Experience sports, training, shopping and everything else that's new at Nike.
Nike (www.nike.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Customers frequently struggled with unhelpful support teams and experienced severe delays, missing items, or incorrect products when waiting for their online orders. People also reported major frustrations regarding refund requests, stating that money was withheld or returns were unfairly rejected even after packages were successfully sent back. Some reviewers were happy with the brand, noting that certain products offered great comfort, stylish designs, and remarkably fast shipping times. A few consumers also praised specific support staff for providing efficient and professional assistance when resolving their urgent inquiries or general questions.
Auto-generated from all reviews of this business. For reference only.I bought a pair of shoes at Nike and the air bubbles underneath the shoes got damaged. I called to report what had happened and to my great surprise the corporate supervisor did not assist me in getting my shoes repaired. I am very disappointed with Nike and I will not buy any shoes from Nike again.
Parcel went missing. Received an email saying delivered to brown bin but no card through the door and obviously had gone to a different address as it was nowhere to be found. I didn’t confirm a ‘safeplace’ so unclear why left in a bin as well. Contacted Nike about it, they made me wait 10 days then received a vague email saying a refund is denied. So I’m out £161 and have no product. It isn’t the consumer’s fault when deliveries aren’t fulfilled. Tried to call Nike a few times but the automatic AI voice assist kept prompting the wrong information and twice I ended up being put through to Nike SA instead of Nike UK so had to hang up. An absolute joke of customer service
I'M LEAVING NEGATIVE REVIEW AS I BOUGHT 2 PAIRS OF Nike Air VaporMax 2023 Flyknit About few years ago Took 1 out from the box found it ripped and torn contacted customer care all they saying sorry its been over 30days and its ouf stock this is me Thats why i bought 2 PAIRS OF THEM obviously didint solve my issue
The worst customer service. I tried returning some running shoes that had bad quality (the fabric on the outside of the shoe started tearing after some months of light use) and the employee that assisted me mixed up the email. Now after sending the shoes the customer service doesn't want to help and blames that I mixed up the email. Of course I never received the refund! Never buying anything from Nike ever again!
Dear Nike Executive Customer Relations Team, I am submitting this formal complaint regarding the handling of Order C01585637823 and the unacceptable level of customer service I have received. Immediately after placing my order for two pairs of shoes, I attempted to cancel one pair that I no longer wanted. I was informed that because more than 15 minutes had passed since the order was placed, cancellation was not possible and I would need to wait for delivery and then return the unwanted item. I followed Nike’s instructions and returned the shoes. However, more than two weeks have now passed and I still have not received my refund. During this time, I have contacted Nike Customer Service on numerous occasions. Every interaction has resulted in the same response: that an investigation is ongoing. No one has been able to explain what has happened to my return, provide a realistic timeframe for resolution, or offer any meaningful assistance. From my perspective, Nike has either lost the returned item or failed to process it correctly. Regardless of the internal issue, it is unreasonable to expect a customer to wait indefinitely for a refund while repeatedly receiving generic responses. What is particularly disappointing is that I have been a loyal Nike customer for more than 20 years. Throughout that time I have spent thousands of pounds on Nike products and have always trusted the brand. This experience has completely undermined that trust. I find it unacceptable that: * I was unable to cancel an unwanted item shortly after purchase. * I was instructed to return the item instead. * The returned item has apparently gone missing. * More than two weeks later I am still waiting for my refund. * Customer Service has been unable to provide any meaningful update or resolution. I am requesting: 1. An immediate update on the status of the investigation. 2. Confirmation of when my refund will be processed. 3. A review of how this case has been handled by Nike Customer Service. If this matter is not resolved promptly, I will consider escalating the issue through my payment provider and submitting a formal complaint to the relevant consumer protection authorities. I sincerely hope Nike will resolve this matter quickly and restore my confidence in the brand. I look forward to your urgent response. Kind regards, Marcin Sowinski Order Number: C01585637823
Had a pair of vomero plus bought for me for a birthday pressie. Needed a half size bigger, spoke to Nike, raised return & was sent return’s label. Sent the parcel off & it was delivered back to Nike as per the DHL tracking details, a few days later. However, Nike refuse to accept the parcel was delivered & will not refund me. I will never shop with them again. I am furious as my whole family has shopped with them for years..
Made an order for size 3 Airforce1 and got a different thing entirely,not only to talk about it arriving late
Very disappointed with Nike. I brought 2 pairs of trainers, online order. I haven’t been wearing for a while and when I did wear it the left shoe have a funny sound. Which is obviously a defect from manufacturer. Opened a claim against them and been told I can’t have the refund because of the refund period passed. Even if they have their own policy which specifying there is 2 years warranty for Nike products. I wil definitely not going to buy any Nike products again. Even though I’ve been a massive fan.
