Oneplan is Insurance made simple. It’s cover for the things you love most - made easy. We offer affordable insurance without compromising on quality. Oneplan To Make Today Better.
Written by the business, not verified by us.Oneplan Insurance (www.oneplan.co.za) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers consistently praise the staff for their incredible patience, friendliness, and helpfulness, making daily interactions both pleasant and productive. Consumer service is frequently described as exceptional, with many people deeply appreciating the personalized, understanding, and reassuring approach provided during very stressful moments. However, some reviewers were not happy with unexpected claim rejections and additional financial charges. Consumers also mentioned ongoing difficulties regarding disputed debit orders and extremely slow communication concerning policy updates, leaving many individuals feeling completely frustrated when attempting to resolve important administrative matters and secure proper customer assistance.
Auto-generated from all reviews of this business. For reference only.Thank you Mapula Khakhathiba! Your assistance was quick and effortless
Hi Valour, Thank you for your kind words! We’re pleased to hear that Mapula provided quick and effortless assistance. We’ll be sure to share your appreciation with her. Kind regards, Oneplan.
The young lady,Mapula K was professional and very polite. She answered all my questions about the Policy in a very friendly manner.Also corrected my issues and my Policy is safe
Hi Judith, Thank you for sharing your experience. We’re pleased to hear that Mapula provided professional, polite, and friendly assistance, answering all your questions and helping to correct the issues on your policy. We’ll be sure to pass along your appreciation to her. Kind regards, Oneplan.
I lost my precious Jesse this week (12 November) and it was the most heartbreaking thing having to cancel her pet insurance because that made it feel so "final". Definitely wasn't ready to let my baby go.💔😔 But Mbali Vilakazi did a great job in helping me cancel Jesse's policy without hassle. It wasn't easy for me but thank you, Mbali, for making the process a little easier.⭐️🐾
Hi Leandri, We are truly sorry for your heartbreaking loss. Saying goodbye to Jesse must have been incredibly difficult, and we understand how final and emotional the cancellation of her policy may have felt. Thank you for trusting us during such a painful moment. We’re grateful to hear that Mbali was able to support you with care and sensitivity. We’ll make sure she knows how much her assistance meant to you during this difficult week. Please accept our deepest condolences as you navigate this loss. Jesse will always be part of your family’s story, and we honour the love you shared. Kind regards, Oneplan.
For more than one year I've been having this insurance and I didn't receive any payment for doctor or blood test. Peace of crap insurance
Dear Briers, Thank you for taking the time to bring this matter to our attention. We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations. We acknowledge receipt of your complaint and we have attempted to contact you on the phone number listed to provide feedback, however, the calls go straight to voicemail. Kindly note that the claims on your policy have been reviewed and approved as leniency and paid into your Oneplan Claims card. As per the terms and conditions outlined in the policy schedule, we require a valid detailed invoice with proof of payment for a refund claim to be processed. Additionally, kindly note that we require computer-generated invoices for claims to be processed due to business changes and the fraud experience with handwritten invoices. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services. Kind regards, Oneplan.
I contacted you guys on the 9th of October requesting a quote for my other baby Xena. Initially spoke to Tashreeq who advised that Xena needs to be added to my plan which I challenged as this is a material change... I then called and spoke to Teboho Moteane who also insisted that that was your process, repeatedly on the call I said I am not adding her as yet but would like a quote. After back and forth I requested a supervisor who then confirmed that only a quote is submitted to underwriting (Tiyane) and this was after I saw that Xena had been added to my plan) and was advised that would be rectified and I will get a call back from Tiyane to confirm premium. Now it is close to a month since I requested the quote and NO ONE HAS COME BACK TO ME WITH FEEDBACK, instead I see Xena has been removed.
Dear Mary-Anne, Thank you for taking the time to bring this matter to our attention. We are truly sorry for the circumstances that led to your correspondence and sincerely apologise for any inconvenience this has caused. We deeply value your feedback, as it helps us identify areas for improvement and strengthen the quality of service we provide to our clients. We have received your complaint and have noted that you have also submitted a formal complaint regarding the matter. This matter will be fully addressed by our Complaints department in line with our internal complaints resolution policy. We are genuinely sorry for the inconvenience you experienced and look forward to resolving the matter. Kind regards, Oneplan.
