OOFOS (www.oofos.com) has a 2.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Sports and its reputation is poor. 52% of reviews are 1 star, a relatively high share; The business has replied to 8% of negative reviews; 84 of them were added in the last 12 months. Last updated 2026-08-10.
I purchased the sliders on the recommendation of my podiatrist. They do feel comfortable, however my feet sweat in them tremendously due to plastic materials. They also look very cheap and get dirty really quick, even though I wear them at home only. Overall it's a disappointing purchase, and I wouldn't be recommending them any further.
Love Oofos but unfortunately cannot say same for customer service, they are of no help whatsoever, just purchased 3 pairs like I do every year but definitely looking elsewhere next summer for different brand.....
I called today to get an update on my package and the first gentleman told me that my package was lost and then somehow the phone got disconnected I called back the second guy said my package should be there in two days then I decided to speak to the manager which was no help he told me that both the representative told a story and that my package will be delivered in 10 days never again
Hi Sean, we're sorry that there seems to have been so much confusion. If you'd like to provide the email address and/or phone number you reached out with, we'd be happy to give you a call/shoot you an email and get to the bottom of this and ensure you receive a solid answer.
I ordered another pair of size 8 womans slides, as the ones I have were getting old. The slides I received are NOT the same as before. They are tight and uncomfortable. Why does Oofos keep insisting that nothing has changed?
My 2 new pairs of oofos arrived this morning .. absolutly love this foot wear .. the flip flop style gives me better support . Started wearing them a few years ago post torn plantar fascia and wearing them since . Knee replacement 6 months ago and feel supported wearing them indoor as slippers . Have 7 pairs now 😃… wish I could replace my blue ones but seem unable to do so but will keep checking .
Oofos has been nothing but trouble. I purchased a pair of shoes with 1-2 day shipping. On the check out page it specifically lists free shipping as 5-10 business days. The 1-2 day shipping says no such things so I purchased 1-2 days shipping with the understanding that it would be 1-2 days since it didn’t say business days anywhere but with the free shipping. My order was placed at 1pm on 4/9. I should have had them by 4/11 but they said my shoes were ordered past their ordering time and would be processed the next day. Ok, so I should receive them on 4/12. I was leaving on 4/14 and supposed to be taking the shoes to my mother. Nope, they won’t be here until the night of 4/14. They have done absolutely nothing to help. They ignore the fact that their website it misleading and instead charge me extra money for shipping which they failed to deliver. I will never purchase from them again
One of the worse customer service departments I have ever dealt with. I have been waiting for my product to be delivered for a while. I decided just to cancel my order and head to my local store to purchase Oofos. I call d customer service to cancel my order. The agent was so rude left me speechless. Was told there was no way to cancel my order. Best I can do was to return the order when I receive it. After advising the agent that it has been over 10 business days agent decided to argue with me on what a business day actual is. Asked if I speak to a supervisor was told that would not be possible. Asked why and was told that the supervisor was busy.
I rarely write negative reviews, but given the cost of these shoes I think it is necessary. I ordered the gray and white sport LS women’s shoes. The comfort is ok but not excellent. No matter what I use, I cannot get/keep the white part clean. Loose threads on the inside show along the top edge. They look cheaply made. I am easy on shoes, but these look like I’ve had them for years after only a few months of occasional wear. I will never purchase this brand again.
The Oofos sandals I purchased were a big mistake. I found that they stuck to the bottom of my feet to the point of being uncomfortable. I have a similar pair, different brand, that I do not experience this. I contacted Oofos and was VERY frustrated with their “customer service” experience. I explained my problem and also said upfront that I realized I was a number of months past the 30 day return. I was writing to see if they could suggest solutions, offer ideas/alternatives, etc. The response I received was a perfunctory, “sorry, but you are past the 30 day return policy.” Nothing else; no ideas for fixing, no “this has never happened before,” Nothing but telling me something I acknowledged upfront in my initial outreach. Very disappointing. In fairness, I had heard from a couple of friends Oofos were comfortable. They were not, and are not for me. I just wish a little more effort would have been put into a response.
Five ⭐️⭐️⭐️⭐️⭐️ for how easy the return exchange process was! I made my purchase in December for a couple of Christmas gifts, I ended up needing to get a bigger size for both pairs. I procrastinated in January and by the time I was ready to make the exchange, it was outside the window. I sent a message to them, they needed a few photos which I totally understood. After I sent the photos to them, they opened up the return window for me again. Contacting them was a breeze, I had to contact the customer care center 2 separate times because I needed my order # again. Both times it was an extremely short wait. Even the drop off options was convenient, just my local UPS store & more, it’s an easy option of a QR code and I didn’t have to worry about packaging. They didn’t have to let me do the exchange, but they did and I appreciate that!!
