Experience sports, training, shopping and everything else that's new at Nike.
Nike (www.nike.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Customers frequently struggled with unhelpful support teams and experienced severe delays, missing items, or incorrect products when waiting for their online orders. People also reported major frustrations regarding refund requests, stating that money was withheld or returns were unfairly rejected even after packages were successfully sent back. Some reviewers were happy with the brand, noting that certain products offered great comfort, stylish designs, and remarkably fast shipping times. A few consumers also praised specific support staff for providing efficient and professional assistance when resolving their urgent inquiries or general questions.
Auto-generated from all reviews of this business. For reference only.Absolute terrible customer service sent multiple emails about my trainers that were still in warranty showed pictures of the problem and kept on getting the same response. matter of fact it was a chatbot that was replying back to my email’s not a real human being💀💀 avoid buying from here at all cost’s no wonder why the reviews are all shit and all bad
The shoes were the strongest part of this Nike order. They looked as good in person as they did online, the cushioning felt comfortable on runs, and the fit provided the arch support I had struggled to find elsewhere. The range of colors also made it easy to choose a pair that felt personal. The weak point was fulfillment: delivery took more than a week, which felt slow compared with other online stores I use. Once the package arrived, the product quality made the wait less frustrating, but the overall experience would have been much better with faster shipping. Based on this order, Nike does well on design, comfort, and product choice. The area that needs attention is delivery speed, especially for customers buying footwear for a specific activity or date.
Got some new fits from Nike and love the style. The packaging was nice. Already placed another order.
Horrible service in shipping. It says a item is in stock you order and pay for it 2 weeks later it has not shipped from warehouse because they think its not in stock all the while they leave me in the dark with an expected arrival date 2 weeks past and tell me in a week if it do t ship it will automrly cancel. And I get on nike.com and it says that item is available and in stock
So good all the workers are doing well and I am very happy to say this 5 star is very deserved
Bought some Nike trainers for my son. Upper sole cracked/ripped on trainers....opened a warranty claim...unfortunately rejected claim straight away without any valid reason..... No more nike products for me.... Nike is not what it is used to be ...cheaper quality with high prices... BE AWARE!!!!!!!!!
I purchased a pair of Nike Monarch from a local uk retailer sports direct. I bought them for Look, comfort, Brand Loyalty and price. However after two weeks the right shoe developed an audible squeak. I tried returning to sports direct who said they wouldn't replace? Needing those shoes for an outfit i bought another pair. Again two weeks later the same thing happened???i contacted Nike who said its not a manufacturing issue and would not help? There is clearly a manufacturing issue and im gutted having now got two useless pairs of the same shoe
The shoes look nice, but the sizing is completely off compared to my other pairs. Delivery also took a week longer than the estimate. Returning them.
The product didn’t match the description at all; I expected something more durable. Plus, it arrived a bit late, which was frustrating. I appreciate the efforts made by the team, but I was really let down. I might consider other options next time if things don't improve.
My shoes developed a fault, and instead of asking me to send them in for inspection, Nike rejected my claim based solely on photographs. Their response admits they cannot determine whether the fault is due to a manufacturing defect, yet they still refused the claim without ever examining the shoes. What’s the point of offering a warranty if you’re not willing to inspect the product before rejecting a claim? The whole process feels designed to make customers give up rather than properly investigate faults. For a global brand like Nike, the customer service is shockingly poor and the warranty process is a complete disappointment. I won’t be buying Nike again unless they review how they treat genuine warranty claims.
I ordered shoes from Nike, they were delivered by DPD while I was out and left on the doorstep and stolen. I contacted Nike who said they were not at fault so could not refund me. They then raised a claim with DPD and got compensation for the lost shoes but are refusing to pass that compensation to me. I have paid for shoes I don't have, DPD have paid them compensation too. I am furious but there is nothing I can do. Never buying another nike product again!
one star is too generous. Following a non delivery due to damage, I was told a refund would be given within 14 days and to reorder myself! Item was for my sons birthday so completely missed it. Offered gesture of goodwill discount which only works on certain items, not the one i ordered. I thought Nike was a reputable brand?! Appalling customer service, can't resolve a simple situation.
