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Is Nike legit?
Nike (www.nike.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently struggled with unhelpful support teams and experienced severe delays, missing items, or incorrect products when waiting for their online orders. People also reported major frustrations regarding refund requests, stating that money was withheld or returns were unfairly rejected even after packages were successfully sent back.
Some reviewers were happy with the brand, noting that certain products offered great comfort, stylish designs, and remarkably fast shipping times. A few consumers also praised specific support staff for providing efficient and professional assistance when resolving their urgent inquiries or general questions.
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For over ten years, I’ve been trying to buy shoes during SNKRS drops, and it’s always the same story: my order gets put on hold to filter out so-called bots, and a few seconds later I get a notification saying the size I ordered is no longer available.
But on top of that, you can find those exact same pairs available on tons of resale sites, even BEFORE the official launch via the SNKRS app. It’s just a scam. I’ve been loyal to Nike for years, but now it’s over—I’m going to boycott them. I’m sick of being taken for a fool by this company that’s only out to rip off sneakerheads.
Wish I could give them a zero here or minus 10. I've been a loyal Nike brand consumer since a child and spend thousands annually through their app. All was seamless for years until my most recent orders in 2026.
On a return due to sizing the labels they sent would not scan through Canada post so the packages had to be entered manually which created a return delay. When enquiring about why my refund was taking so long it took a back and fourth painful experience to get an update. Once updated I was also updated that my returned items where denied due to "no original packaging". I literally tried the items on tags still intact and neatly folded the item and placed in original packaging. To my error I placed the items in the opposite plastic wrapping. More than a month goes by, I received an email 3 weeks ago after again following up to receive an update saying "sorry this has been elevated to the decision maker". Still nothing just a marry go round of bs and I'm out $250 with clothes that don't fit that they shoved back into the box leaving horrible wrinkles and returned to me.
I'm an active investor and see their stock price is down 75% from all time highs. Doesn't surprise me at all after this experience. Seems their recent changes in Canada to push loyal customers away is working. They won't ever get another dime from me out of principle in Canada or while in the USA. Time to learn how to love their closest competitors unfortunately because I'm as loyal as they come until I'm not because of a line in the sand crossed, then you're dead to me. Nike is dead to me
I was disappointed with Nike’s return policy experience. I tried returning an unworn item with tags still attached, but the return was denied because I no longer had the original packaging. I understand policies exist, but this felt unnecessarily strict considering the product was clearly unused. The experience left me frustrated as a customer. I wont be shopping from here again.
Extremely disappointed with Nike customer support and delivery handling.
My order is now more than one week late with no meaningful tracking updates or delivery information.
I contacted support 3 times, and I was told the case would be escalated. Several days later, I still received no update, no resolution, and no clear explanation about where the package is.
At this point, the order appears lost, yet customer support has been unable to provide either a replacement, a refund, or even accurate information.
Very frustrating experience for such a large company.
I bought a pair of Nike shoes about a month ago and the material has already started discoloring and getting darker in certain areas, even though the shoes are barely used.
What makes it worse is that the issue becomes more visible after moisture touches the fabric. I carefully cleaned the shoe with a damp sponge and the affected areas became even darker afterwards, almost as if some internal material or dye is bleeding through from inside the shoe.
Nike support suggested it may simply be dirt, but the discoloration does not behave like normal dirt at all.
I also submitted a review with photos on the Nike product page. The review itself was approved and published, but the photos showing the defect were never displayed, while many other customer reviews do include pictures.
Another frustrating part was the customer support communication itself. No matter what I replied or explained in my emails, I kept receiving almost identical responses over and over again, which honestly made it feel like I was talking to a bot rather than an actual person reviewing the case properly.
Very disappointing quality and customer service experience for such an expensive product.
Ordered a tshirt o line using my apple pay acct, admittedly my fault I forgot the email address I set up my Apple acct with years ago no longer exists, nor can I remember it, so I didn’t receive the email confirmation. Order arrived but too small so need to return. Contacted Nike through their live chat. Explained the situation but the agent kept insisting on me providing the email address to confirm my order number so that I can return the item. I gave him acct name, delivery address, phone number, details of the item and even sent a photo of the packaging and address label but he kept insisting on the email address even though I explained twice already why I didn’t have it. He then ended the chat on me so I now have a tshirt I can’t return or use. I get the email error is my fault but you would think a big company like Nike would have better trained customer service staff
In absolute love with your product,but i why all rime i find shoes with more likely price on another websites, why price your on yr official web is higher?