I signed up with Tshepo Mabaso he was an absolute pleasure! Lovely to deal with and so professional I am not good with technology and he made it all so simple 5 STARS from me thank you Tshepo it was easy and a very pleasant experience getting my puppy Charlie insured and secured (fist bump)!!
Hi Adrian, Thank you for your wonderful feedback. We’re thrilled to hear that Tshepo made the sign-up process so simple and enjoyable, especially as you insured your puppy Charlie. His professionalism and friendly approach truly shine through in experiences like yours. We’ll be sure to share your kind words with him, a well-deserved 5 stars! Kind regards, Oneplan.
I just want to express my sincere gratitude to Teboho Moteane from OnePlan for the outstanding service I received. He went above and beyond to assist me with my medical aid and made sure I understood everything clearly. It’s rare to come across someone who genuinely cares about helping people — thank you so much, Teboho!
Hi Mikayla, Thank you for your heartfelt feedback! We’re so pleased to hear that Teboho went above and beyond to assist you and ensured everything was clearly explained. His dedication to genuine, caring service truly reflects the Oneplan standard. We’ll be sure to share your appreciation with him. Kind regards, Oneplan.
Debora Ilunga at One Med was a star in responding quickly, efficiently and compassionately when I needed One Med most
Hi David, Thank you for your thoughtful feedback! We’re so glad to hear that Debora provided you with prompt, efficient, and compassionate assistance when you needed it most. We’ll be sure to share your kind words with her. Kind regards, Oneplan.
I was helped by Mbali Vilakazi - super helpful, efficient and polite. Very good customer service.
Hi Byron, Thank you for your wonderful feedback! We’re thrilled to hear that Mbali provided fantastic customer service with swift responses and an efficient resolution to your issue. We’ll be sure to share your appreciation with her, she’ll be so pleased to know she made your experience a satisfactory one. Kind regards, Oneplan.
One plan, for pets, is the most sensible way to go, they are always helpful and friendly, they are full of sympathy. Funds are loaded within a few minutes I Will most definitely recommend one plan for pets
Hi Madeleen, We’re grateful for your feedback and for sharing your service experience with us. Your 5-star rating reflects the hard work of our team, and we look forward to keeping your trust for many years ahead. Thank you for choosing Oneplan as your preferred insurer. Kind regards, Oneplan.
I have been with oneplan for 3 years! An absolute wow as to everything about Oneplan! They are efficient, professional and really care. Their priducts are affordable and gives one peace of mind!
Hi Tanya, Thank you for your wonderful feedback! We’re thrilled to hear that you’ve been part of the Oneplan family for three years and that your experience has been so positive. It’s great to know you find our service efficient, professional, and caring, and that our products provide both affordability and peace of mind. We truly appreciate your continued trust and support. Kind regards, Oneplan.
Deeply Disappointed – One Plan Pet Insurance Failed My Dog in an Emergency Today I stood in my vet’s practice, holding my sick dog in my arms. He was diagnosed with bladder stones and a blocked urethra — a life-threatening emergency. On my vet’s advice, I phoned One Plan to confirm how much cover my hospital plan provides before proceeding with the operation. The consultant refused to tell me, saying I must first go ahead with the procedures, pay out of pocket, and only then submit invoices for assessment. I asked why I couldn’t get the pre-authorisation they advertise. I was told they’d speak to a manager, then hospital admissions, and then came back saying they had no answer. They assured me that hospital admissions would call me immediately — but four hours later, I’m still waiting. I was also told that the hospital admissions department “does not take calls.” My vet was on standby to speak with them personally at the time. Why do I pay for insurance if, in a genuine medical emergency, they can’t provide clarity or support? My dog’s condition is serious and could still be fatal. One Plan shows no compassion, no urgency, and no accountability. I am deeply disappointed and feel completely let down at the moment I needed them most. I request that a senior representative contact me urgently to address this failure and to explain why emergency pre-authorisation is not available when it matters most.