This was one of my more frustrating online shopping experiences recently. There were unexpected charges at checkout that weren't clearly explained upfront. It took several emails before I got a useful response from support. Overall the experience felt disorganised from checkout through to delivery. The packaging was inadequate and the contents shifted around in transit. Would only order again if things clearly improved.
I never thought I'd be writing a review like this because I've been a Nike customer for most of my life. I've owned multiple pairs of Nike basketball and athletic shoes over the years, and I've always believed I was paying more because of the quality and the company's reputation. In October 2025, at 19 years old, I spent $235 CAD on a pair of Air Max Plus shoes. That isn't a small purchase for me. I work hard for my money, and I bought them specifically for walking, expecting them to last. Instead, the sole has started separating because the glue has failed. For a premium-priced shoe that's covered by a two-year warranty, I expected much better. What disappointed me even more than the shoes themselves was how Nike handled the situation. I spent hours on hold trying to speak with customer service, only to be told to ship the shoes to Nike headquarters for assessment. I paid out of pocket to send them in, then had to pay again to have them shipped back after Nike concluded the issue was "not the result of manufacturing or design." Apparently, a sole separating from the shoe after normal walking doesn't qualify. That explanation is incredibly difficult to understand. If the adhesive holding the sole to the shoe fails during normal use, what exactly does the warranty cover? The experience left me feeling like my loyalty as a customer didn't matter. I've supported Nike for years because I believed in the brand, but when I needed that support returned, I was met with long wait times, extra costs, and a disappointing refusal to stand behind a product that simply didn't hold up. It's hard not to feel that everyday customers come second. Nike invests heavily in high-profile athletes and celebrity endorsements, yet someone who has faithfully bought their products for years struggles to get help with what seems like a legitimate warranty concern. This wasn't just about a pair of shoes. It was about trust. I expected a company with Nike's reputation to stand behind a $235 product. Instead, I was left with a defective pair of shoes, additional shipping costs, and the feeling that customer loyalty only matters until something goes wrong. I'm not looking for special treatment, I'm simply asking Nike to stand behind a premium product that failed under normal use. I hope someone at Nike takes the time to review my case again and restore the confidence I've had in this brand for years. After years of choosing Nike, this experience has genuinely made me decide to never buy another pair. That's something I never thought I'd say.
Absolutely appalling company. I ordered a pair of black and white trainers in size 5 but was sent a green pair of trainers in size 6. I contacted their customer service and was advised to send back the trainers for a refund. I did exactly what they said using their approved inpost service and the QR code which I was issued. 5 days later they said I did not send the Nike trainers even though I sent them a receipt as proof. They just stated that they cannot assist and will not be issuing a refund. I am absolutely disgusted by this.
They've moved customer service to Egypt. No option to speka to a manager. Was told to go Oxford for help when they meant Oxford Street. Staff are unhelpful, whilst they can speak English it doesn't mean they understand what you need. Very disappointed. Won't be shopping there again. The whole experience has take over 2 months with no solution and now £100 down. 👍
Terrible customer service, don’t deliver the order, and you have to keep chasing, getting fobbed off - will never order from Nike again.
The worst you can think of, their customer service is bad and can't help you with anything
I ordered a Jordan T-shirt, and it arrived faded. I returned it as a defective product, but my claim was rejected because you said I had worn or washed it, which is simply not true. This is terrible customer service and extremely poor product quality. What is even more disappointing is that customers cannot leave product reviews on either the app or the website, so other buyers have no way of knowing about experiences like mine. The only response I receive is, “Tell us and we will pass your feedback on to the team.” I don’t want to tell your team—I want to warn other customers so they can make an informed decision before buying.
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