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Is Nike legit?
Nike (www.nike.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently struggled with unhelpful support teams and experienced severe delays, missing items, or incorrect products when waiting for their online orders. People also reported major frustrations regarding refund requests, stating that money was withheld or returns were unfairly rejected even after packages were successfully sent back.
Some reviewers were happy with the brand, noting that certain products offered great comfort, stylish designs, and remarkably fast shipping times. A few consumers also praised specific support staff for providing efficient and professional assistance when resolving their urgent inquiries or general questions.
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Very disappointed with this purchase. I paid $150 for the Jurassic Ja 3’s and expected them to arrive in new, complete condition. Instead, the shoes arrived in an unmarked box with no special Jurassic packaging, no keychain, no tissue wrapping, and no tags attached.
To make matters worse, there were stains on the tongue and shoelaces, making the shoes appear used or previously handled and shipped from a store. For a premium, limited-edition release at this price point, the presentation and condition were far below expectations.
I have purchased many pairs from Nike and expected much better quality control. This product did not arrive in the condition advertised and was not worth the premium price paid.
Pros: The shoe design itself is great.
Cons: Missing special packaging and accessories, no tags, stains on shoe, appeared used, poor quality control.
I would not recommend purchasing unless Nike can ensure items are shipped complete and in new condition.
Item missing from delivery. Contacted customer service immediately following accepting delivery, provided packing and contents photographic evidence, response from customer service no replacement item or refund.
I placed an order for three personalised shirts on 4 June 2026, with an expected delivery date of 15 June 2026.
Today, 15 June 2026, I received an email informing me that my order has been delayed, with no clear explanation or updated delivery date.
These shirts are for my son's 18th birthday party, which will take place on Friday, 19 June 2026. Because they are personalised, they are very important for this special occasion, and I need them to arrive no later than Thursday, 18 June.
Order number: C01588732313.
What makes the situation even more frustrating is that it is impossible to contact Nike by phone. There seems to be no proper customer service available, only an AI chat providing automated responses that do not properly address the issue. As a customer, I expect to be able to speak to a real person when there is a problem with my order.
I am extremely disappointed with the lack of communication and support. I would appreciate an urgent update and for every effort to be made to ensure that my order is delivered before the event.
Very bad quality trainers, Ive wanted some Nike Air Max 90s for a while now but the price of £135 kind of put me off, but i thought feck it ill get some, they arrived today and im so unhappy, the quality is terrible visible glue all over the toe and the sole is not flush, I wouldn’t mind if i paid say £40, but for the Price of £135 they are not worth it, poorly made, cheap materials. NIKE IS DEAD
I purchased these Nike trainers around 7 months ago, expecting the quality and durability associated with a premium brand. Unfortunately, the collar lining has torn through after relatively light, normal use, which is far sooner than I would reasonably expect from trainers at this price point.
What is even more disappointing is Nike's handling of the issue. The products are advertised with a 2-year warranty, which gave me confidence when making the purchase. However, when I raised a claim, I was informed that only issues reported within 6 months would be considered. This feels misleading and leaves customers with far less protection than the marketing suggests.
I have owned cheaper trainers that lasted significantly longer without developing this type of defect. Based on my experience, both the product durability and customer service have fallen well below expectations. I would not have paid a premium price had I known the warranty support would be so limited in practice.
I love Nike trainers. However, out of the last 10 orders online, I’ve been sent the wrong trainers twice. How does this even happen? Latest trainers were completely different and a size up 🤷🏼♂️ Nike need to up their game
Love the brand, but buying directly from this site is nightmare. Shipping is unreliable-packages get delayed or sent to incorrect addresses. On top of that, customer service is incredibly unhelpful and difficult to deal with when trying to get real assistance.
Bought two pair shoes, turned out they didnt fit my feet at all, they were really small and cramped, was easy to make the return of the shoes.
Very unfortunate, but perhaps I will be able to find something in the future that fits better, but I will definitely try it on in the stores next time beforehand.
i order blue nike dunks and the process of ordering is good only took two days to come or something like that. i got the package around or between 9:00am-1:00pm but the shoes were not blue dunk they were definitely freaking purple and not blue like the website and ordering it showed.
Absolutely regret buying shoes thru Nike. I bought a custom pair of shoes- my second pair and the quality was junk compared to my first pair. I tried wearing them and the quality was so bad I ended up with cuts on one foot. I returned them per their 60 day return it for any reason only to have them sent back to me because they are worn.
They can't even follow their own policy! Never order from this crap company!
On Friday 5 June, I bought a pair of Nike Vomero Plus trainers, however the delivery has been delayed for unknown reasons. The delivery should be on Sunday 7 June.
