Oneplan is Insurance made simple. It’s cover for the things you love most - made easy. We offer affordable insurance without compromising on quality. Oneplan To Make Today Better.
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Is Oneplan Insurance legit?
Oneplan Insurance (www.oneplan.co.za) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently praise the staff for their incredible patience, friendliness, and helpfulness, making daily interactions both pleasant and productive. Consumer service is frequently described as exceptional, with many people deeply appreciating the personalized, understanding, and reassuring approach provided during very stressful moments.
However, some reviewers were not happy with unexpected claim rejections and additional financial charges. Consumers also mentioned ongoing difficulties regarding disputed debit orders and extremely slow communication concerning policy updates, leaving many individuals feeling completely frustrated when attempting to resolve important administrative matters and secure proper customer assistance.
Auto-generated from all reviews of this business. For reference only.
Mapula was so patient, she explained things so well, and I was able to upgrade from my pet insurance and add another pet. Mapula is the perfect example of how an advisor is to manage a call.
Reply from Oneplan Insurance 2025-05-20
Hi Tracy,
Thank you for sharing such lovely feedback! We're so pleased to hear that Mapula provided you with patient, clear guidance and made your upgrade and pet addition seamless.
She truly is a shining example of excellent service, and we’ll be sure to pass on your appreciation to her.
Kind regards,
Oneplan.
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Mapula rendered absolutely excellent service to me. She advised me on my insurance plan for my pets and recommended that I take the Pet Med Booster. She explained that with the Pet Med Booster, the Excess Buster would no longer be necessary, as the booster would cover both. This was something that had not been explained to me previously — I could have had this included in my premium and had my dogs covered in this way from the beginning.
I really appreciated that she gave me clear, helpful advice.
Reply from Oneplan Insurance 2025-05-19
Hi Teresa,
Thank you for sharing your experience with us. We’re so pleased to hear that Mapula provided you with such excellent service and took the time to explain your options clearly and thoroughly. It’s especially important to us that our clients understand their cover fully, and we're glad Mapula could clarify the benefits of the Pet Med Booster and how it works alongside the Excess Buster.
Your kind words will be shared with her—she’ll be proud to know her guidance made such a positive impact.
We're grateful to have you and your fur babies as part of the Oneplan family.
Kind regards,
Oneplan.
The agent I spoke to was very helpful and very kind. She definitely went out her way for me. Thank you very much Mapula K, it is much appreciated
Reply from Oneplan Insurance 2025-05-19
Hi Liz,
Thank you for your kind words! We're so pleased to hear that Mapula provided you with such helpful and compassionate service. Going the extra mile is what we strive for, and we’re glad she made your experience a positive one.
We’ll be sure to share your appreciation with her—it truly means a lot.
Kind regards,
Oneplan.
I had to change my daughter details, and they responded quickly. Thank you for the help.
Reply from Oneplan Insurance 2025-05-19
Hi Elize,
Thank you for your feedback! We're glad to hear the team responded quickly and could assist you with updating your daughter's details. It's always our goal to make these processes smooth and efficient for you.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
What an amazing help Teboho was. He was very polite and clear in answering and advising me of the queries that I had. Thank you Teboho and keep up the great service.
Reply from Oneplan Insurance 2025-05-16
Hi Thembi,
Thank you for the lovely feedback! We're so pleased to hear that Teboho was polite, clear, and helpful in addressing your queries. We'll be sure to pass on your kind words—he’ll be proud to know his great service made a difference.
Kind regards,
Oneplan.
I dealt with Kealan Roskin and his Manager Rinolen Naidoo at Oneplan and they really know what customer service requires. I always have problems with my claims or queries when dealing with One Plan and wanted to cancel my Policy, but dealing with Kealan and Rinolen restored my confidence in Oneplan and made me keep my Policy, they gave excellent quality customer service which is very rear to find. I hope they teach everyone there on how to treat customers
Reply from Oneplan Insurance 2025-05-15
Hi Togieda,
Thank you for your honest and heartfelt feedback. We're truly sorry to hear about the challenges you've faced in the past, but we’re incredibly grateful that Kealan and Rinolen were able to turn things around for you. Delivering excellent customer service is at the heart of what we do, and it's clear that Kealan and Rinolen went above and beyond to restore your confidence in us. We’ll definitely pass along your kind words to both of them—they’ll be proud to know they made such a meaningful difference.
Thank you for giving us the opportunity to continue supporting you!
Kind regards,
Oneplan.
I will say besides the administrative nightmare it has been trying to have the my oneplan card delivered to the correct address, when I called in a fury to fight Mbali Vilakazi was able to handle my query efficiently and without hesitation. Well done. Thank you for keeping to your promise and getting back to me with feedback once you were able to confirm same.