Do not buy from Nike they do not honour their warranty I bought Nike Air Max Plus shoes from nike.com in 2025 as a student who saved up to afford them. After very light use (7-minute walks to class, worn intermittently), the shoes started falling apart upper material deteriorated, toe box frayed, shoelace tips broke. I reported this to Nike. I returned the shoes. Nike rejected the return because they were 'Used/Worn/Washed' even though I was transparent from the beginning about wearing and washing them. I escalated the case and was told to wait 5–7 business days. I waited over a month. No email update ever came. I had to chase them repeatedly via chat and email. On 26 May 2026, Nike emailed me saying: 'After further inspection, your request has been accepted.' I sent the shoes back again, trusting them. On 1 June 2026, Nike rejected the return again for the exact same reason: 'Used/Worn/Washed.' Nike has failed to inspect the shoes for the actual defect. They have ignored their own 2-year warranty policy. They have given me contradictory information. They have refused to give me a final answer. I have filed complaints with the CGSO and NCC. I am a long-standing Nike Member since 2022. This is how Nike treats loyal customers? Never again. I bet if I was an influencer or public figure this would have never happened.
Made an order for 2 pairs of shoes (1 standard, 1 custom). These were sent in two separate deliveries (which I was told beforehand due to time it takes to make customs). These custom ones show as delivered but weren’t and spoke to customer service who have used the photo from the first delivery as proof that it was delivered and have refused to give me a refund based on that. The dates for the photo are 14 days before the alleged delivery date so either the customer service is that incompetent they can’t see on their system that nothing about their ‘proof’ matches or this is a blatant scam attempt. Either way I will never be buying from them again as I’m now down almost £200 because of this.
Good shopping experience overall. The order arrived on time the product quality was great, and everything matched the description. Would buy from Nike again
I purchased an item from Nike.com and needed to return it. Nike Customer Service gave me incorrect information and told me I could return it at a Nike Factory Store. I drove 20 minutes to the store, but they could not accept the return. I then spent nearly an hour on the phone trying to resolve the issue while at the store. In total, I wasted about three hours due to incorrect guidance from Nike Customer Service. This experience was extremely frustrating and unprofessional.
Unfortunately the quality of their trainers has become poor over time. The trainers develop faults and when you try to use their 2 year warranty, they use every excuse to get out of having to actually deal with the issue at hand. When I've asked to make a formal complaint, I was told Nike doesn't have any means of raising complaints, all I can do is speak to a rep, who then escalates claims, and lo and behold their original rejection is 'upheld'.
This company is letting ups lose packages.and never get delivered.this is crazy it like a circle .call ups they dont no where it is.i guess nike got there money.who cares about the customers.nether company
I am 76 years old, recovering from surgery. Nike support sent me defective items twice and then refused a simple home delivery, forcing me to walk on crutches. Now, Nike management and Legal Department in the Netherlands are ignoring an official legal notice backed by my German insurance (Concordia, Case 60-13-26-30808-7-1 kg). Your automated bots close the cases at midnight, while the real bosses hide. This is an absolute disgrace for a global brand. I demand a proper resolution before my attorney officially files the case in Berlin court!
Terrible brand, with the worst website and release system. Everything goes to bots and backdoored. Don't know why I even waste my time.
SNKRS app is awful. How on earth did I not get any hits from the SNKRS app myself on the Travis Scott’s or Nigel Sylvester’s brick by brick. But yet my bots got the W? 🤣🤣🤣🤣 absolutely shit app. Clearly aimed at screwing people over. Forces you to believe actual people have purchased when in fact that’s a lie. Forcing hype and forcing people to buy and pay reseller. Shockingly awful business model.
I used to be a loyal Nike customer but customer service is so bad now I'm not using them any more it's a shame but the whole experience has gone bad. Hopefully you won't need help as it's rather hard work
Couldn’t fit my 2l Dr Pepper in my shorts
Wow. First, Pricing on Nike.com is ridiculous. The Team USA soccer jersey selling for $190 on Nike.com can be purchased for $90 at Scheels and other Sporting Goods retailers. The SAME shirt. I purchased both. The return/cancellation process at Nike.com is non-existent. They even state no customer service agent is empowered to process a cancellation after 30 minutes of placing an order! Outrageous. I did elect to return the item directly to a Nike store so i would have a receipt of my return. Forget about a refund for shipping even though I paid an additional shipping charge for a date certain arrival and it was still 10 days late. Store personnel? Nothing they can do they said. Contact Nike.com. Good luck with that. AVOID buying directly from Nike.com. Buy from retailers with a record of customer-friendly service. Most know the value of making returns easy to earn repeat business. Nike.com is the worst I have ever encountered.
Nationale-Nederlanden
Obelink
Prénatal
NPO
NIBE-SVV
Office Centre
Clinica Pallaoro
Piet Klerkx - Groots in Wonen201 reviews matching