I ordered a pair of shoes that arrived quickly. Upon trying them on it was clear that I needed to size up. Not a big deal. I promptly filled out the paperwork, printed the label and dropped them off at UPS. UPS then delivered my return within two days. My return then sat at Nike for a few days. Then I finally received a shipping notice. Unfortunately they didn’t ship that day, (Thursday). On the following Tuesday, my order is still sitting at Nike! Really there is no excuse for this to take this long. They were in stock, you took my money the same day? Maybe this is why nobody is buying Nike any longer. It’s not the gear, it’s the horseshit slow ass service! You need to be better!
Absolutely shambles order a pair of 95 at 175 and they come discoloured all yellow so return them and they give me the wrong size of shoe on return shitshow of a place
Hello i want to start by saying ive always gotten things from Nike and even on launches without any problem. So yesterday i got the raffle for the Jordan bloodline 12’s, I got the email, I got the email confirming i got the shoes only to wake up the today the next morning to an email saying it was cancelled. So i called to see maybe it was something on my end andi wanted to see what happen so it doesnt happen again if it was my fault. When i speak to the representative he tells me it could be a billing issue to where i responded everything on my account is the same as the last launch I received, then he says its maybe its a delivery address issue to where i said again everything is the same as last time. Again he couldn’t find an answer to why my shoes got canceled so then he says its a system error and i told him its funny my shoes got cancelled at the same time they got magically sold out. Im sure way may have happened is that someone is cancelling orders and reselling them because when i mentioned that the representative just laughed and said that he can’t really say if that happens or not i think its crazy and unacceptable that they cant even give me a good reason on why their supposed system cancelled my shoes.
It's quality but it's very very very expensive my recommendation is to promote all people or county because it's don't distribute all people or county thanks
I am beyond disappointed with my experience with nike.com customer service and product quality.
I purchased a $100 pair of leggings that started pilling shortly after purchase. After contacting customer service, they agreed to replace them. The replacement pair arrived with obvious holes in the right leg. I contacted customer service again and was told to send them back for another replacement.
After shipping them back, Nike literally sent the SAME damaged pair back to me with a note claiming their inspection “found nothing wrong.” The holes are extremely obvious. When I asked if I could simply send photos as proof, I was told they don’t accept pictures. Now they expect me to ship the leggings back AGAIN and just hope someone actually inspects them this time.
For a company worth billions, this level of quality control and customer service is embarrassing. Customers should not have to fight this hard over defective clothing — especially after spending $100 on leggings.
This entire experience has been frustrating, time-consuming, and honestly ridiculous. I used to trust Nike quality, but after this experience, I will not be purchasing from them again.
So apparently nike kids age 13 is for qaista of 34 inches. Im a 5 foot 3 adult 8 stone for context. Now got to apy to go town to return etc fuming wont lwt me upload photo
The website is easy to navigate, offers a wide variety of discounts, and constantly updates its collections. However, there are downsides: slow delivery times and complicated returns.
Ordered 7 shoes from Nike Italy official website worth 685€.
Only 5 arrived, and most were wrong size, wrong color, defective, and incorrect models.
Returned all 5 items exactly as instructed.
Nike refunded only 1 item and kept the remaining 685€ issue unresolved.
Warehouse clearly received the return package, but customer was left without products and without money.
Very disappointing experience from Nike Italy.
Order Number: C01582954927
Order Date: 8 May 2026
Return/Refund Initiated: 14 May 2026 / 19 May 2026
Absolute garbage company, more worried about image and limited availability than actually pleasing their customers and keeping them happy. I recommend literally every other shoe/apparel brand before nike.
We have tried to buy items as they were "dropped" several times, the drop states 10am, I log in, mark item as a favorite, have my payment and shipping already on my account from previois purchases and even when I process payment 20 seconds after the drop. I get a pending message followed by a message stating we didnt get the item. How is this possible? Nike is absolutely terrible.
Total abysma experience order was meant to be delivered on the 2nd of may never showed up Nike that I was flying out ok the 5th to turkey so I arrived back and long behold nor order has been delivered contacted customer service and they are saying they can’t refund me or send a replacement even tho delivery wasn’t completed absolutely shocking treatment
Slow delivery, poor quality, difficult returns, and poor customer support. I've ordered three times and always had problems. I won't be ordering again.
Never Buying Nike Again – Worst Shoe Quality I’ve Ever Seen
Bought a pair of Nike sneakers and it turned out to be one of the worst purchases I’ve ever made. After only a handful of uses, the sole started coming apart and the little rubber studs/bumps started falling off. Absolutely terrible quality for a brand charging premium prices.
What’s even worse is the customer service. Even after sending proof of purchase, they keep asking again and again for “proof of purchase from the store,” as if what I already provided isn’t enough. Feels like they’ll do anything to avoid honoring the warranty.
Honestly, a complete disgrace. I never expected this level of poor quality and support from Nike.
Nike never again.
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