Reply from Oneplan Insurance 2025-05-16
Hi Jean-Pierre,
Thank you for your honest feedback. We’re truly sorry for the frustration you experienced with the delivery of your Oneplan card. That’s not the experience we aim to provide. However, we’re very glad that Mbali Vilakazi was able to handle your query with such efficiency, professionalism, and care.
We deeply appreciate your acknowledgement of her efforts—she truly embodies the service standards we strive for. Thank you for giving us the opportunity to correct the situation.
Kind regards,
Oneplan.
Thank you, Nyabe, for your assistance with my query this afternoon. Your clear explanation of the rejected claim was greatly appreciated.
As a OnePlan client, I've been consistently impressed with the service. I strive to share balanced feedback about my experiences. On a separate note, I believe it would be beneficial for OnePlan to consider adding mental health coverage. I’m very aware that this exclusion is stated in all policy documents. However, given the existing disparities in mental healthcare access, particularly for black women in our country, this addition could make a significant difference and set OnePlan apart as a Health Insurance brand.
Thanks again, Nyabe, for your help and clarity! :)
Reply from Oneplan Insurance 2025-05-14
Hi Dominique,
Thank you so much for your thoughtful and informative message. We're glad to hear that Nyabe was able to assist you with clarity and care—your appreciation means a great deal, and we’ll be sure to pass it on to her.
We also truly value your balanced feedback and the insight you’ve shared. We will review your suggestion with the relevant teams for consideration as we continue to evolve our offerings.
Thank you again for your kind words and for taking the time to leave such a heartfelt review. We're proud to have you as part of the Oneplan family.
Kind regards,
Oneplan.
Dancan Murce was very knowledgeable about the product & procedure. He was very friendly & helpful, making this process quick & painless. Thank you Dancan.
Reply from Oneplan Insurance 2025-05-09
Hi Cornelia,
Thank you for your kind feedback! We're glad to hear that Duncan made the process smooth and hassle-free with his product knowledge and friendly support. We'll be sure to pass along your appreciation to him.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Just had great help from Jennifer she is a good employee.
Reply from Oneplan Insurance 2025-05-08
Hi Ntando,
Thank you for your kind words! We're delighted to hear that Jennifer provided you with great assistance. We'll be sure to share your appreciation with her—she’s truly a valued member of our team.
Kind regards,
Oneplan.
The agents I dealt with with the signing up, were very pleasant, helpful and professional. The whole process was user friendly and dealt with imeadiately. The follow up care by Jennifer Chiwa was very caring and helpful. I look forward to dealing with one plan in the future.
Reply from Oneplan Insurance 2025-04-30
Hi Heather,
Thank you so much for your kind words and thoughtful feedback!
We're thrilled to hear that your sign-up experience was smooth and that our team, especially Jennifer, provided you with caring and helpful support.
We truly appreciate your trust in Oneplan and look forward to continuing to assist you in the future!
Kind regards
Oneplan.
Lesedi Moloro oneplan pet insurance she's made my day very uplifting exchange she gave me patience help guidance in ways I really needed and trusted excellent service when we need it I'm very happy with the response IV received with efficient working ethics glad to have received the call from this special lady great work
Reply from Oneplan Insurance 2025-04-30
Hi Marlene,
Thank you so much for your heartfelt feedback!
We're delighted to hear that Lesedi was able to provide you with the support, patience, and guidance you needed. It’s wonderful to know she made such a positive impact on your day.
We’ll be sure to pass along your kind words to her—she’ll be thrilled! We truly appreciate your trust in Oneplan Pet Insurance and are here whenever you need us.
Kind regards
Oneplan.
Im new to one plan and I find this very affordable but at first it felt to good to be true.
Yesterday I called one plan to find out how to use the card and what to do when I go to the doctor. A friendly guy can't re call his name not only guided me but ensure that I understood what to do when going to visit the gp doctor. First of all 5 stars for your patience, understanding and quick service in getting my questions answered accordingly. Hoping one plan can continue the good work.
Reply from Oneplan Insurance 2025-04-16
Hi Moagamat,
Thank you for sharing your experience and for giving us such thoughtful feedback! We’re so glad to hear that your first interaction with Oneplan exceeded your expectations.
It’s completely understandable to feel unsure at first, but we’re happy that our team member could patiently guide you through the process and help you feel more confident about using your plan. We’ll definitely keep striving to deliver that same level of support throughout your journey with us.
Welcome to the Oneplan family!
Kind regards,
Oneplan.
The worst service every most rudest customer service and make you wait 2 months from cancellation They also took 4 months to pay for the vets bill
Reply from Oneplan Insurance 2025-04-13
Dear Wesley,
Thank you for bringing this matter to our attention.
We regret the circumstances under which your complaint has been submitted and apologize for any inconvenience you may have experienced. That said, we would like to take this opportunity to provide clarity regarding the requirements and responsibilities related to your claim.
