Experience sports, training, shopping and everything else that's new at Nike.
Nike (www.nike.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Customers frequently struggled with unhelpful support teams and experienced severe delays, missing items, or incorrect products when waiting for their online orders. People also reported major frustrations regarding refund requests, stating that money was withheld or returns were unfairly rejected even after packages were successfully sent back. Some reviewers were happy with the brand, noting that certain products offered great comfort, stylish designs, and remarkably fast shipping times. A few consumers also praised specific support staff for providing efficient and professional assistance when resolving their urgent inquiries or general questions.
Auto-generated from all reviews of this business. For reference only.I've always admired Nike as a brand but I'm very disappointed with the quality of the materials of both my joggers and gym shirts. I've had my black joggers for just a few months and the cotton is breaking away. My white te-shirt also seems to permanently smell of bad odor no matter how much I wash it. If the quality goes down then so must the prices.
I bought three pairs of Nike Air Max 90s thinking they would be as good of quality as they were back in the day. This is not the case. Shoes started coming apart at the heels within weeks, then a crack formed on the ball of the foot on one of the shoes not even a year in (these shoes used to last me several years with casual use). Will never buy Nike products again. Long time buyer of their products, but no more.
Subject: Commendation for Excellent Customer Support - Katrin To the Nike Customer Support Management Team, I am writing to formally commend one of your support representatives, Katrin, for the outstanding assistance she provided me recently. Her level of service was truly fantastic. Throughout our interaction, Katrin was professional, highly efficient, and incredibly helpful in addressing my inquiry. It is rare to receive such a high standard of support, and I wanted to ensure that her efforts were recognized and appreciated. Thank you, Katrin, for your exceptional help. You have certainly made a positive impact on my experience as a Nike member. Best regards, Edward Sugden
If there was a zero stars it would be that. Ordered 4 pairs of trainers, never arrived, call customer services, they say we cant see anything, we will send a message to a supervisor and someone will call you in 3-5 days to discuss options. What a shambles who wants to wait 5 days for a resolution when you have spent 100s of pounds Either resend or issue a refund. Avoid Avoid Avoid
Quality not good. Aggressive marketing. I don't like it any more
As a long time fan of Nike over the years,I have always been impressed by the range of shoes available and the qaulity. How ever recently i noticed, a massive difference in AF One's and the new P-6000 although i love the shoe i cannot justify paying £110 for them. They used to make high end quality shoes, i feel recent designs unless remakes of classics trainers are failing. Please get your designers back in line, and give us some old Nike quality we expect. Still a fan but loosing faith Nike!
I've bought some Nike Air Max 95 Big Bubble 'OG" Men's shoes Size: 14 My Son took them to France without the box all brand new and realise they were too big. So I've contacted Nike and asked them to send a return label at my Cousin's address in France where my Son was staying to be able to return the trainers and get a refund to be able to buy the correct size. My cousin helps my Son packing the trainers to be return back to Nike UK. She's used an empty Nike box (the Nike Zoom Vomero 5 (BV1358-003) ) belonging to her Son to send my Son's Nike Air Max 95 Bia Bubble 'OG When Nike's received them, they've emailed and told me my refund request was denied because My Son's sent them the wrong shoes. So I've contacted them asking proof of pictures proving we've sent the wrong shoes and they told me they do not provide proof . I've been back and forth with Nike for the past 11 days via email and their customer chat service to have my Son's trainers (Nike Air Max 95 Big Bubble 'OG' Men's shoes Size: 14) returned back to my UK address and Nike has refused to return our shoes, denied us a refund or an exchange. Nike has kept Nike Air Max 95 Big Bubble 'OG' Men's shoes Size: 14 I've paid £174.99 , Nike has also kept my money. Nike is a FRAUDULENT Company by keep Customers belonging for their staff. I will not buy Nike ever AGAIN😡😡😡😡😡😡
Ordered Nike Air 90's for a birthday present. Came quite quick, only to discover the heels were grubby, no tags, writing on the underside of each trainer tongue and a hole on one of the trainers. Can't get through on their phone number so had to go through the chat bot, 1hr and 20 mins later! Went for the refund and exchange option. When the new trainers arrived, they were a completely different trainer! Again had to go through the chat bot and speak to a representative. Ended up returning for a refund (still waiting). Ended up ordering from another company. Nike seem to have no quality checks or anything. Very poor customer service for such a big brand. I'd avoid, and just shop local if possible.
Accidentally order wrong size they say can’t cancel you have to have order other websites let you cancel they don’t they are the worst website
I wish I had read reviews before I ordered from Nike. I ordered some slides for my daughter’s birthday and even paid 20.00 extra so they would be delivered on time . And then I got a email the day they were to be delivered there was a delay and wouldn’t be here for 6 days past her birthday. They hadn’t been sent out yet . So I asked for a refund so I could get her something else and they said they can’t and would refund the 20.00 for the fast delivery and they refunded 16.00 . Now we have nothing to give my daughter as we are broke . I will never ever buy from them again . Very rude customer service .
Non existent customer service. Warranty claims rejected within minutes claiming thorough review. Products fail completely within just a few months. Another lost customer.
I bought a pair of Nike sneakers on May 13, 2026. In June, they were damaged, so I requested a refund. They refused because the sneakers were used. I am very disappointed with this company and will not buy from them again.
Good running shoes from nike i love it i will buy more
Wanted to return or exchange Nike shoes ripped at the front in 6 months , had reciept . customer service advised to send through courier as bought from sports chek , spent $37.00 UPS and the Nike declined my claim as the shoes were manufactured 2 years ago When a customer buys shoes they don’t ask when it was manufactured, they only look at the time it was bought . Worst customer service from the corporate side . Not only did I lose my shoes money but also the courier service which Nike said that the only way to do returns , Nike does not live up to there big name be careful.
I brought a pair of Nike Blazer Low By You trainers which I wanted for my boyfriends birthday. The delivery is 5-6 weeks because apparently they are customer made. Non of this information was stated clearly when I purchased them. I spoke with customer service who told me they was sorry and that there was nothing they could do. I then got an email straight after saying they had been shipped but still waiting almost 3 week later. I paid £100 for these trainers, I will not be shopping at Nike again. I have ordered products from China that have some quicker.
I am extremely disappointed for recent order issue has been handled very irresponsible customer service team
Customer service and professionalism appear to be serious issues at this location. If ownership wants to retain loyal customers and maintain a positive reputation in the community, significant improvements in staff training, accountability, and customer relations are needed.
ЧI returned these football boots in May 2025 because they were too small for my child. Nike received the return, which was confirmed by their own customer support after I provided the tracking information. However, I have still not received my refund. I was told that the return was received but was never entered into Nike’s system. A customer should not have to spend more than a year chasing a refund for a return that the company acknowledges receiving. Very disappointing experience and poor handling of a straightforward return case.
I returned my order and was not refunded for one item, I contacted Nike and waited 8 days to then be told via email that I will not be receiving my refund!! £62 jacket that I returned and they will not refund me! Absolute robbing fraudulent service!! I will never buy from Nike ever again! This merchant cannot be trusted!!!!
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