For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Electronics & Technology

OtterBox

281 reviews

4.2281 reviews
Write a review

About OtterBox

Data updated
Website
www.otterbox.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
281 reviews
Replies to negative
54% (25/46)
Do you own OtterBox? Claim this profile for free and start replying to reviews.

Is OtterBox legit?

OtterBox (www.otterbox.com) has a 4.2 out of 5 rating on OK.one, based on 281 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 54% of negative reviews. Last updated 2026-08-10.

What people say

L
Larry · 2 reviews · Verified · Experienced 2026-07-30 ·

Case was no longer available…

Though my case was no longer available the gift card made up for it nicely.

H
Herbert Dubell · 1 review · Verified · Experienced 2026-07-30 ·

Wrong belt clip was sent

Reply from OtterBox2026-08-06

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

D
Daniel Wilson · 1 review · Verified · Experienced 2026-07-30 ·

The cover did not fit my phone

Reply from OtterBox2026-08-06

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

N
Nick abate · 5 reviews · Verified · Experienced 2026-08-06 ·

Website is super easy to use and find…

Website is super easy to use and find what you need. Otter box is the only phone case I trust my phone in.

F
Francisco Santana · 1 review · Verified · Experienced 2026-07-30 ·

I been using this product for a long…

I been using this product for a long time. Durability is great. Never had any problems.

Z
Zachary Nearanz · 1 review · Verified · Experienced 2026-07-30 ·

case rocks

case rocks, the only thing i dislike is the effect it has on the speakers

E
Elias Bray jr · 1 review · Verified · Experienced 2026-07-30 ·

The hip clip I received for my iPhone…

The hip clip I received for my iPhone 17 is honestly terrible it doesn’t hold your phone in very secure constantly falling out or not wanting to clip in the right way causing the case to get lifted and bent and then stuck inside the clip.

Reply from OtterBox2026-08-06

We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!

B
BILL P · 2 reviews · Verified · Experienced 2026-08-05 ·

I’ve used OtterBox cases for years and…

I’ve used OtterBox cases for years and they have never failed to protect my phones. The only reason this is not a 5 rating is a recent change that you can no longer purchase it with the belt clip, the clip must be requested from the company. This has left my new phone at greater risk of damage or loss for the time it takes to receive the clip.

S
SHERYL · 1 review · Verified · Experienced 2026-07-29 ·

Arrival time was good and now my iPhone will have great protection

Arrival time was good and now my iPhone will have great protection. Thanks!

a
aljo mujcic · 1 review · Verified · Experienced 2026-07-30 ·

You guys totally send in the wrong case…

You guys totally send in the wrong case and the holder as well

Reply from OtterBox2026-08-06

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

J
John · 4 reviews · Verified · Experienced 2026-07-30 ·

Not only did I get the Otterbox case on…

Not only did I get the Otterbox case on sale at BestBuy but then got the free case clip. I probably won't use it much but for free it is great!

N
Norrie Thomason · 1 review · Verified · Experienced 2026-08-06 ·

Very helpful

Order prepared and ready for pick up within 24 hrs. Warranty

A
Amanda · 6 reviews · Verified · Experienced 2026-07-30 ·

Excellent customer service

s
snorkel · 3 reviews · Verified · Experienced 2026-08-06 ·

Otter Box is the best phone case there…

Otter Box is the best phone case there is and the only one I use for my iPhone

A
Allys D · 1 review · Verified · Experienced 2026-08-06 ·

Mixed Review for OtterBox

I really like the Defender series case and clip. It's what I expect when I hear the word OtterBox. However, I'm really disappointed that OtterBox only makes the Defender series for a very limited number a phones. This has limited me to the type and size of phone I can purchase. I need the Defender series case and clip with the type of work I do to keep my phone safe. I'm also shocked at the current cost of the Defender series case and clip. However the website did give me 20% off for purchasing two items which really helped out. The other phone cases that OtterBox is selling are not OtterBox quality and not worth the money. The Otterbox website was very confusing and difficult to use. Some of the case options for purchase are actually listed twice for a particular phone which made it very confusing. I had to go in and look up the product number and they were exactly the same. I had a hard time finding the back button to maneuver back to previous viewed screens and the system would not take my address unless it was typed out. It took me a half an hour of trying to process my purchase because I kept getting error messages about the address. I finally figured out that for 3 Mile Road I had to type out the word three.

Reply from OtterBox2026-08-06

Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!

D
Dennis Corriz · 1 review · Verified · Experienced 2026-08-06 ·

Great service

Great service! Good job! Exceptional!

M
Molly Church · 1 review · Verified · Experienced 2026-08-04 ·

I never received the item

I never received the item. It was shipped and the USPS said it was delivered. It wasn't. When I asked Otterbox, the response was check with the shipper. I shouldn't have to track it down. But, okay. Fine. I did - and the shipper said they delivered it. I don't have it. So - not sure what happened, but I don't have the time to track down YOUR inventory.

Reply from OtterBox2026-08-06

We are so sorry to hear about the shipping problems with your order! Please reach out to us via chat if you need any further assistance with your order.

R
Robert Zinger · 1 review · Verified · Experienced 2026-07-30 ·

Received just what I needed promptly

D
Daniel Stine · 1 review · Verified · Experienced 2026-07-30 ·

Quick

Quick, efficient

O
Oscar Davila Jr. · 2 reviews · Verified · Experienced 2026-08-06 ·

Great quality and great customer service