service.
Reply from NextSmartShip2021-09-02
Dear customer,
We can assure you that at NextSmartShip we take any and all complaints from our partners very seriously. We strive to make sure everyone who does business with us has the best, and most fruitful experience possible.
Please contact our support team at [email protected] with all relevant information concerning your issue, and your account details. A consultant from our team will personally review your case in order to find the best possible solution.
We apologize for any and all inconvenience this situation may have caused you, and your business.
I have tried many shipping company. No company is like Next Smart Ship!
They have the best service out of all. My agent-David Zeng, he is so nice that we have become bestfriend now. He is one of the nicest person I have ever met. He does his job seriously and always gave me the best replies/answers. He doesn’t just reply my message just because to make me not freak out. He really reads my questions, problems and tasks that I had threw at him. He then gave me the best answer he could finds and he was fast! He didn’t take days to answer me back. He has solved mountain of my problems! I highly recommend NSS to ship your orders. It makes me happy and my customers happy!
Thé customer service provide assistance with high performance.
Warehouse located in Europe and United ensuring fast shipping.
Thé shipment cost, i suggest compétitive offers.
Thé process and OMS tool is good quality but should be Improved to bé 100% autopilot.
Their customer service is excellent and the shipping options are competitive and reliable. I have had some issues with their platform and understanding how to process orders, but apparently the system it being upgraded soon and the customer service is always very helpful.
Nextsmartship has allowed my company HYPR Carry to send over 20k units in 8 months all around the world. They have had great communication and a lot of options for shipping for each location.
Can't recommend them enough!
Reply from NextSmartShip2020-11-12
I'm delighted to hear that you had such a great experience interacting with our team.
We're happy that you're happy. Thanks for placing your trust in us and your willingness to share.
NextSmartShip has been the best solution for my business to ship internationally. They are extremely organized, have amazing customer service, and are extremely quick to get your orders shipped out. Highly recommend to try them for your business!
Reply from NextSmartShip2020-11-12
Thanks for your trust, we're thankful for amazing clients like you.
So far the experience has been good. They are professional and answer my question quite fast. Infact they are very patient too and have guided me step by step. I think thier prices are fair as well. Overall really good experience for me so far.
NextSmartShip is one of the best fulfillment centers in China. I've had experience with numerous other ones in the past but the customer service and level of professionalism displayed by Sadia and Rita is second to none. I would highly recommend Next Smart Ship for anyone else looking for a reliable, cost-effective and professional fulfillment service.
Reply from NextSmartShip2020-11-13
Thank you so much for your feedback, Omar. You put a big smile on our faces! Our team is hard at work trying to continuously improve our service and it’s always rewarding to hear kind words.
Great service, Lilian always replys back to my questions quickly, she helped me set up my account, helped me organise my first shipment into their warehouse and started shipping my products within a couple of days. Highly recommend Nextsmartship for cheap storage and cheap worldwide shipping.
We are a print-on-demand and drop-shipping company specializes in pet products. We have been sourcing for products in China for quite some time to deliver all over the world, but we could not find a good fulfillment company to help us in delivery. NextSmartShip has been a great partner in helping us in this area, and we have had a great experience working with them. My reps - Rebecka and Alex - have been great people to work with, and their response time is speedy and professional. Hence I am here to drop them a quick review and would recommend them to any companies.
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