I think oofos sandals and trainers are the most comfortable foot wear ever. I broke both my feet and use them while recovering and everyday since. Staff great emailing back delivery excellent too
I purchased a pair of flip flops that were on a display in a shoe shop in New Jersey. I was not aware that these flip flops could not get wet. I fell on 6/19/2024 after I put the flip flops on coming out of a swimming pool. I sustained a partial torn ACL and a fractured knee cap. I incurred a lot of medical bills: MRI, Xrays, Dr's visits, Physical Therapy. OOFOS did admit that their flip flops/slides are not supposed to get wet. Even the technician working on my MRI threw her flips flops out. OOFOS refused to reimburse my medical costs DO NOT BUY OOFOS - they sent me out 2 more pairs of shoes as a 'gift'. Per Elizabeth at OOFOS "We still do not see that any doctor or other medical professional has expressed the opinion that any injury or treatment was the result of any defect in your OOFOs shoes or even the use of your OOFOs shoes." I have spoken to multiple people in recent months who fell and sustained injuries wearing their flipflops. They should have a warning sign. I never have an issue with my CROC flipflops. I am still going to PT and have a permanent scarring on my left knee. OOFOS do not stand behind their products. I plan to follow up with the BBB. Consumers do have rights. OOFOS should not be allowed to sell 'dangerous flipflops' and treat customers as 'liars' which is what happened in this instance.
Bought a pair of OOahh slide sandals on the recommendation of my podiatrist. I wear them around the house and they're way more comfortable than the foam slides I was using before. My feet feel much better after switching!
The shoes are great. Stealing $24 for two day shipping and never delivering in two days is quite another thing.
We Absolutely Love Oofos sandals! Have gone through so many pairs through the years and ever since we tried them we haven’t worn anything else. Our favourites are the Oofos Sport sandals and the clogs - it’s insane how comfortable they are! Me and my boyfriend both stand a lot while working plus love to walk a lot so they are a perfect fit for us. The only sad thing is the 2 latest pairs we ordered from them were waay smaller then the rest of our original ones and there is just no way to seem to get an answer about that. I tried their customer service and they literally provided me with zero information or help. I asked if they had changed their sizing, or even if maybe the manufacturers in US vs. EU are different. And they just said ”no, manufacturers are the same and we advise to pick out the next pair in a store where you can try them on first”. I’m sorry but I found it to be such a dumb reply.. I had also already stated that there was no physical store that carries the shoes near us - ergo the two online purchases. But regardless - a shoe from the same brand, in the same model and same size should Not differ and look and fit like 2 sizes too small. We’ve loved this brand and it’s products, but I don’t know what’s happening with the weird sizes now and I am not loving the service.
Hi Magdalena, we're so very sorry to hear you had this experience. This is certainly not the type of service you should expect from us. We want to find out what happened here and make it right. If you wouldn't mind sharing your email address and/or phone number we'd love to reach out and see what we can do for you!
Look good but won't last longer than one summer, 🥵not worth the hefty price tag!!!
I ordered a pair of shoes. 140 dollars, they took my money, but, i never received my order. I have tried to contact someone, getting run a round. Now I'm out 140 dollars. Please do not buy from these people.
Hi Loretta, as mentioned in our emails, our standard shipping does take 5-10 business days as noted at check out. If you still haven't received your order by the end of the 10th business day (10/4) please let us know and we would be more than happy to reship the order with our fastest shipping!
Ordered sneakers and hit the wrong address. Realized as soon as I hit sent button. Customer service was poor and offered no assistance. Tried to explain the product was going to a college dorm that was not occupied by the recipient named. Do not think I will ever get my money back. I have been a loyal customer and even though it was my error, I would have expected a little more consideration.
The commercial that you have on television is not appropriate for children to be seeing it is disturbing and it could cause them to end up committing suicide, not knowing that they can’t fly OOFOS
Don’t get me wrong, I love this company‘s products. But the low-cost shipping they use is awful. Orders take two weeks or more to reach you from the time you order it. In the world of e-commerce, this is just not even competitive. I won’t use Amazon as the standard but Most places would get this to you in four business days. And their customer service folks are just not helpful at all
201 reviews matching