I have contacted Nike customer service and resulted in the same response: to get more details about your tracking, please allow up to 24 hours so we can see following changes and I'll take note about what happen on this order here on our end. No one has been able to explain what has happened with my order. I'm extremely disappointed with Nike customer support and delivery handling. The parcel was delivered on Wednesday 10 June.
It’s the lack of communication, false promises, and wasting a customer’s time. I do NOT recommend Nike customer service based on my experience, and unfortunately, I will not be a returning customer.
Wouldn't even rate them a 1 star if i am being completely honest. I received trainers for my son which didn't fit so were returned the next day. I had to chase for confirmation they had received as the tracking suggested. I was advised it was being looked into and as soon as my return was inspected the refund would be processed. I have had zero communication, other than having to chase myself to be told the refund will not be processed due to receiving a non nike product and attached an image of some old red shoe that I have apparently returned. Absolutely no customer service skills whatsoever just keep being told and the same thing repeated that I didn't return the correct product. Absolutely fuming! Will never ever ever purchase with them again. Im now a lot of money down, no refund or no trainers.
Ordered item 4 days ago ...still waiting item still despatched...item paid for annoying next time it will be footlocker either someone got sticky fingers or someone @ Nike just inept
Feel Nike is expensive products per year . When myself tried getting accommodations to felt in intimidated reacted threatened when after my first time met co founder chairman for the Olympic trails of track ,& field ate event I volunteered at University of Oregon college met co founder Phil Knight who oversees all employees of Beaverton Oregon locations gives to all charities to needy poor citizens all over America states so feel Nike headquarters Beaverton Oregon shouldn’t ever be joined with Japan 🇯🇵 & China 🇨🇳 why Nike at USA country is joined outside of America infact why Nike at Beaverton Oregon headquarters refuses to accommodate handicaps all skin colors. Myself was intimidated, insulted, and threatened 2016 . Nike products anyone isn’t good company to work for all over America. why is it joined with all pro athletes even with company that oversees Olympic team USA athletes since I am volunteer to team USA am lifetime team USA fan counsel world citizens need kindness to love whomever all genders with without handicaps all beliefs. Stop wasting money you all taxpayers avoid Nike products/ clothing is expensive you all yearly suggest avoid Nike clothing you all ? Feel Nike company/ stores shouldn’t be joined with Japan 🇯🇵,& China ,& with all other countries. Nike company headquarters Beaverton Oregon laid off tons of Nike employees all over America states recalled before to 2026 1,400 employees all over America states . SB am European former athlete of Special Olympics too all over America states joined 2007/2018 quit Special Olympics too was been bullied by Nike shoe company of Beaverton Oregon my advice Nike products isn’t okay to be at America states feel threatened disable customer since 2016 to recall 2019 to other times . Don’t buy Nike anyone avoid Nike products/ stores all over America states . Wish Nike co founder Phil Knight who I gave bear hug before he retired as chairman also felt maybe before company maybe before friendly shoe company nope . 😭 am disabled customer am European. AlsoFL Lee County resident. Citizens at my FL maybe feeling Nike is expensive clothing company. Avoid Nike not being joined with China you all ? Feel disgusted why Nike company Beaverton Oregon headquarters treats whomever all kinds also unfair why they treats also skin colors of blacks even ADA’s unfair yearly . On going issue since before April 2016 to other times.Nike is bad to customers all kinds . Avoid Nike you all taxpayers all states yearly.
I purchased nike by you shoes - After a month didn't receive the shoes - Asked them where's my order - They replied that the order didn't go through, and they will give me a coupon as compensation. But the coupon doesn't apply for almost ALL SHOES! So I have no use of the coupon. The human customer service representative replies like a bot.
So no shoes, no coupon. Horrible experience.
I bought shoes from Paris champ Élysée …give my money back
I bought shoes from Paris champ Élysée store on May 30th. I flew back to my country the same day. When I got home and opened the box, I found two pairs of right shoes, one size 41 and the other size 40.5. I contacted the store and asked them to rectify this situation. They told me I needed to come to Paris. It's as if they're mocking me by calling me to Paris because of their mistake. I requested a refund, but they won't accept it. Putting two right shoes of different sizes in the same box is not my fault, it's yours. Give me my money back. Why am I paying 180 Euros for shoes I can't even use? This is your fault. It's unbelievable that such a prestigious global brand would do this.
Never will buy from Nike again. Their customer service is negligible. Bought a pair of Nike trainers and the shoe was clicking due to a defective or broken shank. They point blank refuses to exchange or repair. I told them my consumer rights and they still refused. I am disgusted with them
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Piet Klerkx - Groots in Wonen