Upon investigation, we have noted that the first cancellation request was submitted on 04/05/2025 and our consultants have made multiple attempts at contacting you to assist with it. As per our policy terms and conditions there is a one (1) calendar month, (30 days) notice period for cancellations. Your request will be attended to and finalized, and you will receive confirmation via SMS and email once the cancellation has been set. If you have sent a cancellation request prior to the date stated above, you are welcome to inform us and we will have a look into it and assist further.
Additionally, the claim on the policy is dated 2022/12/24 and was settled on 2023/01/11. This falls within the allowed turnaround time for admission claims to be settled.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We trust this explanation clarifies the process and highlights the importance of adhering to the policy terms.
Kind regards,
Oneplan.
Jennifer responded in good time to my queries and assisted me in a helpful and positive manner in the change over to OnePlan. She was always polite, cheerful and knowledgable without fear of seeking answers when she was unsure. This was most reassuring.
Reply from Oneplan Insurance 2025-04-08
Hi Dr. M,
Thank you for your kind words! We're thrilled to hear that Jennifer provided such helpful, positive, and reassuring service during your transition to OnePlan. Her politeness, cheerfulness, and willingness to seek the best answers truly reflect the level of support we strive to offer. We'll be sure to share your feedback with her!
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Hi Aaliyah,
Thank you for your kind words! We're glad you had a helpful and friendly experience with us—that’s exactly the service we aim to provide every time.
We look forward to keeping you impressed!
Kind regards,
Oneplan.
She was very friendly and knowledgeable about the service/product. Thanks
Reply from Oneplan Insurance 2025-04-03
Hi Hilda,
Thank you for your feedback! We're pleased to hear that you had such a positive experience and that our team member was both friendly and knowledgeable. We appreciate your support!
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Jennifer Chirwa was extremely pleasant and helpful!
Reply from Oneplan Insurance 2025-04-04
Hi Cecelia,
Thank you for your kind words! We're so glad to hear that Jennifer was pleasant and helpful during your interaction. We'll be sure to let her know she made such a positive impression!
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Lindelani Mbedzi assisted me with a pet insurance process. They were so patient with me on the phone and took time to explain the process which made it so much easier. I have had such a pleasant interaction with every person I have interacted with from One Plan.
Reply from Oneplan Insurance 2025-04-02
Hi Alyssa,
Thank you for your kind words! We're thrilled to hear that Lindelani provided such patient and thorough assistance, making the process easier for you. It’s wonderful to know that every interaction you’ve had with our team has been a pleasant one. We truly appreciate your support and look forward to a long and fruitful relationship with you!
Kind regards,
Oneplan.
Exceptional Pet Insurance and Service – Highly Recommended!
I cannot thank Oneplan Pet Insurance enough for the incredible support they provided during a traumatic experience. On 13th February, my beloved dog, Yogi, escaped from our complex due to maintenance work and was hit by a car. His injuries were severe—his leg was broken in three places, he had a deep tear wound, and he had lost some teeth due to the impact.
From the moment Yogi was admitted to Fourways Veterinary Hospital & Specialist Referral Centre, I was in constant contact with Oneplan. Despite my shock and distress, their team guided me through every step, offering reassurance and handling my claim with incredible efficiency. They took care of everything seamlessly, ensuring that Yogi received the best possible care without financial stress on my part.
The costs quickly added up, but Oneplan settled my claim swiftly and without any complications. The process was smooth, transparent, and stress-free—a true testament to their commitment to pet owners. Thanks to their efficiency, I could focus entirely on Yogi’s recovery rather than worrying about financial hurdles.
A special thanks to Kim Street at Oneplan Pet Pre-Authorisation for her outstanding assistance and support throughout the process. Her professionalism and dedication made an enormous difference in ensuring everything went smoothly.
After six weeks of expert care from the veterinary team, Yogi is now running around happily, with barely any visible scars from the ordeal. I will forever be grateful to Oneplan for making this recovery possible.
If you’re considering pet insurance and have any doubts—don’t. Oneplan is exceptional. Their professionalism, compassion, and efficiency make them a must-have for any pet owner. I highly recommend them to anyone who wants peace of mind knowing that their furry family member will be taken care of in any emergency.
Thank you, Oneplan, for being there when Yogi and I needed you the most!
Reply from Oneplan Insurance 2025-03-31
Hi Charl,
We truly appreciate you sharing your experience. What you and Yogi went through was incredibly difficult, and we’re so relieved to hear that he has made such an amazing recovery.
At Oneplan, we know how stressful and overwhelming emergencies can be, and it means so much to us that we were able to support you during this challenging time. Making sure Yogi received the care he needed without financial worry is exactly why we do what we do.
Your kind words about Kim are greatly appreciated—her dedication and compassion are at the heart of our values, and we’ll be sure to pass along your gratitude.
Thank you for placing your trust in Oneplan and for your heartfelt recommendation. Yogi’s journey is a true reflection of resilience, love, and the peace of mind that comes with having the right support.
Wishing you both many joyful and healthy years ahead!
Kind regards,
Oneplan.
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