First time I have worn Oofos shoes
First time I have worn Oofos shoes. So far, incredibly comfortable and keep my feet warm. Really like the higher arch.
About OOFOS
Data updated- Website
- www.oofos.com
- Category
- Sports
- Location
- United States · Braintree
- Status
- Unclaimed
- Last 12 months
- 84 reviews
- Replies to negative
- 8% (11/136)
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Is OOFOS legit?
OOFOS (www.oofos.com) has a 2.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Sports and its reputation is poor. 52% of reviews are 1 star, a relatively high share; The business has replied to 8% of negative reviews; 84 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Hate the redesigned ooriginals
I've been wearing Oofos Ooriginal thongs since they first came out and loved them for fit and comfort cushioning. Sadly, they've been redesigned and they're shorter and harder than my old pairs. I'm very disappointed and will wear my old Ooriginals until they wear out, then look elsewhere for comfort. Why do they have to cheapen a great product???
Beware of customer service
I love Oofos but their customer service is non existent as I found out this morning. Standard scripted reply without acknowledging that there is a problem with their order system . I ordered 2 different styles and realized when I got the confirmation email a few mins later I realized that 2 pairs of one of the styles had been inadvertently entered . The phone number on their site referred me to the chat which said they you could cancel and reorder within 1 hr. Simple right ? I went back to the confirmation to look for the Cancel button . It flickered on the screen for literally a second and disappeared. I tried numerous times but could not catch it.I sent an email to customer care who said they couldn’t help me. It was a simple issue that any other company would have apologized for their system not working and fixed it but it makes me feel that this is deliberately set this way . Beware of having to deal with customer service. I would not buy Oofos again .
Zero Customer Service. Epic Fail!
I rated the company 1 because I had to have 1 as a minimum. I just spent 45 minutes trying to initiate a return on an order that had been canceled within 5 minutes of placing it because the incorrect size was ordered (it was a gift). I had immediately reordered the correct size, and received that order several days ago. Today, I got the canceled order, and went on their site to initiate a return, only to have such a horrendous experience and spend 45 minutes trying to do what should be a simple task. Be aware that you can never speak to anyone, nor chat, until you have jumped through so many hoops that you want to give up. This is the only logical reason that a company would make the process so difficult, in my opinion, that you give up and keep merchandise that you did not want. It simply is not worth it to deal with Oofos again. I was an enthusiastic customer who had referred people and this is the 2nd time that I ordered shoes as gifts. Because of bad business practices, I just can't bring myself to go through this again. I can imagine how bad it would have been if there was a defect that was found after wearing the shoes! I will continue to watch for a company that cares about their customers to make similar shoes, but until then, it's back to Skechers for me!
Never again
Have worn oofos for years. Attempted to change size within one minute of order. Was told it was too late but could exchange upon receiving order. It would cost $20-$25 to return. Ridiculous. Terrible customer service. Won’t buy another pair again
These shoes have helped my knees, hips and feet
These shoes have helped my knees, hips and foot pain tremendously
Impossible refunds?
Italian Branch is not responding to my multiple refund requests. I aldo wrote on instagram to them. Refund is technically a right in Italy. I have now €50/60 euros left and a Oofos slide in my wardrobe that is too small. USA headquarters told me they can’t do anything and to just wait. Do not recommend
The sizes are way off and when you go…
The sizes are way off and when you go to return, it says you have 30 days but you really don’t all you can do is exchange. Keep in mind if something was on sale. You can’t return it big waste of money. There’s no phone number to call I am stuck with shoes that don’t fit even though I used my EU and USA sizes that are exact.
OOmg sport low - deteriorated quickly
I got the OOmg sport low shoe in May. They were very cushy and comfortable. They did not last though. I average about 8000 steps a day and the bottoms were well worn within a month. After a little more than 3 months, they had worn down so much there was a nickle sized hole where you could see the insole. I'm 5'9" 180lbs and I never used them to walk on terrain rougher than a sidewalk. For the price, I expected them to hold up longer. They would be excellent if you just stood in one place all day.
One week and the bottoms are breaking down already, no customer support
My husband has had his new Oomg Sport shoes 1 week. He loves the way they feel but the bottoms are breaking down already. We reached out through email to the company (only way to contact them) and received no support. Save your money, unfortunately.
The company is a scam
The company is a scam. You won't be able to return the product. Their contact email address will never respond to you. Waste of money.