Dear Allyson, Thank you for taking the time to bring this to our attention. From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into. We have acknowledged your complaint, and have escalated the matter to the relevant department for further investigation and to be addressed. A consultant will be in contact with you to provide feedback. Once again, we apologize for any inconvenience caused and we look forward to restoring your faith in our services. Kind regards, Oneplan.
Hi Mononi, Thank you for your feedback! We’re glad to hear that your request was handled promptly and that you received what you needed right away. Providing quick and efficient service is something we take pride in at Oneplan. Thank you for choosing Oneplan! Kind regards, Oneplan.
Hi Basil, Thank you for your feedback! We’re happy to hear that our consultant was patient and helpful during your interaction. Providing understanding and supportive service is something we always strive for at Oneplan. Kind regards, Oneplan.
This is to confirm that Debra Ilungu at Oneplan took time in her very busy day to help me with a issue I could not resolve on my own. Debra was patient and understanding of my predicament, and even explained what I needed to do, whilst keeping me calm and relaxed. She went above and beyond her duty to assist me. I truely appreciate her kind help. It is not every day that you speak to someone where they are patient friendly and understanding. Debra is awesome, and if I could I would only speak to her should I need assistance again. May thanks Debra Ilungu.
Hi Reinette, Thank you for this heartfelt feedback. We’re delighted to hear how Debora went above and beyond to assist you with patience, understanding, and kindness. It’s wonderful to know that she not only resolved your issue but also kept you informed and reassured throughout the process. We truly appreciate your kind words and will be sure to share them with her. Thank you for choosing Oneplan! Kind regards, Oneplan.
We added a puppy to our existing policy the service was fast friendly and efficient. No hassles we have been with One Plan for almost 10 years and in this time I have never experienced any reason not to be anything but extremely satisfied.
Hi Martin, Thank you for sharing your experience! We’re thrilled to hear that adding your puppy to your policy was a smooth and hassle-free process. We truly appreciate your loyalty over the past 10 years and are delighted to have consistently met your expectations. Kind regards, Oneplan.
Easy & quick - super service by Mapula K
Hi Diana, Thank you for your feedback! We’re so pleased to hear that Mapula provided you with great and quick service. We’ll be sure to share your appreciation with her. Kind regards, Oneplan.
I spoke to a consultant on 04/08/2025 to request a downgrade as I cannot afford the initial policy requested as I am currently unemployed, he said he’ll send me an email with brochure to assist me to select option for my downgrade but email came with no attachment. A 2nd consultant called later in the month of August 2025 to follow up on non payment on my policy and I explained to the lady that I had requested for a downgrade and she said she’ll follow up with her colleague, then till now no feedback. Fast forward 2 September R1835 was debited from my account, which by the way is my kids transport money to school for the month. I called in to ask for my refund and response I got from One Plan was sorry they can’t refund me because one months notice. So meaning my kids won’t go to school for this month because their consultants couldn’t send me proper information to process downgrade? So my kids must suffer and not go to school???? 😡😡😡 worst company to deal with
Dear Lungile, Thank you for bringing this to matter our attention. We sincerely regret the circumstances that led to your review and apologize for any inconvenience you have experienced. At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and would like to have a look into it for further assistance. Please provide us with your policy number so that we may be able to conduct a thorough investigation and assist further. You are welcome to send us an email to [email protected] and state in the subject line that it's with regard to a TrustPilot Complaint. We look forward to assisting you and hopefully restore your experience with our services. Once again, we sincerely apologize for the experience you've had. Kind regards, Oneplan.
Hi Mpumi, We’re delighted to hear that Mapula provided you with such friendly and helpful service. It’s always great knowing our team makes the experience a positive one. Thank you for choosing Oneplan! Kind regards, Oneplan.
I have been struggling for a while to get a consultant to assist me with upgrading my pets plan. Mapula was extremely patient, helpful and answered all my questions. Excellent service.
Hi Tash, Thank you for your feedback. We’re delighted to hear that Mapula provided you with patient, helpful, and thorough assistance while upgrading your pet’s plan. It’s wonderful to know you received excellent service, and we’ll be sure to pass on your appreciation to her. Thank you for being part of the Oneplan family! Kind regards, Oneplan.
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