Reply from OOFOS2025-09-15
Hi there! All of our products qualify for completely free returns or exchanges unless marked Final Sale - if you have purchased a final sale item, as stated on our website, they are not eligible for returns but can be exchanged if you would like! We do also want to apologize for the delay in our Customer Care Team getting back to you - we have received a higher than normal number of inquiries recently and our team has been trying to get back to every one as quickly as possible while still giving every customer the time and attention they deserve - we know that this doesn't change the frustration these delays cause but want you to know we are not ignoring you and do deeply value our customers.
No delivery and no customer service response
Company used a delivery service that dropped my package at USPS, but USPS does not deliver to my address. All other carriers deliver, but not USPS. I have emailed OOFOS about the fact that even though my order says delivered, it has not been. I have had no response from the company and their customer service number says to email them. Still waiting and I have no delivery, no contact from OOFOS, and still have a charge on my credit card.
Science backed proof?
Science backed proof? They are made for people without arches. I have normal arches and after about thirty minutes they hurt. Not a wise investment., especially for the price.
The worst customer service
The worst customer service! I bought a pair of sandles for my husband during their labor day sale. The sale price did not reflect so I reached out immediately, received an auto response that my email was received and that I would hear back shortly. Well, one week and four emails to them later, I have heard nothing. This is my third pair purchased online and will be my last.
Changed my life!
I absolutely love my OOFOS! I live in Toronto, Ontario, and first heard about the brand through their marketing rep, Dino. He seems to be at every event, fun run, and demo in the city, and he’s such a great guy. At first, I didn’t buy a pair right away, but after seeing him around so often and hearing so many people rave about OOFOS, I finally decided to try them. One event in particular sealed the deal…Dino was there, and my friends and I all purchased. We couldn’t be happier. The product is fantastic. Not only have they helped me with my plantar fasciitis and running recovery, but they’ve also become my go-to footwear for simple walks around the neighbourhood or strolling with my dog. Since then, I’ve even moved into wearing the OOFOS shoes, and I absolutely love them just as much. Dino, you weren’t lying. These really are a game-changer!
Perfect cushy shoes for my really wide feet feet
I have really wide feet. So wide that even men's wide as shoes don't always fit. I bought a pair of OOFOS Sport Flex Sandals and I love them! They're really cushy & because of the velcro they're wide enough! I wear a size 9-10 in women's shoes. These are W9/UK40.
Excessive Internal Padding Makes Shoes Unwearable
Ordered pair of OOFOS via a Facebook ad. Order no. 5036111 for verification.Ordered exactly as directed 1/2 size extra. Fit on foot size was fine. What was not fine and what made shoes unwearable was the extreme inside padding on sole. This makes the space for the foot minimal. I could barely get my feet in the shoe (even though size was fine) - once on - very tight. Could not wear socks and put these shoes on. Unfortunately I did not realize that final sale shoes are not returnable, Clogs and slip ons probably do not have this issue, but sports /lace styles have this unique issue of too much internal sole padding affecting ability to put on, take off and actually wear the shoes, even though size may be correct.
Don’t buy
Don’t buy ! - The strap broke on my Oofos after less than six months wear. I wrote to their customer service including photos and expected a replacement, which has not happened, shockingly bad customer service for such expensive flip flops - Archie’s are much better/ I will never buy from Oofos again !!!
One pair of slippers, three days later no-show
Been waiting three days for one pair of slippers: There is no one to contact. Just been sending out emails to USPS OOFOS no response. The shipment started off in DHL and changed the day before the actual delivery date to USPS. I stayed home three days waiting for these shoes, and I still do not have them. I want to be here for the delivery. I will never purchase shoes from them ever again. This is my first and last experience buying OOFOS. I plan on a stop payment. This is utterly ridiculous. I wish I could give them zero stars!
Poor Quality/ Warranty Issues/ Lousy Customer Service
The quality of Oofos has definitely deteriorated! Just received my third pr of Sherpa mules and the right heel is shorter than the left heel making them uncomfortable as I'm stepping on the right back. They're defective. They were final sale, just received them an hour ago, but they're defective! I should know, this is my third pr! Tried calling, got stuck with chat, then a service rep who refused to send another pr or return. I've ordered at least 10 pr through the company and bought several others in stores. I'm finished with Oofos. They apparently don't care about my business and are willing to lose it over $65. Quality, in my opinion, has definitely gone downhill as well as customer service.